6/10 Satisfaisant
Daniel, Helmstedt
Voyage en groupe
10 juin 2025
Les points faibles : Services et équipements
We recently stayed at the Protea Hotel by Marriott Kampala Skyz and, honestly, it was a mixed bag at best. We arrived early around 1:10 pm, but our room wasn’t ready yet. Check-in is supposed to be at 2 pm, but we didn’t get any updates until after 2:10 pm when we had to go ask at reception. They said the room had been ready for a while but no one bothered to inform us—definitely a communication breakdown.
We requested a quiet room but ended up with one right above the main walkway to the reception, and the property had a constant outdoor party. It was loud and made sleeping nearly impossible. Guest relations offered an apology but no solution for the noise, which was disappointing. We booked the room for two people, but the amenities and setup only covered one. To top it off, I found a long black hair on the bed linen, which looked like it came from housekeeping, and it was.
We also ordered two Eid cakes from the hotel for 10 am, but when we came to collect them at 11, we had to wait another 30 minutes because they weren’t ready.
We had to switch rooms because of the noise. The second room was quieter but looked out over the staff entrance and garbage area. By then, we were too tired to move again. All in all, while the Protea Hotel by Marriott Kampala Skyz carries a strong brand name, it felt empty on the customer service front. I’m not sure I’d stay here again unless things improve significantly.
Daniel
Séjour de 4 nuits en juin 2025
