2/10
Our stay at Club Themis (Club Neni) was a distressful experience. Upon arrival, weâre told our booking was lost due to a change in ownership and it wasnât the fault of the current owner. When weâre finally offered 2 rooms for 2 nights, 1 had no air conditioning and no hot water at all. Worse still, hot water was further out on the second night for both rooms, forcing the whole family including our 80 year old mother to take cold showers. When we complained, weâre told thereâs nothing the hotel could do. Our stay at Club Themis was a total disappointment and damaged our impression on Kotor and our trust in Hotel.com. We deserve an apology and a compensation from the hotel ownership as well as Hotel.com.
Tilden
Séjour de 1 nuit en août 2024