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Beoordelingen van Country Inn & Suites by Radisson, Houston Intercontinental Airport East, TX

3 out of 5
Country Inn & Suites by Radisson, Houston Intercontinental Airport East, TX
20611 U.S. 59, Humble, TX

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 422 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 248 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 134 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 83 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 113 van 1000 beoordelingen" "

8,2/10

Netheid

8,4/10

Personeel en service

7,6/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Monique

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Lokatie is goed , eveneens de prijs v.e. overnachting . Spijtig van het geluid van auto's en vrachtwagens die er passeren op de Highway die er langs ligt . De kwaliteit van de ramen spelen hierbij de hoofdrol . Spijtig . grts.
2 nachten verbleven in december 2021
Reactie van Mary op 18 jan 2022
We're sorry the traffic was noisy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 – Redelijk

Geverifieerde reiziger

Locatie was praktisch, vlak bij het vliegveld en wat uitstekend was, was de airportshuttle die er binnen 10 minuten was nadat ik gebeld had. Super. Uitstekend ook!
1 nacht verbleven in januari 2020
Reactie van Fran M. op 27 jan 2020
Thank you for your feedback. We are glad to hear that you enjoyed your stay and the complimentary shuttle service!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Prima hotel. Ruime en comfortabele kamers. Zeer schoon. Goed ontbijt.
1 nacht verbleven in februari 2019
Reactie van Fran M. op 22 feb 2019
Thank you for your feedback. We are glad that you enjoyed your stay. We look forward to your return visit to Country Inn and Suites Humble, TX!

2/10 – Ontzettend slecht

Angel Starr

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms were dirty and had bugs.
4 nachten verbleven in mei 2024
Reactie van Mary op 27 mei 2024
We are sad to hear that we didn't meet your expectations for your stay. Thank you for leaving a review we will address these issues. We hope to have the opportunity to leave a better impression in the future.

8/10 – Goed

Eva

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
i like the facility
2 nachten verbleven in mei 2024
Reactie van Tarynn op 25 mei 2024
We are so glad you enjoyed your stay with us! We hope to see you again in the future!

10/10 – Uitstekend

Deanna, Neenah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Tarynn op 25 mei 2024
We are so glad you enjoyed your stay with us! We hope to see you again in the future!

2/10 – Ontzettend slecht

Cortney

Positief: Personeel en service, voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
The air conditioner in my room did not work well. I requested to be moved to a different room. The air conditioner in this room also did not work well. The shower was filthy. It looked like blood was on the tile. Absolutely disgusting.
3 nachten verbleven in mei 2024
Reactie van Mary op 22 mei 2024
We are sad to hear that we didn't meet your expectations for your stay. Thank you for leaving a review we will address these issues. We hope to have the opportunity to leave a better impression in the future.

4/10 – Matig

Geddy

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel website advertises an airport shuttle but when I called from the airport the staff said the shuttle wasn’t running that day, a Thursday. This is false advertising. An Uber from the airport costs $30, and if you have a lot of luggage an Uber XL costs $65. You’re better off spending extra money to get a better hotel that guarantees their airport shuttle will pick you up. The hotel is getting pretty rundown too, not the standard you normally expect from Country Inn and Suites. The carpets are stained and worn. The luggage carts are worn out and have flat tires. The TV is old and small. It has cable tv but it is analog and has a poor picture. There aren’t any restaurants within walking distance of the hotel. I do not recommend staying at this hotel.
1 nacht verbleven in mei 2024
Reactie van D Holmes op 20 mei 2024
The shuttle is based on availability. We sit next to the mall possibly you didn't see the restaurant sections that surround it. Thanks for your thoughts.

10/10 – Uitstekend

Sergio

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Muy buen lugar para descansar,desayuno agradable.
1 nacht verbleven in mei 2024
Reactie van Tarynn op 19 mei 2024
We are so glad you enjoyed your stay with us! We hope to see you again in the future!

10/10 – Uitstekend

Tia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in mei 2024
Reactie van Tarynn op 19 mei 2024
We are so glad you enjoyed your stay with us! We hope to see you again in the future.

2/10 – Ontzettend slecht

Valik

Negatief: Netheid, staat van de accommodatie en faciliteiten
The room I was provided was in process of remodeling with bunch of garbage and tools around it. Contacted front desk to exchange the room and never heard back.
1 nacht verbleven in mei 2024
Reactie van D Holmes op 20 mei 2024
Thanks for your interesting thoughts.

8/10 – Goed

Juan

Reisde met een groep
Good
1 nacht verbleven in mei 2024
Reactie van Tarynn op 12 mei 2024
We are so glad you enjoyed your stay with us! We hope to see you again in the future!

10/10 – Uitstekend

Charles H

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was very friendly: from the front desk clerk to the woman handling the breakfast. The staff made it feel like I was at a country hotel and very welcoming.
4 nachten verbleven in mei 2024
Reactie van Mary op 11 mei 2024
We are so glad you enjoyed your stay with us! We hope to see you again in the future!

10/10 – Uitstekend

Miguel angel

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was easy and convenient
2 nachten verbleven in april 2024
Reactie van Mary op 7 mei 2024
Thank you for taking the time to give us your review.

6/10 – Redelijk

Keith

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was good. Breakfast was not as good as it should have been.
3 nachten verbleven in april 2024
Reactie van Mary op 7 mei 2024
Thank you for choosing to stay with us. We do apologize about the breakfast, but we are happy to know you still enjoyed your stay and our staff.

2/10 – Ontzettend slecht

Guillermo

Negatief: Personeel en service
The lady in the front counter at night shift was in a very bad mood. Very rude and had an attitude.
1 nacht verbleven in april 2024
Reactie van Mary op 30 apr 2024
We are sad to hear that we didn't meet your expectations for your stay. Thank you for leaving a review we will address these issues. We hope to have the opportunity to leave a better impression in the future.

8/10 – Goed

Kenneth León

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024
Reactie van Mary op 30 apr 2024
We are so glad you enjoyed your stay with us! We hope to see you again in the future!

10/10 – Uitstekend

Melanie

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient location for travelling to the airport. There was a mall and many restaurants within walking distance. They were also very accommodating for us as we arrived much earlier than check in time and even gave us a ride to the mall! However, it is right next to the highway so it’s pretty loud there!
1 nacht verbleven in april 2024
Reactie van Mary op 30 apr 2024
We are so glad you enjoyed your stay with us! We hope to see you again in the future!

4/10 – Matig

LATONIA

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Was dirty, had to switch rooms, water was running out brown in the sink and tub, the light was flickering, and there was not a phone in the room. Definitely wouldnt be staying again. The lady that checked ne in was great.
1 nacht verbleven in april 2024
Reactie van Mary op 26 apr 2024
We are sad to hear that we didn't meet your expectations for your stay. Thank you for leaving a review we will address these issues. We hope to have the opportunity to leave a better impression in the future.

10/10 – Uitstekend

Charly

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was clean, good place and comfortable.
1 nacht verbleven in april 2024
Reactie van Mary op 26 apr 2024
Thank you for taking the time to give us your review.

4/10 – Matig

Ryan

Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Customer Care op 24 apr 2024
We're sorry to hear that we did not meet your expectations during your stay with us. We would love to hear some feedback from you.

10/10 – Uitstekend

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Tarynn op 22 apr 2024
We are so glad you enjoyed your stay with us! We hope to see you again in the future!

10/10 – Uitstekend

Camelia

4 nachten verbleven in april 2024
Reactie van Mary op 11 mei 2024
Thank you for taking the time to give us your review.

6/10 – Redelijk

Sanjuana

Negatief: Staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Mary op 19 apr 2024
Thanks for taking the time to give us your review.

8/10 – Goed

Joan

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly check in staff it was a late check in. Great stop for passing through . We were on a short business trip. Overall a great stay.
1 nacht verbleven in april 2024
Reactie van Patrick op 11 apr 2024
Thank you for choosing the Humble Country Inn and Suites.

6/10 – Redelijk

Gary

1 nacht verbleven in april 2024
Reactie van Mary op 7 mei 2024
Thank you for taking the time to give us your review.

2/10 – Ontzettend slecht

Susan

Reisde met een groep, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We did not stay there as they advertised a shuttle service an when we arrived there was none.
1 nacht verbleven in april 2024
Reactie van D Holmes op 6 apr 2024
We do offer shuttle service however it is based on availability.

10/10 – Uitstekend

Nakeida

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was absolutely amazing Thank you so much for your very generous hospitality
3 nachten verbleven in maart 2024
Reactie van Tarynn op 3 apr 2024
We are so glad you enjoyed your stay with us! We hope to see you again in the future!

2/10 – Ontzettend slecht

Enrique

Negatief: Netheid, personeel en service en voorzieningen
You lied about the breakfast.
4 nachten verbleven in maart 2024
Reactie van Mary op 2 apr 2024
We're sorry to hear that your stay with us was not satisfactory. We would love to hear your feedback on how we can continue to improve our service.

8/10 – Goed

Jenetta

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My overall experience at this property was great. Breakfast was excellent. The property as well as my room was clean. The indoor pool was open however we didn’t utilize that area but glad to know we could have. The fire alarm went off very early one morning & disturbed my sleep & also scared me. Other than that small incident, I enjoyed my stay & I will definitely book again.
2 nachten verbleven in maart 2024
Reactie van D Holmes op 5 apr 2024
Thanks for taking the time to give us a review.

8/10 – Goed

Mirian

Reisde met familie en kleine kinderen
Positief: Staat van de accommodatie en faciliteiten
Todo muy bien solo el agua se la alberca muy sucia :( y no pude meter an mis niños :( y no tenían plancha para la ropa :( de ay en adelante todo muy bien !! El desayuno no tuvimos oportunidad de degustarlo
2 nachten verbleven in maart 2024
Reactie van Country Inn and Suites op 25 mrt 2024
Thank you for choosing to stay with us. We do apologize about the pool,but are happy to know you still enjoyed your stay. We hope you choose again for your next stay!

8/10 – Goed

Valeti

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Just ok Room needs more updating but overall ok
4 nachten verbleven in maart 2024
Reactie van Tarynn op 26 mrt 2024
Thanks for leaving a review, we appreciate your feedback. Thank you for staying with us!

6/10 – Redelijk

Brian

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The place looks run down compared to other Country Inn and Suites I stayed at. The carpets are dirty and yellow stains on the bed sheets. The breakfast was not very good. I would not stay here again and wish I stayed at others places of similar value. Nothing was horrible but nothing was great.
1 nacht verbleven in maart 2024
Reactie van Tarynn op 26 mrt 2024
We are sad to hear that we didn't meet your expectations for your stay. Thank you for leaving a review we will address these issues. We hope to have the opportunity to leave a better impression in the future.

10/10 – Uitstekend

Angela

4 nachten verbleven in maart 2024
Reactie van Tarynn op 13 apr 2024
We are so glad that you enjoyed your stay with us! We hope to see you again in the future!

6/10 – Redelijk

CHRISTIAN

Reisde met familie
Negatief: Personeel en service
There is no shuttle and that is why i booked Just a few personell and cleaning roo mintió third day ??? Really ?
2 nachten verbleven in maart 2024
Reactie van D Holmes op 19 mrt 2024
Thanks for the review. The shuttle is based on availability.

8/10 – Goed

Gabriela, Garland

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Mary op 17 mrt 2024
Thanks for the review and we look forward to your return.

10/10 – Uitstekend

Magdalena, Alton

3 nachten verbleven in maart 2024
Reactie van Mary op 2 apr 2024
We are glad you enjoyed your stay with us! We hope to see you again in the future!

10/10 – Uitstekend

Michael

1 nacht verbleven in maart 2024
Reactie van Country Inn and Suites op 25 mrt 2024
Thank you for your stay and for the review. We look forward to seeing you in the future!

10/10 – Uitstekend

Sharon

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023
Reactie van D Holmes op 5 feb 2024
Thanks for the review and we look forward to your return.

8/10 – Goed

isabelle

2 nachten verbleven in december 2023
Reactie van D Holmes op 5 feb 2024
Thanks for the review and we look forward to your return.

10/10 – Uitstekend

Kunihiro

1 nacht verbleven in december 2023
Reactie van D Holmes op 5 feb 2024
Thanks for the review and we look forward to your return.

2/10 – Ontzettend slecht

Tracie, Louisville

Reisde met een groep
The lady at the front desk was great but I contacted the property twice and was assured even a name of driver but when I landed there was no shuttle service and I had to pay an Uber $22.00 to get to the hotel. I’m pretty furious
1 nacht verbleven in december 2023
Reactie van Mary op 17 mrt 2024
We apologize for the inconvenience you faced with the lack of shuttle service at the time. Hotel management has addressed this issue. We hope to have an opportunity to leave a better impression in the future

4/10 – Matig

Shannon

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service, comfort kamer
Disappointed
The entire hotel was without warm water so no showers for us. Were not offered a discount let alone told there was no warm water available.
1 nacht verbleven in november 2023
Reactie van Customer Care op 22 nov 2023
We apologize for the inconvenience you faced during your stay with us. Hotel management has been made aware of this issue and it will be addressed promptly.

4/10 – Matig

Maureen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bummer
I booked this hotel because it was close to the airport and had a free shuttle. There was no shuttle because they didn’t have a driver. I slept $50 on Uber to get back and forth. I would have stayed somewhere else if I had known the shuttle would be unavailable.
1 nacht verbleven in november 2023
Reactie van D Holmes op 20 nov 2023
Thanks for taking the time to give us your feedback.

8/10 – Goed

Simon

Reisde met een groep
Positief: Netheid, voorzieningen
Reasonable place to stay and handy to airport area. Was clean and comfortable. Staff were good, but check in was a bit painful as the reception guy was struggling with a new system. Overall a good hotel.
1 nacht verbleven in oktober 2023
Reactie van D Holmes op 4 nov 2023
Thanks for sharing your thoughts of your stay.

8/10 – Goed

Cody

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van D Holmes op 28 okt 2023
Thanks for the review.

10/10 – Uitstekend

TERUKO HAYDEE

1 nacht verbleven in oktober 2023
Reactie van Mary op 26 okt 2023
We are so glad you enjoyed your stay with us! We hope to see you again in the future!

8/10 – Goed

Juan

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Fue muy conveniente para mí porque estaba cerca de donde tenía una reunión
2 nachten verbleven in oktober 2023
Reactie van Mary op 26 okt 2023
We are so glad you enjoyed your stay with us! We hope to see you again in the future!

6/10 – Redelijk

darrin

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Mary op 26 okt 2023
We're sorry you didn't enjoy your stay with us. We would love to hear your feedback in order to further improve our services.

10/10 – Uitstekend

Dionna

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Mary op 26 okt 2023
We are so glad you enjoyed your stay with us! We hope to see you again in the future!