We found reception personnel to be rude. We felt as we were bothering them. We checked in, later on the day we realized they didn’t give up a drink voucher that all inclusive guest receive, another guest told us about it. We felt as if we were not welcomed. Drinks are not allowed in the pool because of the glass. But they don’t have plastic glasses for special drinks. The pool closes at 8pm! What the heck! We wanted to enjoy the pool after a long day... so we did until 9pm. I must add that the waiters were attentive and treated us differently. Food was really good, so were the drinks. There’s negatives and also positives, you make your choice. As I finished this post we witnessed 3 females almost drown. The staff was not prepared with ropes or life jackets. After we yelled for help a guys who cut coco jumped in to save them. After yelling for help, running asking for ropes, I took the one closing the steps to hand to them to use. Staff jumped in risking their life without tools to save lives.