Sunstar Hotels-accommodaties in Lenzerheide

"Nice hotel, good location but… Service during breakfast was 1 morning below zero! Breakfast from 7-10:30, we were at 9:30 there and a lot of things were not there anymore, including hotel sandwiches…practically no cheese, no eggs, no pastries…. When i asked the first waiter she said…yes i go see. After 10 minutes still nothing so i asked another waiter. He also said…i go see…after again 10 minutes he came to me and said…i’m sorry only bread no more sandwiches…. Meanwhile i saw a lot of other guests look for sandwiches. When i said that this is poor service and an hour before closing time this is not acceptable. He only said…i’m sorry. After 15 minutes, i only had some coffee and 2 little pancakes the 2nd waiter comes to me and said, in 5 minutes there will be sandwiches. After 8 minutes, meanwhile there were only 2 other tables with still guests, of course, it was already 10:20, he came with a full basket of sandwiches. Another little thing, we had to ask to fill the minibar, was included, because he only gave a new bottle of water. The following days minibar was ok but het did not gave water. "

"Heerlijk hotel, super centraal "