I have stayed at this hotel before, about 4 years ago, in which we had a great experience. For this reason, it prompted us to stay here again this time around. However, this experience was not the best. Room was warm, even after setting the temperature at the lowest setting. Housekeeping would not vacuum/sweep the floors daily in multiple occasions. There was a lack of toiletries, such as a shortage of towels and hand towels, at our dispense after every service. We would have to remind the housekeeper multiple times to refill these. Very nice staff and great location, but needs improvement in room service. Also, the hotel lacks access to an elevator from the main entrance to the lobby floor. We had a baby in a stroller where we had to go up the escalator, every time running the risk of falls.
