If I could give this property less than zero stars, I would.The problems started before we even arrived. I needed to change my check-in date and was within the cancellation/change period, but the host was unresponsive and kept directing me to customer service. Customer service then told me only the host could make the change. It took multiple calls and a lot of wasted time to resolve a simple issue.When we arrived, the property was filthy and poorly maintained. The yard was extremely overgrown (the grass was at least a foot tall), one of the beds was just a mattress on the floor, and the overall condition was unacceptable. To make matters worse, there were people loitering nearby watching us and loud music coming from neighboring properties. We did not feel safe.We left immediately and contacted customer service for a refund. The host later asked why I didn't contact him directly, but based on my previous experience with his lack of responsiveness, I chose to work through customer service instead.I have now spent hours trying to get this resolved, only to be told that any refund is up to the host. The host refused, so I paid for a property I couldn't stay in and lost hours of my time in the process.This was by far the worst rental experience I have ever had. Save yourself the frustration and don't even book with VRBO. They will not be on your side as a customer. They actually do not care about you at all.