2/10 – Ontzettend slecht
Geverifieerde reiziger
Reisde met partner
5 nov 2019
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We booked a ocean view fale and we got a fale overlooking the road. When we mentioned this to the so called manager, it took the old lady a few minutes to simply look up and start a conversation. I assume they are used to having a whole lot of power and therefore not being used to accept any negativity or complaints from whoever 'dares' speaking up to them. This could easily be felt when you spoke to the staff about this. Conclusion; we booked through Expedia and so there was nothing she could do about it, period.
Later we noticed the roof of the fale was filled with holes. Samoa receives a lot of tropical rain storms and we thought it was best to have a waterproof roof. We mention this to some staff and they advised us to change our fale and mention this to the manager. After having paid a visit or three to the manager's table, I grew a little restless because they were simply to lazy to get out of their chair and speak with the staff who were supposed to fix the roof themselves. Instead they let the guest deliver messages to staff instead of getting out of their chair themselves. In my opinion they could use some movement.
The best part is that the second owner, an old man, stood up (surprisingly) and threatened to, and I cite, 'Hit me with a chair if I did not leave his property'.
These 2 persons testify they do not posses any professionally and simply are a disgrace to Samoan values.
Our neighbors stayed 3 nights, without a key to lock up...
Geverifieerde reiziger
3 nachten verbleven in oktober 2019