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Beoordelingen van Holiday Inn Kenilworth - Warwick, an IHG Hotel

3.5 out of 5
Holiday Inn Kenilworth - Warwick, an IHG Hotel
212 Abbey End, Kenilworth, England

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 249 van 611 beoordelingen" "
Gastenscore: 8 - Goed. 242 van 611 beoordelingen" "
Gastenscore: 6 - Redelijk. 67 van 611 beoordelingen" "
Gastenscore: 4 - Matig. 34 van 611 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 19 van 611 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,4/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Rob

Positief: Netheid, personeel en service
Toeristisch uitje
Hotel ligt gunstig, aan de kop van de 'High street' en dichtbij het park Abbey Fields, met de fraaie ruïne van het kasteel. Kennilworth is een geode uitvalsbasis voor toeristische trips in de Midlands.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
prima
heerlijke bedden, starbucks beneden, fijn en prettig hotel!

6/10 – Redelijk

Dirk

Zakelijk hotel
Geen verwarming in de badkamer

10/10 – Uitstekend

William

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hotel with a warm welcome
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Caroline

Reisde met een groep
Brilliant location for what we needed at the nearby Priory Theatre. Breakfast was varied and tasty. Had room service which was nice too. Would recommend and will be staying again for our next visit
2 nachten verbleven in mei 2024

4/10 – Matig

Nicola

Reisde met een groep, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid
The front of house staff were friendly and helpful and were the main positive about the hotel. We ate at the hotel and the staff were helpful in reserving us a table, but when we got to the bar, it was poorly stocked with no beer on tap and no child friendly drinks, the fridges were pretty bare and running out quickly. It took food a very long time to come out (nearly two hours after we arrived so we had some very cranky children) but thankfully it was good when it eventually turned up. The food choice at breakfast was also good. However, the toilets in the lobby were dirty and in poor condition. The rooms were ok but not clean, the bedside tables were thick with dust and the bedding was dirty. They were also very warm (the air con for the room was only in the lounge area so this was freezing while the bed and bathroom were both boiling), and were not soundproof, so trying to get our child to sleep was made more difficult by some very loud jazz music coming from outside.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Annette

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This Holiday was booked as it was the nearest to an event we were attending. The reception staff were very helpful and friendly, the room was clean and the breakfast was delicious. Hope to return.
1 nacht verbleven in april 2024

8/10 – Goed

Andrew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024

8/10 – Goed

Jill

2 nachten verbleven in maart 2024

4/10 – Matig

Frances

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Needs improvements
The room especially the bathroom wasnt overly clean, the grout in the shower was orange. There was tissue paper blocking the spy hole in the door which housekeeping obviously hadnt noticed and the hairdryer was sticky. The hotel room needed some TLC, the windows were dripping condensation in the morning and the grab rail in the bath wasnt secure. (I didnt report this) Music was playing loudly until 11pm which we could hear in the room, when we mentioned this we were told it is every other Saturday and next time request a room over the bridge as that is quieter. The car park didnt feel secure. Positives were breakfast, a good selection. The bar man was helpful and friendly. Dinner was good and there was a nice choice. A cot was provided free of charge. Great location if visiting the castle.
2 nachten verbleven in februari 2024

8/10 – Goed

Colin Jackson

Zakenreiziger
Positief: Personeel en service
1 nacht verbleven in februari 2024

8/10 – Goed

EWELINA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very friendly and welcoming staff. Room nice and clean, however the windows don’t open and the air con system wasn’t working so woke up In the morning sweaty in the humid room with no air to breath
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Katie

1 nacht verbleven in februari 2024

6/10 – Redelijk

sam

1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

Sarah

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024

8/10 – Goed

Mervyn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Garry

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Louise

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Practical & pleasant Stay
Good option for locality, free parking outside. Room size double ok, facilities good, clean & fresh. Usb sockets one side of bed only. Lots of good restaurant choices nearby. Good value.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Hector

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Large room, comfortable beds and a full size bath
3 nachten verbleven in januari 2024

2/10 – Ontzettend slecht

Leigh

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Poor
Booked a suite and was disappointed. Hotels tired and in need of a full refurbishment. Bathroom had been refurbished but the door had no handle cover, loose screws and the paint was very chipped. Fridge in room was empty. The corridor linking the hotel blocked was icy cold as the electric radiator had packed up. The bed felt like you were laying on the springs trying to adjust your body to slot in and then not move. Very disappointing for a hotel in the heart of Kenilworth. Did offer good EV charging so at least one good comment.
1 nacht verbleven in december 2023

8/10 – Goed

Jon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023

10/10 – Uitstekend

Annette

1 nacht verbleven in december 2023

10/10 – Uitstekend

Mark

2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Susan

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We throughly enjoyed our stay and hope to stay again next Year. Thank you
2 nachten verbleven in december 2023

6/10 – Redelijk

Sophie

4/10 – Matig

Theresa

Reisde met een groep
On arrival we were told the 2pm booking had changed to 3pm but our room still wasn’t available at 3pm. We went back at 3.30pm and insisted we needed to get in to our room. The chap on reception was doing his best and eventually gave us the keys. At the bar, the staff had never heard of Cinzanno so we asked for Prosecco but they didn’t have any. In the evening they didn’t have tonic for the gin so we had elderflower. Breakfast was chaotic just because so many people wanted to eat at the same time. We all felt very sorry for the staff who were doing the best they could with insufficient staff members. At 2.30am the fire alarm went off but it was intermittent and I would have thought it should be constant. We were told some person broke the glass cover so not the hotel’s fault.
1 nacht verbleven in december 2023

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Pleasant staff. Dirty carpets.
The hallway carpets on floor 6 were extremely dirty, with many stains. As a microbiologist, this is a very big health risk, and also aesthetically very unpleasing. The curtains are very 80s and outdated. Not very comforting. My collegues room had no heating (floor 2). Breakfast was very good, and very pleasant staff. Bar had a good atmosphere. (Could there be gluten free beer on offer next time?)
2 nachten verbleven in november 2023

8/10 – Goed

Peter

Positief: Netheid, personeel en service en voorzieningen
2 nachten verbleven in november 2023

10/10 – Uitstekend

Peter

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023

10/10 – Uitstekend

Michael, Dundee

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023

4/10 – Matig

Megan

Reisde met een groep
Positief: Comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
Convenient location but lacking cleanliness
For ease of convenience we chose to stay locally to stoneleigh park. The best was very comfortable and parking on site was easy to arrange. Unfortunately the more you looked the worse the room got, there was a HUGE leak in the ceiling in the bathroom dripping onto the surfaces and floor. The cleanliness was satisfactory but not by any means good.
1 nacht verbleven in november 2023

6/10 – Redelijk

Hannah

Reisde met familie
Positief: Personeel en service, comfort kamer
Food in the bar terrible. Air con very loud even when off. But cheap being a positive.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Di

1 nacht verbleven in oktober 2023

10/10 – Uitstekend

gavin

2 nachten verbleven in oktober 2023

8/10 – Goed

T

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Good sized family room
Lovely location. Great breakfast. Reception and bar areas nice but anything beyond the lift needs refurbishment like the corridor carpets the air con and heating. Overall a pleasant stay.
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Luke op 22 okt 2023
Good afternoon,Thank you for taking the time to leave a review of your stay with us.We hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

10/10 – Uitstekend

Steven

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Luke op 16 okt 2023
Thank you for taking the time to leave a review of your stay with us.We hope to welcome you back in the future.Kind regardsLuke - Front Office Manager

10/10 – Uitstekend

Boback

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van Luke op 3 okt 2023
Good evening,Thank you very much for taking the time to leave a review of your stay with us.We hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

10/10 – Uitstekend

Patricia

1 nacht verbleven in oktober 2023
Reactie van Luke op 6 okt 2023
Good afternoon Patricia,Thank you for taking the time to leave a review of your stay with us.We hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

8/10 – Goed

Craig

1 nacht verbleven in september 2023
Reactie van Luke op 3 okt 2023
Good evening,Thank you very much for taking the time to leave a review of your stay with us.We hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

10/10 – Uitstekend

Samuel

2 nachten verbleven in september 2023
Reactie van Luke op 3 okt 2023
Good evening,Thank you very much for taking the time to leave a review of your stay with us.We hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

10/10 – Uitstekend

David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Holiday Inn is central to attractions we were visiting. Many dining options in walkable distance.
2 nachten verbleven in september 2023
Reactie van Luke op 27 sep 2023
Good afternoon, Thank you very much for taking the time to leave a review of your stay with us. We hope to welcome you back in the future! Kind regards Luke - Front Office Manager

8/10 – Goed

Caroline

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfectly acceptable
The room and facilities were fine, although the tea & coffee were missing when I first checked in.
2 nachten verbleven in september 2023
Reactie van Luke op 27 sep 2023
Good afternoon, Thank you very much for taking the time to leave a review of your stay with us. We hope to welcome you back in the future! Kind regards Luke - Front Office Manager

10/10 – Uitstekend

Ian

1 nacht verbleven in september 2023
Reactie van Luke op 27 sep 2023
Good afternoon, Thank you very much for taking the time to leave a review of your stay with us. We hope to welcome you back in the future! Kind regards Luke - Front Office Manager

4/10 – Matig

Daniela

1 nacht verbleven in september 2023
Reactie van Luke op 5 sep 2023
Good afternoon, Thank you very much for taking the time to leave a review of your stay with us. We are sorry your stay was not to your satisfaction.We hope to welcome you back in the future. Kind regards Luke - Front Office Manager

10/10 – Uitstekend

Patricia

1 nacht verbleven in september 2023
Reactie van Luke op 4 sep 2023
Good morning Patricia,Thank you very much for your review of your recent stay with us.We hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

4/10 – Matig

Pragnesh

Reisde met familie
Positief: Personeel en service, comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
No worth money
I used Holiday Inn first time and it didn't meet expectation in compare the other hotel chain like Premier Inn, Travelodge, where I have stayed before. As soon as we entered the room, we saw dust/spider web on one of the spot light. The bathroom exhaust fan was full of dust and I think the exhaust fan wasn't working, as result bathroom was covered with lots of steam. We had leave hotel window open. Bed and other facilities were good. It wasn't worth money I paid. Will not book again with Holiday Inn.
dusty fan, not working
dust web at the entrance
1 nacht verbleven in augustus 2023
Reactie van Luke op 31 aug 2023
Good afternoon,Thank you very much for taking the time to leave a review of your stay with us. We apologise for the issues faced and we have passed your comments to our Heads of Department to provide a better service in the future.Kind regards Luke - Front Office Manager

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten
Poor stay - I will avoid in future
Numerous small irritations that were just mostly lazy maintenance issues. 1.. Plugs in both shower/bath and sink were faulty which meant prising them up with finger nails or some sort of implement to empty water. 2. Broken/missing shelf in shower 3. Broken missing loo roll holder in loo. 4. Hole in bedroom curtain. 5. Could hear family in next room very easily so disturbed sleep. Overall very poor for £95 per night. Would not stay again.
2 nachten verbleven in augustus 2023
Reactie van Luke op 8 sep 2023
Dear Anonymous,Thank you for taking the time to leave a review of your stay with us back in august.We are sorry to hear that we did not meet your expectations, your comments have been passed to department heads to ensure that we can work to get it right going forward.Kind regardsLuke - Front Office Manager

4/10 – Matig

Claire

1 nacht verbleven in augustus 2023
Reactie van Luke op 22 aug 2023
Good evening Claire,I am happy to see that you felt your stay with us did not meet your expectations.We do hope to welcome you back in future to get it right for you.Kind regardsLuke - Front Office Manager

8/10 – Goed

Lorraine

1 nacht verbleven in augustus 2023
Reactie van Luke op 14 aug 2023
Good afternoon, Thank you very much for taking the time to leave a review of your stay with us. We hope to welcome you back in the future! Kind regards LukeFront Office Manager