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Beoordelingen van The Moats Bed and Breakfast

3 out of 5
The Moats Bed and Breakfast
The Moats, Coddington, Herefordshire, Ledbury, England

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 16 van 27 beoordelingen" "
Gastenscore: 8 - Goed. 7 van 27 beoordelingen" "
Gastenscore: 6 - Redelijk. 1 van 27 beoordelingen" "
Gastenscore: 4 - Matig. 2 van 27 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 1 van 27 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

6,8/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Shawhua

3 nachten verbleven in september 2022

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Absolutely Awful!!!
Dreadful!!! We have had marvelous experiences at other B&B's throughout the United Kingdom but our experience at The Moats B&B was absolutely awful and bizarre at the same time. We had travelled to Ledbury for a wedding celebration and pre-paid for a 4 night stay at the property. This property only allows you to check in between 6-8 PM, and on our first night we had a rehearsal dinner to attend and so were not able to check in. A sign at the property said that it was "closed" from 10 AM to 6 PM so we went the next morning at around 9 AM to try to check in or at least drop our bags off and get a key so we could access our room. The owner refused to even open the door for us, but told us from a second story window that we could only check in at the specified 6-8 PM time slot and that we could not drop off bags or even enter the property. She strongly encouraged us to look for alternative accomodations while also affirming that she would not offer us any refund for our booking. Hotels.com also was unable to offer us a refund, which is obviously disappointing. We have never encountered someone that was so inconsiderate, unwelcoming, inflexible, uncooperative, and openly hostile towards their customers. Why she is in the hospitality business is beyond me, but if you are looking for a place to stay I would steer clear of The Moats B&B. If you do choose to stay at this property please do not pre-pay, as there will be no possibility of a refund!!!
4 nachten verbleven in september 2022

10/10 – Uitstekend

Hollie

2 nachten verbleven in juni 2022
Reactie van Fiona op 27 jun 2022
Hi Hollie, Thank you for a super review score. I'm so glad you enjoyed your stay. Hope to see you again sometime. Fiona

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent host and very comfortable stay, highly recommend
2 nachten verbleven in mei 2022
Reactie van Fiona op 21 jun 2022
Hi, Thank you so much for your lovely review. I greatly enjoyed your stay and hope to see you again. F

8/10 – Goed

Andrew, Coalville

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely location, lovely landlady. Friendly and welcoming. Big bed, nice shower. Off the beaten track, but close to beautiful places to visit for the day - Ledbury is a delight.
3 nachten verbleven in oktober 2021
Reactie van Fiona op 31 mrt 2022
Hi Andrew, Only just spotted your very kind review. Thank you. Fiona

10/10 – Uitstekend

Suzetta

Positief: Netheid, personeel en service
Quintessential English cottage
1 nacht verbleven in september 2021
Reactie van Fiona op 6 sep 2021
Thanks for a great review! Hope the weekend went well for you. Fiona

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service
We liked the quiet old world feel of the prpoerty and the owner was very friendly and helpful. What was not so good was the twin room was minute and cramped. Details about this side of the the prpoerty are not clear on the website. Overall we understood the limitations of the cottage and didn't let that spoil our stay.
2 nachten verbleven in augustus 2021
Reactie van Fiona op 16 aug 2021
The detailed description shown IS clear! The square footage of this room is 100 sq ft and given in the description. The photos show the beds are pressed against the side walls and still close together. That should be enough for anybody of average intelligence to spot it's a small room!

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The basic single room is a death trap waiting to happen and as such has been reported to the Local authority and the Fire Authority. Although the description says no window you are not made aware that you need to crawl through a 2ft hatch to get in . I have video evidence if you would like to contact me. As such should a fire happen you would not escape. Don't put your life at risk. I then asked if I had everything paid when i left and was told yes to then be harrassed days after saying I had not paid and she made a mistake, when i then wanted to check with my credit card company she threatened with CCJS. This is not the behaviour of a reasonable person. Stay safe avoid the Moats
2 nachten verbleven in juli 2021
Reactie van Fiona op 10 sep 2021
Fire Officer's inspection on 27/07/2021 declared our premises to be SAFE and our standards as GOOD. Expedia were kind enough to telephone me today 10/09/2021, explaining that they know this is a misleading and malicious review, and allowing me to update my earlier response thus: This guest used a pseudonym to reserve a room and a credit card that does not match her name. The door to the room she chose is 2'6" high and clearly described and shown in photographs in the advert. The guest managed to escape prepayment (we do not take credit or debit cards) and left without settling her account. Traced with difficulty to her business site and after a week repeatedly emailing and phoning, I could get no reply. I sent private messages to her Facebook sites too, and was ignored - until I posted something public she could not ignore - a request for payment of her bill. It was deleted, so I moved it to her reviews, which are permanent. Within 3 hours, she had left this malicious tirade (which makes a string of false accusations) and I'd received a call from our local Fire Officer, provoked by her. He visited, checked the premises, and on 27th July declared our premises SAFE and our fire regulations GOOD. The size of a room door and absence of a window has no bearing on fire safety, only the price. Indeed, this guest stayed a second night, which in itself explodes the myth of her ever believing it to be unsafe.

10/10 – Uitstekend

Martin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing home from home
I just have to say Fiona and her partner made our welcome most enjoyable. Very hospitable breakfast was lovely. Real warm and homely. So clean I would 1000% stay again ❤️❤️
1 nacht verbleven in juli 2021
Reactie van Fiona op 16 aug 2021
What a lovely review! A breath of fresh air in a season when many tourists are booking without reading adverts and then complaining about obvious things they should have know. You were a pleasure to host and we hope to see you again one day. All the best, Fiona

10/10 – Uitstekend

Christopher

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
very helpful and pleasant owners, opened up for us even tho it was a late booking in lockdown.
1 nacht verbleven in januari 2021
Reactie van Fiona op 20 jan 2021
Aw thank you for a lovely review guys, you were most welcome. Stay safe.

10/10 – Uitstekend

P B

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Full of character
Amazing property, well kept, cosy and characterfull, liveky chatty friendly host, if we can we will be back.
1 nacht verbleven in juli 2020
Reactie van Fiona op 24 jul 2020
Hey, thank you so much for a great review. You were a pleasure to host and I look forward to seeing you again. Fiona

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in maart 2020
Reactie van Fiona op 12 mrt 2020
Thankyou for a great review.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2020
Reactie van Fiona op 22 jan 2020
Cheers for a great review!

8/10 – Goed

KIM

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2019
Reactie van Fiona op 10 sep 2019
Thanks |Kim, glad you enjoyed your stay.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The B&B is in a gorgeous location with plenty of wildlife on the grounds much of which you can watch whilst having breakfast. The host is friendly and I will be happy to stay again in the future.
1 nacht verbleven in juni 2019
Reactie van Fiona op 29 jun 2019
Hi, Thank you so much for your lovely review. I hope we will have the pleasure of seeing you again one day. F

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely old thatched cottage in a peaceful setting .
1 nacht verbleven in mei 2019
Reactie van Fiona op 15 mei 2019
Thank you so much for your very kind review. I'm glad you enjoyed your stay.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service
A very nice place with great friendly owner. Helpful all the time
1 nacht verbleven in april 2019
Reactie van Fi op 30 apr 2019
Hi Anon, thank you for a great review.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
hotel very difficult to find,needs better signage.
1 nacht verbleven in december 2018
Reactie van Fiona op 16 dec 2018
The sign is large and prominently displayed right on the roadside, visible from both directions and lit at night. Not sure what else one can be expected to do. We are a little country cottage, not Premier Inns!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2018
Reactie van f op 26 okt 2018
........

4/10 – Matig

Geverifieerde reiziger

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Twin bedroom far to small for two people. Should be made clear that bathroom and toilet are shared facilities with another guest bedroom. Would not have booked if known in advance.
1 nacht verbleven in september 2018
Reactie van F op 30 sep 2018
Reader: Please take note that this review is anonymous, because the guest is too ashamed of themselves to admit who they are. There is no suggestion in the offer that the room is en-suite, though other rooms are. In fact it states VERY clearly that the room has the use of two separate bathrooms. The small size of the room is obvious from both the photos, and the description, where it states prominently that it has an area of just 100sq ft. The nature of the facilities are reflected in the price - it's the CHEAPEST ROOM IN THE WHOLE DISTRICT! If you can only afford to pay for a push-bike, don't whine when you don't get a Rolls Royce!

10/10 – Uitstekend

Tony

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fiona and Manny were terrific hosts. A most pleasant stay in a wonderful location
1 nacht verbleven in september 2018
Reactie van F op 22 sep 2018
Yay Tony! Glad you enjoyed your stay. Cummon back whenever you come this way again. Fiona and Manny

6/10 – Redelijk

Maggie, Norfolk

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Wonderful hostess in Fiona, but really need to be fully aware of the facilities prior to visit. Tiny room, no telly, no wifi, no en suite - bathroom shared with other guests and household. all very cramped. No decaff, or fresh fruit, or semi skimmed milk - breakfast very basic. Bit awkward going to bathroom when hadn't brought any pyjamas! But..... having said that, Fiona is wonderful, totally welcoming and a joy to breakfast with. Other guests were delightful and breakfast turned into a joyful social occasion.
1 nacht verbleven in augustus 2018
Reactie van F op 17 sep 2018
In future, kindly READ the offer details before booking, and don't complain about things you were told in advance, or which you simply failed to notice when you were here. It's a cottage and you chose the SMALLEST CHEAPEST room. The size is published and reflected in the price - it is the CHEAPEST TWO PERSON ROOM IN THE DISTRICT - only camping in your own tent is cheaper! Telly is in the living room downstairs (but you never went there), and unlimited wi-fi is free, available throughout, and the code provided upon request. Breakfast is included in he price and advertised as "HELP YOURSELF". There were 2 types of coffee, two teas (inc. decaf), a big platter of assorted fruits on display and more prepared fruit in the fridge, two breads, croissants, 6 spreads, plus butter, olive spread, 4 to 5 fruit juices and no less than 10 varieties of cereal, all on the worktop less than 3 feet from your table, but you have to get up to CHOOSE it for yourself. My offer clearly stated the room shared a bathroom and separate toilet with the only other bedroom on that floor (so not en-suite) and it is NOT used by "the household" - we have our own facilities on the ground floor. It's not my fault if you forgot your nightwear, and I provide spare robes (and hairdryers) to guests who ask - there was a floral cotton medium size ladies robe on the back of the bathroom door! It seems it doesn't matter what I say in the offer if you don't read it, what I put out for breakfast if you can't be bothered to look at it, or how nice I am to guests, if they are going to give me a rotten review and a lousy score because they don't open their eyes or mouths when here! Thanks for wrecking my score with your brainless nonsense.

10/10 – Uitstekend

Dianne, Diss, Norfolk

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful thatched cottage with wonderful hosts
If you are looking for a quiet quaint cottage in rural surroundings with a hospitable and interesting hostess.... this is the place to be. Fiona and Maddy provide a warm welcome to their delightful cottage.l loved it and would stay there again if in the area.... great value!
1 nacht verbleven in september 2018
Reactie van F op 9 sep 2018
Hi Dianne, thank you for your very sweet review, Manny and I really enjoyed your company and would love you to visit again. All the very best. Fiona

10/10 – Uitstekend

Alistair

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
First time I have stayed in a thatched building. Lady who owned it very helpful. Sh also breeds donkeys
1 nacht verbleven in juli 2018
Reactie van F op 4 sep 2018
Hi Alistair, Thanks for your kind review. I hope that I'll see you again some time. All the best. F

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful thatched cottage stay
Beautiful thatched 400 year old cottage with lovley features and well furnished and decorated. Nice gardens and very clean home. Fresh flowers and a very nice breakfast layout in the kitchen. Great location if you like the countryside. Nice pub a 2 minute drive. Would recommend reading check in instructions as only a two hour window to check In which is tight when you are traveling. You are sharing a bathroom and toilet with room next door and doors are old so can hear movement from next room. Take your own shampoo and shower gel as there was none provided. All in all a great stay great value and gorgeous property.
1 nacht verbleven in augustus 2018
Reactie van F op 14 aug 2018
Many thanks for a great review, I'm glad you enjoyed your stay - it's a lovely area. Check in window is flexible by arrangement, but running this place and the smallholding unaided 365 days a year, requires as much regular fixed free time as I can get! All the very best. Fiona

10/10 – Uitstekend

Daz

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Thatched Beauty
Booked last minute as work plans had changed , great communication with the hostess Fiona, very accommodating and nothing was too much trouble, property is a lovely thatched cottage in the heart of the country , ample continental breakfast in the morning , stunning scenery , even had woodpeckers on the bird feeder outside my bedroom window as a wake up alarm , definitely stay again when passing by
1 nacht verbleven in juli 2018
Reactie van F op 28 jul 2018
Thank you so much for your lovely review, which came as a real lift when compared with the behaviour of the other guests that night! I look forward to you visiting again - I really enjoyed your company - bring the family! : )

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2018
Reactie van F op 9 jul 2018
This is my first Expedia guest, so I am delighted to get such a good review! Many, many thanks.