Dear Sir / Madam, Thank you for the kind feedback. Our sincere apology for the inconvenience that you encountered during your recent stay with us. We have passed your concern regarding the insect in the room, the noise, the room condition, and its cleanliness to the Department Heads concern for their follow up with their team for future improvement. Kindly inform you as well that for the time being our hotel is still successively reconstructing in all areas, including the guestrooms, bathrooms, and the facilities in each of the rooms for a freshly renovated improvement and for increasing more guests' satisfaction. Once again thank you for taking the time to share the constructive feedback with us. We sincerely hope that you will give us the opportunity to better serve you in the near future. Kindest regards, Gloria Vera Kristie

Dear Mr. Mohammed,Thank you for sharing your feedback with us. Our deepest apologies for your staying experience with us regarding the rooms condition that were not to your expectation. We are truly sorry and do understand your disappointment. I have shared this unpleasant situation with our concerned team and taken note on it as a thorough evaluation for our further follow up and evaluation.Thank you once again for reaching out and allowing us to address the problem. We do hope there is still a chance for us to welcome you back with a better service than before.Warmest regards,Gloria Vera KristieGuest Experience Manager

Dear Ms. Ros,Thank you for the positive comment shared. Our Pool Team (Andy Jatmiko) will be so pleased to hear this and motivated to do even better in the future.Look forward to welcoming you and your family back on your next stay with us.Sincerely yours,Gloria Vera KristieGuest Experience Manager

Dear Mr. BYUNGCHUL,Thank you for the score given to us regarding your stay experience in Mercure Convention Center, Ancol - Jakarta. Please allow me to express my sincere apology should there be any service delivery that was not to your expectation.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you for sharing your concerns. It is our hope that you will give us the opportunity to better serve you in the near future.Sincerely yours,Gloria Vera KristieGuest Experience Manager

Dear Mrs. Farida,Thank you for staying with us. We really hope that we were able to fulfill your requests during your stay as expected.We look forward to seeing you and your family again.Kindest Regards,Gloria Vera KristieGuest Experience Manager

Dear Mr. Makoto,Thank you for the kind feedback given.Please allow me to express my sincere apology for any condition that was not to your expectation.At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Thank you for sharing your concerns. It is our hope that you will give us the opportunity to better serve you in the near future.Kindest Regards,Gloria Vera KristieGuest Experience Manager

Dear Mrs. Jonna,Thank you for staying with us. We really hope that we were able to fulfill your requests during your stay as expected.We look forward to welcoming you back to Mercure Convention Center, Ancol – Jakarta.Kindest Regards,Gloria Vera KristieGuest Experience Manager

Dear Mr. Arief, Thank you for the review given to our Hotel regarding your stay experience with us. We really hope that we were able to fulfill your expectation during your stay with us. We look forward to seeing you and your family again. Best Regards, Gloria Vera Kristie Guest Experience Manager

Dear Sir/Madam, It is our pleasure having you staying with us and thank you for your reviews and sharing your experiences about your stay at Mercure Convention Center Ancol-Jakarta. Our sincere apology to find out that during your stay here the levels of our services were less than satisfactory. We have shared with the concerned team as their evaluation and follow up for future improvement. Regarding the Ancol gate fees, as we are not part of Ancol Management. All the guest are required to pay personally whenever entering the Ancol areas as the fees is not included with the room rates and this information has been shared previously on all online booking channels as well as by direct booking through to our Hotel. Once again thank you for sharing the information. We will keep on improving our effort in giving more suitable performance. Hope we still have the chance to serve you much better in the near future. Kindest Regards, Francisca Maria Guest Experience Team

Dear Mr. Kenny, Thank you for sharing the comment with us. Our sincere apology for the uncomfortable situation you experienced with us. We have shared your concern regarding the hotel, linens, including the cigarette smells that entering to the room with all leaders concerned for their kind evaluation and thorough follow up for future improvement. Once again thank you for the kind feedback. Hope we still have the chance to serve you and your family better in the near future. Kindest Regards, Francisca Maria Front Office Manager

Dear Valued Guest, Thank you for staying with us and giving us the rating. Our sincere apology for the uncomfortable situation you experienced with us. We hope if we could have the details of your concern for us to shared your concern with the Team for our evaluation by finding a better and effective solution in the future. Once again thank you for the kind feedback. We will keep on improving our effort in giving more suitable performance. Kindest Regards Francisca Maria Front Office Manager

Dear Valued Guest, Thank you for staying with us and giving us the rating. Our sincere apology for the uncomfortable situation you experienced with us. We hope if we could have the details of your concern for us to shared your concern with the Team for our evaluation by finding a better and effective solution in the future. Once again thank you for the kind feedback. We will keep on improving our effort in giving more suitable performance. Kindest Regards Francisca Maria Front Office Manager

Dear Valued Guest, Thank you very much for your rating, we hope we could have more details of your concern for our evaluation for us to be able to serve you better in the future. Once again thank you and we hope we could still serve you in the future. Kind regards, Francisca Maria Front Office Manager

Dear Valued Guest, Thank you for the feedback. Please accept our sincere apologies for the inconvenience you may have experienced. We will keep on improving our effort in giving more suitable performance. Thank you once again and hopefully we still have the chance to welcome you back with a better service than before. Kindest Regards, Francisca Maria Front Office Manager

Dear Valued Guest, Thank you for sharing the comment with us. Our sincere apology for the uncomfortable situation you experienced with us. We have shared your concern regarding the hotel entrance access, including the breakfast and cleanliness with all leaders concerned for our kind evaluation and thorough follow up for future improvement. Once again thank you for the kind feedback. Hope we still have the chance to serve you better in the near future. Kindest Regards, Francisca Maria Front Office Manager

Dear Mr. Hyunman, Thank you for sharing the comments and our sincere apology for the uncomfortable experience you had during your stay with us. We have shared with the team regarding the breakfast venue as our evaluation and follow up for future improvement. Once again thank you for the feedback. We will keep on improving our effort in giving more suitable performance. Hopefully we still have the chance to welcome you back with a better service than before. Kindest Regards,

Dear Mr. DLG, Thank you for sharing the comments and our sincere apology for the uncomfortable experience you had during your stay with us. We are truly sorry for the inconvenience and really make sure that this will not happen anymore in the future. We have shared with the team regarding the room condition, cleanliness, hard pillow and entrance ticket that were not able to be printed at that time, and communications that should be improved in a proper and well manner for future improvement. Once again thank you for the feedback. We will keep on improving our effort in giving more suitable performance. Hopefully we still have the chance to welcome you back with a better service than before. Kindest Regards, Francisca Maria Front Office Manager