8/10 – Goed
david b.
6 jun 2019
good location, good value for money, difficult communication
I reserved the appartement about 5 months in advance through Homeaway. After having my reservation accepted, I never got any message telling me how to check in etc. About one month before the planned vacation I sent a message through the site to ask what the procedure was, I never got a reply. I had also asked this with the initial reservation, but also there I got no reply. Then I had a motorcycle accident and broke my foot. It became obvious I could not ski in 3 weeks time, so I again sent a message to Mr Pithoud through the site to see what we should do, again no answer. I also tried calling Mr Pithoud several times, but I kept getting an voicemail response. Luckily I had understood from the other reviews that the check in and keys were done by the Sport 2000 shop in the shopping center, so I called them. They told me that they also could not get in touch with Mr Pithoud, that he was probably out of the country. They were very friendly and told me that there would probably be no problems when I asked them if it would be ok if another family (friends) would stay in the appartement instead of us. I did try several more times to contact mr Pithoud through the site and by phone, and finally I did get a response, but this was only one week before the actual date, which caused quite some stress also with the other family, which needed to know if they could stay there, or if they needed to find another appartement. He was very friendly and everything was fine, which was great, but by this time I had suffered quite some stress.... The appartement was nice I was told, the location is great, and the price was very reasonable. The Sport 2000 people are also very nice and flexible, but please be aware that communication with Mr Pithoud might be difficult, especially through the site. Over a period of 5 months and several questions sent through the site, he never replied once. This I found quite unusual/surprising. Anyways, in the end everything worked out very well, and I was very happy that my friends could take over the reservation, so thank you for that mr Pithoud.
david b.
7 nachten verbleven in april 2019