Vakantie en citytrip naar Januszowice

Het was een hele fijn, schoon appartement. Het is alleen heel gehorig. Voor de rest hebben wij een meer dan prima verblijf gehad. Af en toe werd ik gebeld of ik kreeg een berichtje of alles nog naar wens was. Niks op aan te merken. Zou zeker weer boeken bij Fragola apartments.

Avoid this property at all costs. We booked Liv Apartments specifically because breakfast was included and delivered to the room. On arrival, we were wrongly told we had to pay extra and had to spend hours arguing before they honoured the booking. After one correct breakfast, they ignored our meal choices and repeatedly delivered the same meat breakfasts despite my partner being vegan. They then stopped responding to calls and messages altogether. To make matters worse, the apartment itself was in poor condition: broken windows, a broken hairdryer, a broken shower head, and towels that smelled terrible. Customer service was non-existent, communication was ignored, and the services advertised were simply not provided. This was one of the worst accommodation experiences I've had, and I cannot recommend this property to anyone. Also avoid as there is active tram line outside the property that won't let you sleep.

Absolutely lovely stay! The room and the staff were fantastic. They went out of their way to make you feel as special as the beautiful suite. The only things I wasn't thrilled about was that you need to enter and exit through the Michelin star restaurant. Slightly uncomfortable if you want to go outside for a smoke in the evening, but the staff didn't make us feel uncomfortable about it. Also, maybe some rugs would help. The 3rd floor room every evening sounded like people were dragging heavy furniture across the bedroom and it echoed throughout the 2nd floor. That being said, we would happily stay here again.