Leisureplex

Ballyvalone House is such a beautiful hotel, full of character and genuinely homely. Fantastic breakfast, local ingredients and lovely service.

I am not generally posting hotel reviews, but in this case I do because I shared my views with the hotel, which is my prefered communication channel, but they choose to gently ignore The things I liked - overall atmosphere - room decoration - gym and spa / pool The things I didn't like - the small size of the room - the dark corridors - the waiting times at the lifts at every single moment I needed them - the location and the "prime" parking recommendation, with partnership, which is far away - i am unclear why they don't partner up with the closer one My main issue however was the use of the DUVE platform as guest management, sending me far too many mails and whatsapp's - 5 in total - I had a trip through Ireland with 16 days / 16 hotels, if all would have done like you that would have generated 80 emails / whatsapp messages. The mails were not relevant as all the information could have been supplied in the original confirmation. The mails varied from trying to upsell, trying to nudge me to check out earlier than the official check out time and last but not least, trying to have online check in where they asked for privacy sensitive data (copy of my passport), which they apparently didn't actually need because you didn't ask it during physical check in. As i had to read them through the hotels.com app, it even made things more complicated