8/10 – Goed
Sheila
Reisde met familie
29 mei 2024
Positief: Netheid, staat van de accommodatie en faciliteiten
Overall the property was good. The girl at the front desk attempted to be helpful but overall it was frustrating. I had booked the room about half hour before getting to the property. When I came in after 2 am from a very long drive, I was told my reservation, that I had just recently made, had been cancelled as a no show and that she could not check anyone in for at least half hour. I was told I would need to rebook at a new rate. Then I was told that the room I needed was not available. The room I had not yet checked into was no longer an option for me. It was very frustrating as I was traveling with my son an we needed the two queen beds. After half an hour of frustration, the system came back up and my reservation was available and had not been cancelled and I was ultimately able to get the room I booked at the rate I booked it. It was the unnecessary stress that I could have done without.
Sheila
1 nacht verbleven in mei 2024