Thank you for providing feedback on your recent stay with us. We continuously aim to deliver the utmost comfort to our guests, and we're gratified to know that you valued the cleanliness and amenities of our unit. Concerning the parking situation, I sincerely apologize for any inconvenience you encountered. We consistently send comprehensive parking guidelines to our guests, inclusive of a parking pass option. If there was any lapse or miscommunication on our part, I deeply regret the oversight. Regarding your observations on the lighting, we've engaged with the Homeowners Association (HOA) to review the illumination in shared spaces. The HOA has assured us that the lighting meets requisite standards, prioritizing safety and guest comfort. Nevertheless, we acknowledge that lighting preferences can vary among individuals, and your feedback is genuinely appreciated. Lastly, your suggestion about enhanced luggage storage is well-received. We will earnestly explore potential upgrades, possibly incorporating a dresser or luggage rack to enhance guest convenience further.

We apologize for the negative experience you had during your stay with us. We take all guest feedback seriously and will be sure to address the issues you raised, including the state of the unit and the presence of cockroaches. We regret that our communication and service did not meet your expectations and will work to improve in these areas. We understand that the use of Raid to address the cockroach issue may have caused discomfort and inconvenience, and we apologize for any discomfort this may have caused. We hope that you will consider giving us another chance in the future to provide a better experience for you.