This hotel is beautiful! The rooms are clean and spacious, with everything in the right place. The room feels comfortable and very well designed. Check-in took a little longer than expected, but the front desk team was polite and helpful.
However, we had a bad experience at the spa, where we encountered a very rude and judgmental staff member who assumed that we couldn’t afford to stay in the hotel just by looking at us. Very disappointing, considering this is one of the biggest and most established hotel chains in the world, and we expect their staff to treat all customers with equal respect.