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Beoordelingen van Hilton Garden Inn Hershey

3 out of 5
Hilton Garden Inn Hershey
550 E Main St, Hummelstown, PA

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 460 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 270 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 130 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 82 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 58 van 1000 beoordelingen" "

8,4/10

Netheid

8,8/10

Personeel en service

7,4/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Wendy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Natalie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Krista

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

8/10 – Goed

Crystal

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was loud and had a lot of loud obnoxious people during my stay. There was no conditioner or lotion in my room upon arrival but they did fill it when I asked them to. And for a breakfast I thought was supposed to be included, it was very expensive. Other than that it was fine.
2 nachten verbleven in april 2024

8/10 – Goed

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Stacey

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient to many things.
1 nacht verbleven in april 2024

6/10 – Redelijk

Ronil, Binghamton

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
We stayed here bet 7 April - 9 2024 April with my wife and toddler and another family who are our friends. We were about an hiur ealry for our 3 pm check in so we checked with fromt desk - he said the room was not available of which I can undestand. Came back around 3:20 pm and he said we couldn’t check in as it is “not available and besides check in starts at 3 pm?” This to me was not right. The website says 3 pm check in not start to check in. I appreciate it was busy but they should be more forthcoming and transparent in their website about check in times. It was so inconvenient us. Very disappointing to say the least. Very unhelpful too - when we were handed our key cards, the manager who was at the helpdesk just handed it and did not say a word where to go and did not give us any directions. Poor customer service. Some positive - we were allowed to leave some Of our luggage and we were givenbrealfast voucher for the 2 nights. (Thank you) However, I think there’s something to be learned from this poor customer experience.
2 nachten verbleven in april 2024

6/10 – Redelijk

John Patrick, Valley Stream

Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

10/10 – Uitstekend

Rebecca

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Check in was easy & we even got an upgrade to a queen suite. The room is very spacious and clean.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Roberta

Zakenreiziger
Positief: Netheid, voorzieningen
Great
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

gayatri

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dust everywhere
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Carrie

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff very pleasant. Clean and convenient to events and restaurants. I would definitely recommend the hotel
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Jessica

2 nachten verbleven in maart 2024

10/10 – Uitstekend

Robert w

Positief: Netheid, voorzieningen
Like that, the pool opened early and closed late
2 nachten verbleven in maart 2024

8/10 – Goed

Jennifer

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Guests were very loud and intrusive Horrible water pressure in shower
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Dan

Reisde met familie
Positief: Voorzieningen
Everyone was amazing and perfect
1 nacht verbleven in maart 2024

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Randall

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good experience.
1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
When I checked in the person at the front desk asked me my name and I told her. She confirmed it and never asked for my identification and apparently there is another guest with the same name. Only until she asked if I wanted to keep the payment on a credit card that I didn’t have did I asked if she had the correct person. After that we went to our room and noticed the toilet was running and didn’t think anything of it. The next day it continued running and overflowing. The housekeeper manager was the nicest person and helped us to get our room changed. The front desk didn’t even want to move us. The hotel is in need of a refurbishment desperately. I will not be going back there again.
2 nachten verbleven in februari 2024

8/10 – Goed

Morgan

Positief: Netheid, personeel en service
Was a decent hotel. Staff was very friendly.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

loucrecie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023

10/10 – Uitstekend

loucrecie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023

10/10 – Uitstekend

loucrecie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

4/10 – Matig

Raysa

Reisde met partner
Positief: Netheid
Called ahead of booking to secure jacuzzi in my room and that promised wasn't fulfilled even after we said something to staff, just gave us complimentary breakfast tickets that didn't really satisfy what I originally wanted.

8/10 – Goed

Tara

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Average hotel, nice rooms. Parking is a bit tight and no extras, breakfast available for a fee.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

william

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Jeff

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

10/10 – Uitstekend

Ryan

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
NYE in Hershey!
NYE was amazing in Hershey!
1 nacht verbleven in december 2023

10/10 – Uitstekend

david

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Kids loved the pool. Room was comfortable and clean. Staff very accommodating when supplies were needed. Nice environment overall
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Erin

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The staff is very nice. The walls are paper thin. We had a child next to us jumping on the bed, yelling and screaming cuss words at all hours. I don’t recommend this place
1 nacht verbleven in december 2023

10/10 – Uitstekend

Kevin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very pleasant hotel with great access to Hershey
2 nachten verbleven in december 2023

10/10 – Uitstekend

Kavita

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023

6/10 – Redelijk

June

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023

4/10 – Matig

Courtney

Reisde met familie
Delayed + Outdated - Do not Recommend
Arrived after a full day at Hershey Park, around 5pm, to find out there were no rooms ready for us despite check-in being 3pm. We were told we could sit in the lobby and wait for a room (with others) or come back later. We opted to go to dinner and come back. I’ve never arrived at a hotel well past check-in not to have a room ready. Rooms were outdated as was tv service - no option for Netflix or other streaming services. Only two bath towels in the bathroom, but three of us were staying in the room. I had to go to the front desk to get additional towels. Gym and pool were small, but adequate. I wouldn’t stay here again and don’t recommend. Have stayed at similarly priced Marriotts lately and the quality is much better.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Alisa M

Positief: Personeel en service, voorzieningen
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Tiana, Burlington

Positief: Personeel en service
1 nacht verbleven in december 2023

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten
I was just there for 1 night and it served my purposes for that quite well. The room was quite spacious (though this may have been because it was an accessible room) and the hotel was in a perfect location for food, groceries and gas. My biggest concerns with the room were that the bed was exceptionally firm and that there was what appeared to be a blood stain on the sheets (it had clearly been laundered, but unsettling nonetheless).
1 nacht verbleven in december 2023

6/10 – Redelijk

Lois

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
1 nacht verbleven in december 2023

10/10 – Uitstekend

Lori A

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really despise the shared shampoo, condition, lotion dispensers! How are you preventing them from being tampered with? Room was nice size but chair had stains on it. Love the coffee bar but disappointed that breakfast is not included.
1 nacht verbleven in november 2023

6/10 – Redelijk

Stacey

Zakenreiziger
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
It is an older property. I expected more. The carpeting is stained in the hallway. I was put in the first floor. My drapes would not close. The guy in the next room snored all night long - super loud. I asked for earplugs and the snippy associate in the front said “if” they had them, they would be over “there” (as she pointed to their store) and “available for purchase.” Nope! That is not customer service. Will never ever be back. The place gave me the creeps. It sits up on a hill and it was just eerie. It is probably ok for the HersheyPark summers but it is not ok for a business traveler who requires a decent night’s sleep.
1 nacht verbleven in november 2023

8/10 – Goed

Larissa, Santo Domingo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

MICHAEL

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The front desk staff and check in service was exceptional. Super friendly and very patient. It’s a nice clean room and close to my conference. I would stay again.
1 nacht verbleven in oktober 2023

6/10 – Redelijk

Robert

2 nachten verbleven in oktober 2023

4/10 – Matig

Ernie

Positief: Netheid
Dissapointed
I guess being a more upscale hotel chain I expected more. The rate was doubled cause of local events, I paid it thinking it would be nicer, the rooms about the same as Holiday Inn, $16.00 for a breakfast buffet, that most do for free, the hot tub was hot but did not circulate properly, so I overpaid and got average at best. There will not be a next time.
3 nachten verbleven in oktober 2023

4/10 – Matig

Taylor

1 nacht verbleven in september 2023

10/10 – Uitstekend

Makedia, Teaneck

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet easy check in process. The room was clean staff was pleasant. Other guests were also pleasant and easy to talk to. I will be staying here again. It’s not to far from Milton Hershey School where my daughter attends.

6/10 – Redelijk

Katie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
In general it was a fair stay. It was mostly clean and the staff was pretty quick And nice. That said, it was very loud on the first floor where our room was. I could hear several people in the hallways and other rooms. I wasn’t please that my curtains couldn’t close and I could see into my room from the parking lot, even with the shade down. Lastly, not really within their control, but the fire alarm went off in the morning which was unfortunate but the frustrating part was there wasn’t much communication on their part about if we should evacuate or if everything was okay.
2 nachten verbleven in september 2023

8/10 – Goed

Karissa

Positief: Netheid, personeel en service
1 nacht verbleven in september 2023

8/10 – Goed

Kelly

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

10/10 – Uitstekend

Marcia

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved the quiet of Hummeltown, wjile there was quick access to Hershey & other areas.
1 nacht verbleven in september 2023