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Beoordelingen van Fairlawns Boutique Hotel and Spa

5 out of 5
Fairlawns Boutique Hotel and Spa
Alma Road, Sandton, Gauteng

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 68 van 87 beoordelingen" "
Gastenscore: 8 - Goed. 12 van 87 beoordelingen" "
Gastenscore: 6 - Redelijk. 6 van 87 beoordelingen" "
Gastenscore: 4 - Matig. 1 van 87 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 0 van 87 beoordelingen" "

9,6/10

Netheid

9,4/10

Personeel en service

9,0/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Ilona

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everyone is wonderful except for the utterly unhelpful check in staff
1 nacht verbleven in mei 2024
Reactie van Author op 9 mei 2024
Thank you for choosing the Fairlawns Boutique Hotel and Spa. We have taken your comments constructively and we will look into those areas and we will address those issues accordingly. We sincerely apologise for the poor service offering which is not our standard. Kind regards. Fairlawns Management

10/10 – Uitstekend

Zara

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had an excellent stay. The staff and service in particular was outstanding. This is a gem of of place beautifully decorated in lovely grounds. We stayed in one of the Treetop villas - marvellous and would definitely comeback again.
1 nacht verbleven in april 2024
Reactie van Author op 9 mei 2024
Thank you for choosing the Fairlawns Boutique Hotel and Spa. We appreciate your kind comments and we are pleased and excited your stay and experience was a memorable one. Kind regards. Fairlawns Management.

10/10 – Uitstekend

Marlene, Dallas

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing place. Amazing people and services
2 nachten verbleven in april 2024
Reactie van Author op 9 mei 2024
Thank you for choosing the Fairlawns Boutique hotel and Spa. We are thrilled that you had a wonderful stay and that the service met your expectations. Fairlawns Management

10/10 – Uitstekend

David

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
An unexpected Gem. After many years of staying in different hotels around Jo'berg and Pretoria I had never stayed here. Thanks now changed and Fairlaws is now my hotel of choice. Really nice old school hotel with an amazing setting.
4 nachten verbleven in maart 2024
Reactie van FBH Team op 27 mrt 2024
Dear David. Thank you for taking the time to share your experience. We sincerely appreciate your kind comments, and look forward to an opportunity to welcome you back to our gem in Joburg. Kind regards, FBH Team

10/10 – Uitstekend

Paul

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful Hotel
Best hotel I’ve stayed in for a long time . Top class in every way . Well done .
4 nachten verbleven in februari 2024
Reactie van FBH Team op 22 feb 2024
Dear Paul. Thank you for the wonderful review, we will share with the team. We look forward to welcoming you back shortly. Kind regards, FBH Team

10/10 – Uitstekend

Paul

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Superb in every way
1 nacht verbleven in februari 2024
Reactie van FBH Team op 22 feb 2024
Dear Paul. Thank you for the review. We are thrilled to know you enjoyed your stay with us. We look forward to welcoming you back. Kind regards, FBH Team

10/10 – Uitstekend

Thembelani

Zakenreiziger
Very friendly staff and the property is very clean
2 nachten verbleven in januari 2024
Reactie van FBH Team op 22 feb 2024
Dear Thembelani. Thank you for the great review and comments, we will share with the team. We look forward to welcoming you back. Kind regards, FBH Team

10/10 – Uitstekend

Thembelani

Zakenreiziger
Very friendly staff
2 nachten verbleven in januari 2024
Reactie van FBH Team op 22 feb 2024
Dear Thembelani. Thank you for the kind comment about our friendly staff, we sincerely appreciate it. We look forward to welcoming you back to our sanctuary. Kind regards, FBH Team

10/10 – Uitstekend

Dr Mxolisi

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van FBH Team op 27 mrt 2024
Dear Dr Mxolisi. Thank you for the great score, we sincerely appreciate it. We look forward to an opportunity to welcome you back to our sanctuary in the city. Kind regards, FBH Team

8/10 – Goed

Debra, Fountain Hills

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023

10/10 – Uitstekend

Robert

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beyond beautiful property & tremendous staff! Online pictures do not do this place justice… it’s stunningly gorgeous in person. My only regret is we only booked one night here.
1 nacht verbleven in juni 2023
Reactie van FBH Team op 29 jun 2023
Dear RobertThank you for taking the time to share your Fairlawns experience. We appreciate your kind comments about our beautiful property and tremendous staff. We look forward to welcoming you back for a longer stay. Kind regards, FBH Team

10/10 – Uitstekend

dennis

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
the members of the staff were so warm and wonderful. I stayed an extra night given how excellent Fairlawns is.
1 nacht verbleven in maart 2023
Reactie van FBH Team op 26 mrt 2023
Good day Dennis. Thank you for the wonderful review of our sanctuary in the city. We will share the feedback with the team. We look forward to an opportunity to welcome you back.

10/10 – Uitstekend

Dr Jean-Pierre

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Tranquility ___
Stay was lovely! Place in beautiful! The staff are on point and friendly. Definitely not my last stay here😊
3 nachten verbleven in december 2022
Reactie van FBH Team op 26 mrt 2023
Good day. Thank you for the kind comments about our friendly staff. We strive for higher standards and appreciate the feedback.

8/10 – Goed

Solange

2 nachten verbleven in januari 2023

10/10 – Uitstekend

Saviour

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten

10/10 – Uitstekend

N.

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2023

6/10 – Redelijk

Ghizala-Ruth

Disappointing - not a 5 star experience
The only to thing going for this hotel is the decor of the rooms, which is really interesting and of high quality. Other than that, this isn't a five star hotel experience. The first room we were given felt more like a basement room as it was so dark. We found blood on one of our cushions, the shower didn't work, the outdoor pool area was in neglect - the pool wasn't clean, and wasn't cleaned during our stay. The airport transfer was nearly 1000 rand (we think it would 200 on Uber). When I asked for a bottle water at 2230I was told that the bar had closed so having some water wasn't possible until the morning (in the end, the receptionist found a bottle of water behind the reception desk). The spa is well done, but unfortunately the time we picked to go, was during load shedding, so the indoor pool and jacuzzi were tepid, and the steam room and sauna not possible to use. We understand the reasons for load shedding but would have appreciated if the hotel had told us in advance of the load shedding time, or even on arrival at the spa. Not after when we had changed, and ready to use the spa facilities. So all in all, disappointing experience and think some areas of the hotel need a bit more TLC.
1 nacht verbleven in november 2022

10/10 – Uitstekend

Marcia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Exceeded all expectations. Beautiful property, wonderful staff. We will be back!
4 nachten verbleven in september 2022

10/10 – Uitstekend

Echo

1 nacht verbleven in november 2021

10/10 – Uitstekend

Constance

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I'd always wanted to stay at Fairlawns, it's beautiful. The staff were kind when they serve you however they weren't always easy to catch. The rooms are grand and spacious. The birds wake up around 2am and chirp until about 5am so if you're a light sleeper you might find it difficult to get the zzzz's. Luckily for us we have many birds at home however they chirp from 4am-5am. Overall I recommend
1 nacht verbleven in november 2021

4/10 – Matig

Farhana

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Beautiful hotel and rooms Terrible service not professional and personal at all
1 nacht verbleven in mei 2021

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was an amazing stay.
2 nachten verbleven in april 2021
Reactie van Fairlawns Boutique Hotel op 19 apr 2021
Good day,. Thank you for the wonderful feedback. We look forward to an opportunity to welcome you back.

6/10 – Redelijk

brett

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Netheid
Bad start but ended ok
The booking started off very badly, when we arrived they had no record of the booking made through booking.com. After 10 minutes they found it in there spam folder. The room was not ready that they gave us, empty beer cans in the cupboard. Then the TV remote did not work and the person to fix it was not on site. I insisted we move rooms which they agreed. Thereafter the stay was fine. They coped our dinner to apologise.
1 nacht verbleven in januari 2021

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2020

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Experience.
The stay was great. Beautiful setting with fantastic service.
1 nacht verbleven in december 2019

10/10 – Uitstekend

Michael

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2020

10/10 – Uitstekend

Onicah

2 nachten verbleven in december 2019

8/10 – Goed

Kennedy, Cape Town

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nicely located, lovely vegetation, lovely rooms, great pool area and spa. Great property!! Love it
1 nacht verbleven in december 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2019

10/10 – Uitstekend

Mzamo

1 nacht verbleven in november 2019

10/10 – Uitstekend

Sandra, Johannesburg

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The greenery and lush gardens, spa is absolutely amazing!!!!
1 nacht verbleven in oktober 2019
Reactie van Fairlawns Boutique Hotel & Spa op 31 okt 2019
Dear Sandra. Thank you for taking the time to share your experience with us. Your kind comments about our gardens and spa was appreciated and will be shared with the team. We look forward to welcoming you back.

10/10 – Uitstekend

Guilherme

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2019
Reactie van Fairlawns Boutique Hotel & Spa op 31 okt 2019
Dear Guilherme. Thank you for the high rating. We look forward to welcoming you back.

10/10 – Uitstekend

Ian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2019
Reactie van Fairlawns Boutique Hotel & Spa op 31 okt 2019
Dear Ian. Thank you kindly for the high rating. We look forward to welcoming you back.

10/10 – Uitstekend

Farhana

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A memorable anniversary treat
Everything was amazing! Staff were very attentive, the room was beautiful (a door to the bathroom would have been a practical addition), and food was delicious. We had spa treatments and they were great!
1 nacht verbleven in oktober 2019
Reactie van Fairlawns Boutique Hotel & Spa op 31 okt 2019
Dear Farhana. Thank you for the kind comments our attentive staff and great spa treatments. As a five star establishment we strive for more and thrilled to know that you had a memorable experience. We look forward to welcoming you back.

10/10 – Uitstekend

Greg

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful and
Well impressed to say the least. Everything was top class. Staff, Food, Rooms, comfort. This place has oodles of personality too and is incredibly well decorated. I was given a guided tour of the outdoor pool, spa area as well as dining rooms, private function rooms and accomodation sections and I also learned about the history of the building, owners and some of the more famous guests that have stayed here!! Special mention to the chef too! - Both Dinner and Breakfast were amazing.
1 nacht verbleven in september 2019
Reactie van Fairlawns Boutique Hotel & Spa op 31 okt 2019
Dear Greg. Thank you for taking the time to write a review. We are thrilled to know that you enjoyed your stay with us and appreciate the kind comments about your experience. We look forward to an opportunity to welcome you back.

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in september 2019
Reactie van Reservations op 3 okt 2019
Dear Guest, Thank you for the beautiful rating and we hope to be if service again in the future. Best Regards Reservations

10/10 – Uitstekend

Tendayi B

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It's always wonderful to stay at Fairlawns, the excellent surroundings, the luxurious comfort and ambience is second to none. Its the place to be if one is looking for a home away from home experience. The kitchen's attention to detail was impressive, especially their ability to serve a perfect dish that's not on the menu in order to meet guest requests. Service providers who go out of their way to meet the guests' needs will always be the preferred service providers.
1 nacht verbleven in september 2019
Reactie van Reservations op 3 okt 2019
Dear Tendayi, Thank you for the rating, this information will be shared with our teams and we hope to be of service to you again in the future. Best Regards Reservations

8/10 – Goed

Jenny

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good stay
Stay was overally good. The service in most areas were good. Very welcoming and friendly receptionists and lovely breakfast buffet. Room was good and clean, and large enough for our family of four which we stayed in the Villas. But I definitely expected more from Fairlawns being a five star hotel and at the price you pay. For me there seems to be a gap for what I paid and what I got from my stay. There are some four star hotels I have been to where either it was similar or exceeded what I experience at Fairlawns.
2 nachten verbleven in juli 2019

8/10 – Goed

Anthony

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay, excellent spa and enjoyable time
1 nacht verbleven in juli 2019

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Pase la noche al llegar a Johannesburg antes de tomar otro vuelo el hotel la primera impresión es excelente y el cuarto muy bonito. Pero cuando me quise hacer un té, la tetera estaba enlamado el fondo. En la regadera había hormigas grandes. Espere más de media hora para que nos tomaran la orden en el restaurante y solo habíamos tres mesas. Muy bonito hotel pero mal servicio y no adecuado mantenimiento
1 nacht verbleven in juni 2019

10/10 – Uitstekend

Eugene

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent
1 nacht verbleven in juli 2019

10/10 – Uitstekend

Tendani

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2019

10/10 – Uitstekend

LANE

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2019

10/10 – Uitstekend

LANE

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A perfect place to stay for rest and relaxation.
2 nachten verbleven in februari 2019

10/10 – Uitstekend

Shaun, Centurion, South Africa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Exquisite experience!
What an amazing experience! Everything from service to furnishing to cleainess and quisine was absolutely perfect. We can highly recommend Fairlawns Boutique Hotel & Spa to travellers who appreciate a superior experience. Well done to the Management & Personnel at the Hotel for making our stay a memorable one. Thank you!
2 nachten verbleven in januari 2019
Reactie van Annie op 29 jan 2019
Dear Guest Thank you for your wonderful feedback, we really appreciate your kind words. We hope you will visit us soon in the near future. Many Thanks and Kind Regards Reservations

10/10 – Uitstekend

Dev

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Absolutely beautiful hotel. The staff are very friendly. The room was luxurious
1 nacht verbleven in december 2018
Reactie van Reservations op 22 dec 2018
Dear Guest Thank you for your wonderful feedback. We are delighted to hear. We hope you will visit us soon. Many Thanks and Kind Regards

10/10 – Uitstekend

Chi Yee Angela

It was amazing!
1 nacht verbleven in november 2018
Reactie van Annie op 27 nov 2018
We are delighted to hear and thank you for providing us your feedback!

10/10 – Uitstekend

Kenneth

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The Best of Value for the Money spent.
4 nachten verbleven in oktober 2018
Reactie van Annie op 20 okt 2018
Thank you for taking your time providing with a feedback of your stay with us. We look forward to seeing you soon in the near future.

8/10 – Goed

Nadeem

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay at a gorgeous hotel
Comfortable stay in a spacious and luxuriously fitted room at Fairlawns. First class service and good food. The decor and manicured gardens really contribute to the hotels ambience. One thing to note, while the wooden blinds are pretty, they do not completely block out light, so carry a sleep mask if this will disturb you.
1 nacht verbleven in augustus 2018
Reactie van Annie op 3 sep 2018
Dear Ms. Naiddo Thank you for your wonderful feedback. We really appreciate and value your comment. We will take your comment to our next evaluation on our rooms. We will also pass your comment to the hotel staff. Many Thanks and Kind Regards

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing hotel, we were treated like royalty
2 nachten verbleven in juli 2018
Reactie van Annie op 31 jul 2018
Dear Guest Thank you for your feedback and taking your time to write us a review. We are delighted to hear that you had a wonderful stay with us. We look forward to seeing you soon for your next stay. Many Thanks and Kind Regards