Dear Sam, thank you for the review and for choosing Shalai Resort for your stay in Linguaglossa. We are really pleased that you appreciated our services and the Michelin str restaurant. We hope you'll be our guest again during your next stay in Sicily. Best Regards

Dear David, thank you for the time you spent in writing a comment. It’s always important to know our guest’s feedback to improve our service.We would like to explain in detail the facts happened during your stay.According to your booking details you booked a cozy room, that is our entry level room, but despite this, before your arrival, we assigned you a room of higher level, the standard room on the second floor, by making a free upgrade.At your arrival, you didn't appreciate the upgrade, because you wanted a room on the first floor.Therefore, once you entered the room and you saw it, you addressed rudely to the receptionist in charge calling it the "crappy room" because there were no windows. We would like to emphasise that Shalai is located in a nineteenth century building and it has only two floors. Probably, you did not realize that the room is on the second floor and in the room there are the skylights (with VELUX installed) that ensure the right natural lighting and the correct air exchange.The receptionist suggested to change room again and move to the first floor in the Junior Suite for an extra charge usually reserved for our VIP club guests. So any Shalai rooms was good to you.Additionally, we want to point out that the owner Luciano was not rude at all, because you approached and threatened him during the dinner in a pizzeria outside the hotel, invading its personal privacy. While he was having is meal you asked him many times to recharge your electric car at the hotel, asking for a charging station. Despite everything he always replied to you in a polite manner that we were sorry but they have no way to help you with the charging station, since the nearest one is located in a nearby town. When you didn’t like its reply, you threated him saying that you would leave a bad review, and here we are!Last but not least, for what concern the sheets, you didn’t report anything to the reception, in the room we use percale sheets, top sheet in satin line, soft terry towels with excellent grammage, bathrobe and slippers are also provided.For the next time we suggest to choose a hotel near a charging station or with this service included because, there is no hotel that can install a charging station during the night of a guest stay.Best regards

Dear Alana, thank you for your nice review.We are delighted that your stay has been pleasant and that you had the opportunity to appreciate our location and our one star Michelin restaurant.Your review is gratifying for us and encourages us to do things always with more passion to offer a high quality service.We would like to thank you for choosing Shalai for your holiday in Linguaglossa and we hope that in the future you can be our guest again. Best regards.

Dear Michael, thank you for the review and for choosing Shalai Resort for your stay in Linguaglossa. We are really pleased that you appreciated our services. We hope you'll be our guest again during your next stay in Sicily. Best Regards

Dear Guest, Thank you for choosing Shalai Resort for your stay. Best Regards from Linguaglossa.

Dear Guest, thank you so much for your review. We are glad you appreciated Shalai Resort. We hope you will be again our guest, during your next stay in Sicily. Best Regards.