Barbecue/picknickplaats

Beoordelingen van TownePlace Suites by Marriott Hot Springs

3.5 out of 5
TownePlace Suites by Marriott Hot Springs
120 Desai-Patel Court, Hot Springs, AR

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 340 van 450 beoordelingen" "
Gastenscore: 8 - Goed. 73 van 450 beoordelingen" "
Gastenscore: 6 - Redelijk. 16 van 450 beoordelingen" "
Gastenscore: 4 - Matig. 12 van 450 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 9 van 450 beoordelingen" "

9,6/10

Netheid

9,4/10

Personeel en service

9,4/10

Voorzieningen

9,8/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Molly

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved the dog friendly environment. I also loved the fire pit area. Breakfast and coffee was exceptional. Only thing I would add is a cover over the fire pit area to protect from morning sun.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Britney

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed for a two night stay, staff was friendly, the room was very clean. We enjoyed our stay!
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Barry

Positief: Netheid
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Etoya

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in was the smoothest ever both days. Quick and efficient!
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Cody

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Great property clean hotel no issues
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Etoya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

louis

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best place to stay within a ten min drive to Oaklawn park.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Tommy

1 nacht verbleven in april 2024

8/10 – Goed

Clint

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great facilities
1 nacht verbleven in april 2024

10/10 – Uitstekend

Carl

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location has excellent view. Street into property was not clearly marked.
1 nacht verbleven in april 2024

10/10 – Uitstekend

George

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Krystal

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everyone was nice and friendly. Property was. Clean
5 nachten verbleven in april 2024

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice comfortable rooms. Breakfast offerings could use some improvements.
5 nachten verbleven in april 2024

10/10 – Uitstekend

Hector

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Conveniently located near good shopping and eating places. Very clean, and wonderfully staffed.
1 nacht verbleven in maart 2024
Reactie van hotel management op 1 apr 2024
Thank you for the positive review, were glad to hear that your stay with us went well. We hope to welcome you back again soon!

10/10 – Uitstekend

Dianne

Positief: Personeel en service
3 nachten verbleven in maart 2024
Reactie van hotel management op 1 apr 2024
Thank you for the positive review, were glad to hear that your stay with us went well. We hope to welcome you back again soon!

10/10 – Uitstekend

Barbara, Sanford

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay. Central location and cleanliness was highly rated.
2 nachten verbleven in maart 2024
Reactie van hotel management op 1 apr 2024
Thank you for the positive review, were glad to hear that your stay with us went well. We hope to welcome you back again soon!

10/10 – Uitstekend

Cindy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van hotel management op 1 apr 2024
Thank you for the positive review, were glad to hear that your stay with us went well. We hope to welcome you back again soon!

10/10 – Uitstekend

William

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Outstanding staff!! Very willing to accommodate us. We will return
2 nachten verbleven in februari 2024
Reactie van hotel management op 1 apr 2024
Thank you for the positive review, were glad to hear that your stay with us went well. We hope to welcome you back again soon!

10/10 – Uitstekend

Bronwen, Scotts Valley

Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel sits up on a hill in a beautiful location that is quite easy to get to. The room and lobby are clean and well maintained. The best part, however, is the staff who are friendly, helpful and knowledgeable. They make you feel welcome and comfortable from the moment you walk through the front door!
1 nacht verbleven in februari 2024
Reactie van hotel management op 1 apr 2024
Thank you for the positive review, were glad to hear that your stay with us went well. We hope to welcome you back again soon!

10/10 – Uitstekend

keyur

1 nacht verbleven in februari 2024
Reactie van hotel management op 1 apr 2024
Thank you for the positive review, were glad to hear that your stay with us went well. We hope to welcome you back again soon!

10/10 – Uitstekend

Donna

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great great place to stay!
One of the nicest stay we have ever had. The hotel is top notch, good breakfast and outstanding staff(Logan is a star)! Hope to visit again.
2 nachten verbleven in februari 2024
Reactie van hotel management op 1 apr 2024
Thank you for the positive review, were glad to hear that your stay with us went well. We hope to welcome you back again soon!

8/10 – Goed

Andy

All was really great except the morning breakfast. Was 6 out of 10.
1 nacht verbleven in januari 2024
Reactie van hotel management op 6 feb 2024
Thank you for your feedback. We're glad to hear that you had a great overall experience during your stay. We'll take note of your comments about breakfast and work on improving it to meet your expectations. If there's anything else we can do to enhance your future visits, please feel free to let us know.

2/10 – Ontzettend slecht

Jamie

Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
2 nachten verbleven in januari 2024
Reactie van hotel management op 26 feb 2024
Thank you for sharing your feedback, although we are truly disappointed to hear that your experience with us only warranted a rating of 1 out of 5. We sincerely apologize for any shortcomings you encountered during your stay.Your feedback is crucial to us, and we take it very seriously. We will thoroughly review your comments and address each issue you raised with the utmost urgency and attention to detail. Our goal is to provide all our guests with a comfortable and enjoyable experience, and it is clear that we have not met that standard in your case.If there are any specific details you would like to share or if there is anything we can do to rectify the situation, please do not hesitate to reach out to us directly. Your satisfaction is our top priority, and we are committed to making things right for you.We sincerely hope that you will give us another chance to exceed your expectations on a future visit. We value your patronage and would appreciate the opportunity to regain your trust.

10/10 – Uitstekend

Dustin

1 nacht verbleven in december 2023

10/10 – Uitstekend

Ray

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Christmas shopping stay
We were doing some Christmas shopping for our grandkids. Rather than driving 2 hours to shop and then 2 hours back home we got a room. It was a home away from home. The room was clean n the bed was extra soft. The staff were very friendly and the continental breakfast was superb. I always stay at Marriot Bonvoy locations and this one did not disappoint me.
1 nacht verbleven in december 2023
Reactie van hotel management op 6 feb 2024
Thank you for sharing your experience! We're delighted to hear that you enjoyed your stay with us and found our accommodations to be comfortable and clean. It's great to know that our staff provided friendly service, and that you were pleased with the continental breakfast. We appreciate your loyalty to Marriott Bonvoy and are thrilled that we met your expectations. We look forward to welcoming you back on your next visit!

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice Stay
We didn’t want to be directly downtown so this was perfect. So many convenient stores within a few hundred yards. Breakfast was always hot and plentiful(eggs, sausage, bagels, cereal, oatmeal, yogurt, biscuits, gravy, apples, muffins) About 10 minutes from Oaklawn and 15 to downtown. Very friendly staff and very knowledgeable.
3 nachten verbleven in december 2023
Reactie van hotel management op 6 feb 2024
It sounds like you had a wonderful stay with us! We're thrilled to hear that our location was perfect for your needs, with convenient stores nearby. It's great to know that you enjoyed our breakfast offerings and found them plentiful and delicious. We're also glad that our staff provided friendly and knowledgeable service to enhance your experience. Thank you for choosing to stay with us, and we hope to welcome you back again soon!

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Clean, but not comfortable
This property is nice and clean, with good service. But the bed was one of the most uncomfortable we have ever experienced. Between the terrible mattress and the noise (paper-thin walls), we got virtually no sleep.
1 nacht verbleven in december 2023
Reactie van Hotel Management op 18 dec 2023
Thank you for taking the time to share your feedback. We're glad to hear that you found our property nice and clean with good service. However, we sincerely apologize for the discomfort you experienced with the bed and any noise disturbances.Your feedback is valuable, and we take it seriously. We'll look into the issues you raised to improve the overall guest experience. If there's anything else you'd like to share or if there are specific ways we can make your next stay more comfortable, please feel free to let us know.We appreciate your feedback and hope to have the opportunity to welcome you back for a more pleasant experience.

4/10 – Matig

pat

1 nacht verbleven in december 2023
Reactie van Hotel Management op 18 dec 2023
Thank you for providing a rating, and we're sorry to hear that your experience fell short of expectations, leading to a 4/10 rating. We would like to understand more about your stay and the areas where we can improve. If you have specific feedback or suggestions on how we can enhance our services, please share them with us. Your input is important, and we appreciate the opportunity to address any concerns you may have.If there's anything else you'd like to discuss or if there are ways we can make your next stay more enjoyable, please feel free to let us know.

10/10 – Uitstekend

Susan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Hotel Management op 13 dec 2023
Susan we are glad to hear that you enjoyed your stay with us, we hope to welcome you back soon for another amazing stay!

10/10 – Uitstekend

Gregg

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful Property
1 nacht verbleven in december 2023
Reactie van Hotel Management op 13 dec 2023
Thank you for your positive feedback! We're delighted to hear that you found our property beautiful. Providing a pleasant and inviting environment for our guests is a top priority, and we're pleased that it contributed to your overall experience.If there's anything specific you loved about the property or if you have any suggestions for making your next visit even better, please feel free to share. We look forward to welcoming you back for another enjoyable stay.

10/10 – Uitstekend

Luther

Reisde met familie
Positief: Voorzieningen
Quite
1 nacht verbleven in december 2023
Reactie van Hotel Management op 13 dec 2023
Thank you for sharing that your stay was quiet. Providing a peaceful environment is important to us, and we're glad to hear that you had a restful experience. If there's anything specific you enjoyed about your quiet stay or if there are ways we can make your next visit even better, please feel free to let us know. We look forward to welcoming you back for another peaceful stay.

8/10 – Goed

Tiffanie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Way better than we expected , its very clean, comfy bed and actual nice bed pillows. This might be a new fav hotel chain for us. We are only here a night but this is perfect for an extended stay. Lots of restraunts nearby and shopping.
1 nacht verbleven in november 2023
Reactie van Hotel Management op 13 dec 2023
Thank you for taking the time to share your positive experience! We're thrilled to hear that our hotel exceeded your expectations with its cleanliness, comfy bed, and nice bed pillows. We're honored to be considered a potential new favorite hotel chain for you.If there's anything specific you loved about your stay or any suggestions for making your next visit even better, please feel free to share. We look forward to being your choice for future stays and providing you with excellent hospitality.

10/10 – Uitstekend

Jeffrey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in september 2023
Reactie van Hotel Management op 13 dec 2023
Jeffrey we a re glad to hear that you had an excellent stay!

8/10 – Goed

Jane

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was fine, breakfast was not
2 nachten verbleven in oktober 2023
Reactie van Hotel Management op 13 dec 2023
Thank you for sharing your feedback. We're glad to hear that you found the property to be fine. However, we apologize if the breakfast did not meet your expectations. Your comments are valuable, and we will take them into consideration as we continually work to improve our offerings.If there are specific aspects of the breakfast that you believe we should address or if you have any other suggestions, please feel free to share. We appreciate your input and hope to have the opportunity to provide a more satisfying experience in the future.

10/10 – Uitstekend

robby

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Hotel Management op 13 dec 2023
Thank you for the enthusiastic feedback! We're thrilled to hear that your experience was awesome. If there's anything specific you loved about your stay or any suggestions for making your next visit even better, please feel free to let us know. We look forward to providing you with more awesome experiences in the future!

10/10 – Uitstekend

Belinda

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Hotel Management op 13 dec 2023
Thank you for the enthusiastic feedback! We're thrilled to hear that your experience was awesome. If there's anything specific you loved about your stay or any suggestions for making your next visit even better, please feel free to let us know. We look forward to providing you with more awesome experiences in the future!

10/10 – Uitstekend

Jesse

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome!
1 nacht verbleven in oktober 2023
Reactie van Hotel Management op 13 dec 2023
Thank you for the enthusiastic feedback! We're thrilled to hear that your experience was awesome. If there's anything specific you loved about your stay or any suggestions for making your next visit even better, please feel free to let us know. We look forward to providing you with more awesome experiences in the future!

8/10 – Goed

Karen

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

10/10 – Uitstekend

Donald E.

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
A nice place to stay and priced very reasonably.
1 nacht verbleven in september 2023

8/10 – Goed

Paul

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Everything was smooth from check in to check out. The only complaint I have is that even though checkout time was 12 noon the housekeeping staff was on my floor (the 4th) making noise at 0845am.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Curvey

Positief: Netheid, comfort kamer
Newer, clean hotel close to everything
Great, newer hotel close to everything! Enjoyed the amenities. Clean, mostly comfortable stay (I prefer a firmer mattress). Competitively priced. Would stay again if I plan to visit in the future.
1 nacht verbleven in september 2023
Reactie van Hotel Management op 13 dec 2023
Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed your stay at our newer hotel, appreciated the amenities, and found it clean and competitively priced. We take note of your preference for a firmer mattress, and we appreciate your feedback.If there's anything specific you loved about your stay or any suggestions for making your next visit even better, please feel free to let us know. We look forward to welcoming you back if your plans bring you to the area in the future.

10/10 – Uitstekend

Joe

Positief: Netheid, comfort kamer
Beautiful very clean hotel. Staff very friendly. Bed was not very comfortable.
3 nachten verbleven in september 2023

4/10 – Matig

Julie, Hot Springs

Negatief: Voorzieningen
I have stayed there three times now and the other two times were wonderful, friendly staff, clean room, nice pool area, great!! This last time, the room air conditioner would not shut off, the room stayed 64 degrees, asked for them to look at it as well as refill empty shampoo and body wash bottles, as I did not bring any with me because they provided them on the last two stays. I aslo have a local address, and was not told at any time that their policy is to NOT book a reservation with a local address, I can understand this if it is posted or noted somewhere, but the front desk person, Stephanie, proceeded to catch me as I was going out the door the morning after the first night and tell me in a very condescending way that I would not be allowed to book there again and if I tried, the reservation would be cancelled. I asked her when this policy was put in place and why I was not told one of the other two stays. They do not know the situation as to why someone who may have a local address is booking a room, spousal abuse, damage to home, personal time needed after taking care of elderly family daily during the week and when there is another family member to assist, the customer may have just wanted a nice place to relax and reboot. Very disappointed in a facility I have highly recommended in the past.
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Comfortable room & a small kitchen made for a nice stay
Reactie van FD op 22 aug 2023
Thank you for staying at the TownePlace Suites Hot Springs and we hope you choose to create more memories here whenever your travels bring you back to Hot Springs.Sincerely,TownePlace Suites by Marriott in Hot Springs, AR

10/10 – Uitstekend

John

Reisde met familie
Positief: Voorzieningen
Nice place, nice people
1 nacht verbleven in augustus 2023
Reactie van FD op 22 aug 2023
Thank you for staying at the TownePlace Suites Hot Springs and we hope you choose to create more memories here whenever your travels bring you back to Hot Springs.Sincerely,TownePlace Suites by Marriott in Hot Springs, AR

10/10 – Uitstekend

Richard

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
So far so good. Nice rooms and everything is very clean.
1 nacht verbleven in juli 2023
Reactie van FD op 22 aug 2023
Thank you for staying at the TownePlace Suites Hot Springs and we hope you choose to create more memories here whenever your travels bring you back to Hot Springs.Sincerely,TownePlace Suites by Marriott in Hot Springs, AR

10/10 – Uitstekend

bryan

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in juli 2023
Reactie van FD op 22 aug 2023
Thank you for staying at the TownePlace Suites Hot Springs and we hope you choose to create more memories here whenever your travels bring you back to Hot Springs.Sincerely,TownePlace Suites by Marriott in Hot Springs, AR

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Negatief: Comfort kamer
Not as great as it looks in the pics
Upon arrival there is no covered unloading zone, it's a very awkward pull in situation, loitering people are hanging out front because the firepit it as the entrance, which is very off putting, hotel smells funky, room is outdated, bed is not comfortable, no rim on the shower, so water leaked out of the bathroom all over room floors, barely any hot water, breakfast was disgusting and tasted like a salt cube. Will NEVER stay in a towne place again!!
6 nachten verbleven in juli 2023
Reactie van fd op 22 aug 2023
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team. Sincerely,TownePlace Suites by Marriott in Hot Springs, AR