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Beoordelingen van Pousada Forte da Horta - Historic Hotel

4 out of 5
Pousada Forte da Horta - Historic Hotel
Rua Vasco Da Gama, Horta

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 33 van 67 beoordelingen" "
Gastenscore: 8 - Goed. 25 van 67 beoordelingen" "
Gastenscore: 6 - Redelijk. 6 van 67 beoordelingen" "
Gastenscore: 4 - Matig. 2 van 67 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 1 van 67 beoordelingen" "

9,2/10

Netheid

8,8/10

Personeel en service

8,2/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Elisabeth

Positief: Netheid
Negatief: Personeel en service
1 nacht verbleven in mei 2023
Reactie van Pousada Forte Horta op 24 mei 2023
Dear Mrs. Elisabeth, we would like to thank you for sharing your feedback. We trully appologise for not being able to provide a better stay in Pousada Forte da Horta.Best regards,Sérgio Dias

10/10 – Uitstekend

Philip

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortabel verblijf in mooi kader
Geweldige locatie - oud fort in de jachthaven van het levendige horta met een fantastisch zicht op het eiland Pico. Kleine, maar geriefelijke kamers, mooi zwembad en prima restaurants (ontbijt en diner). Over het algemeen gedienstig personeel. Zeker een aanrader.
5 nachten verbleven in augustus 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
De ligging en het karakter van het pand was uitzonderlijk. Ontbijt was top.
4 nachten verbleven in juni 2019

10/10 – Uitstekend

Gloria

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was right in the middle of town.
1 nacht verbleven in april 2024
Reactie van Pousada Forte Horta op 27 apr 2024
Dear Mrs. Gloria, We were delighted to hear that your recent stay at Pousada Forte Horta was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pousada Forte Horta for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, The Team at Pousada Forte Horta

6/10 – Redelijk

Kim

4 nachten verbleven in juli 2023
Reactie van Pousada Forte Horta op 13 jul 2023
Dear Kim,thank you so much for your evaluation. We apologize for not being able to provide you a better experience. Best wishes,

10/10 – Uitstekend

Marie-Andrée

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Emplacement parfait tout près de la marina ou mon conjoint est arrivé d'un transatlantique! Personnel accueillant! Seul bémol, puisqu'il faut en donner un: changer le bain qui était un peu égratigner. Je recommande cet établissement!
5 nachten verbleven in juli 2022
Reactie van Pousada Horta op 30 aug 2022
Merci Beaucoup por votre evaluation

10/10 – Uitstekend

frank

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in augustus 2022

8/10 – Goed

Kenneth

Reisde met familie
Positief: Personeel en service
Needs modernizing. Great location and views
3 nachten verbleven in augustus 2022
Reactie van Pousada Horta op 30 aug 2022
Thanks for your evaluation

8/10 – Goed

Luis

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to the beach and restaurants
2 nachten verbleven in juli 2022
Reactie van Pousada Horta op 5 aug 2022
Dear Mr. Luis, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests. We thank you for your stay, and we look forward to welcoming you again soon at Pousada Forte da Horta. Kind regards, The Team at Pousada Forte da Horta

10/10 – Uitstekend

zdravka, chicago

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is a converted nicely Preserved Old historic building/fort, centrally located, on the main tourist street, and on the water next to the marina. Beautiful direct views of Mount Pico on Pico island. Excellent staff. Nice swimming pool. Rooms with nice balconies.
2 nachten verbleven in juni 2022
Reactie van Pousada Horta op 27 jun 2022
Dear Zdravka, On behalf of our entire team at Pousada Forte da Horta, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Forte da Horta. Best regards, The Team at Pousada Forte da Horta

10/10 – Uitstekend

William

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
cool historic setting
Central location, and cool historic setting
2 nachten verbleven in september 2021
Reactie van Pousada Horta op 12 okt 2021
Thank you very much for your feedback

10/10 – Uitstekend

Geverifieerde reiziger

2 nachten verbleven in maart 2020

8/10 – Goed

Daniel

Reisde met familie
Positief: Netheid, personeel en service
Great value!
Great, historic location and they do a great job of preserving that vibe! However, comfort could be greatly (and inexpensively) enhanced with minimal upgrades to modernize these rooms with 21st century amenities, such as dedicated smart charge stations. Nevertheless, the staff was professional, and extremely helpful and informative. We will definitely be returning!
2 nachten verbleven in november 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in november 2019

10/10 – Uitstekend

Silva

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2019

10/10 – Uitstekend

Marie-Josee

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay in Horta
Great location Very nice historical place We felt very safe during the hurricane and the personal were available to give us information
3 nachten verbleven in oktober 2019

8/10 – Goed

Zany, New York

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent location in town. Friendly staff and a nice buffet breakfast. Dinner we had was average.
4 nachten verbleven in augustus 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Staff were very nice and informative. Not a lot of amenities, like a gym
4 nachten verbleven in juli 2019

10/10 – Uitstekend

Abraham

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Magnificent ...great service
4 nachten verbleven in juli 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing location, views and staff. Walking distance to everywhere in town.
4 nachten verbleven in mei 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service
6 nachten verbleven in november 2018
Reactie van Ricardo Gomes op 12 dec 2018
Thank you for your kind rating. Best regards.

10/10 – Uitstekend

Arnoldo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Enhancing/Charming castle
Charming and enchanting castle in the heart of the city.
5 nachten verbleven in oktober 2018
Reactie van Ricardo Gomes op 13 nov 2018
Dear Arnoldo, We are so happy to know that you had a great time with us and thank you for your kind review. Best regards.

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very good hotel in first rate location
Very enjoyable stay. Hotel setting is stunning - in terms of the view over the marina and Pico island - and the way it is built out of the old fort is very impressive. Service very good and friendly. Rear room was a little tired but certainly at off season price was excellent value for money. Restaurant was very good and a little more varied menu than most of the restraunts in town. Only criticism of breakfast is they need to buy a new toaster - I popped in two slices which I think will brown by the time of my next visit ;)
10 nachten verbleven in oktober 2018
Reactie van Ricardo Gomes op 13 nov 2018
Dear Richard, Thank you for your visit and kind words regarding our Pousada. Hope to see you again soon.

8/10 – Goed

Peter Holmboe

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Godt hotel med god beliggenhed
Godt hotel, centralt beliggende i Horta. Hyggeligt hotel med god reception, der var meget serviceminded. Desværre kunne restuaranten ikke følge med, hverken til morgen eller aften. Da der kom lidt flere gæster end forventet. Da overnatningsprisen ikke var billigere uden for sæsonen, kunne man forvente mere af hotellets restaurant. Sørg for ved morgenmåltid at være der tæt ved åbningstid. Så er det fint og appetitligt. Hotellet har en fin udendørs pool og hotellet ligger fint ud til vandet med udsigt til naboøen og vulkanen Pico
4 nachten verbleven in september 2018
Reactie van Ricardo Gomes op 13 nov 2018
Dear Peter, Thank you for your candid feedback regarding your recent stay with us. We will be taking all your suggestions into consideration. Best Regards.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2018
Reactie van Riacrdo Gomes op 13 sep 2018
Thank you for your kind review. Best regards.

4/10 – Matig

Mark

Historic building, bad service.
We stayed for 3 nights. Nice location, historic building. Bathroom need update, door to the patio should be replaced ASAP..The hotel service is very much below 4 star. Come back after 3 pm from the tour around island to the room not be cleaned. Ask front desk to talk to the management and wait, and wait. Breakfast is not good. Price very much above quality. Will not recommend.
3 nachten verbleven in augustus 2018
Reactie van Ricardo Gomes op 13 sep 2018
Dear Mark, I am extremely disappointed to know that we fell short on our goal to create a memorable stay for you and sincerely apologize for the inconveniences you experienced. I regret that our service wasn't our usual excellent standard that guests have come to expect and deserve but I believe this was an unfortunate oversight which will be promptly addressed with all our staff members in our continuous commitment to consistently deliver quality service. We would like to thank you nevertheless for sharing your experience and giving us your feedback. I truly hope that maybe one day you will decide to give us another chance to make up for this experience. Best regards.

10/10 – Uitstekend

lynn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The BEST!
What a wonderful place! Beautifully restored 16th century fort right on the harbor. Every amenity, AC, big balconies with gorgeous views, perfect central location in town, fabulous pool and the best staff- especially Riccardo at the front desk who gave great help and recommendations.
3 nachten verbleven in augustus 2018
Reactie van Ricardo Gomes op 13 sep 2018
Hey Lynn, Thank you for painting such a fantastic image of our Hotel. We do our best to create a memorable experience for our guests and I am very glad to hear that we succeeded in your case. I hope that we will have the opportunity of welcoming you back to Pousada Forte da Horta, whenever your travels bring you back to the Azores. Sincerely.

10/10 – Uitstekend

Jeannine, Georgia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We had a wonderful time during the festival “Semano do Mar” this hotel is within walking distance of all the activity. The view of the island of Pico in the morning is amazingly close from the beautiful balcony in the superior room. One suggestion is if you need more room in the shower ask, the shower we had was as big as a space capsule. That certainly didn’t stop us from enjoying everything else. We will be back.
10 nachten verbleven in augustus 2018
Reactie van Ricardo Gomes op 13 sep 2018
Dear Jeannine, Thank you for your kind review and feedback. We are very happy to know you had a great time with us. Hope you will visit us soon. Best regards.

8/10 – Goed

John, California

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Faial
Very good location close to the main part of town and easy walk to the beach.
2 nachten verbleven in juli 2018
Reactie van Ricard Gomes op 12 mrt 2019
Hi John, Great to know you enjoyed your stay with us. Best regards.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bien situé
2 nachten verbleven in juni 2018
Reactie van Ricardo Gomes op 12 jul 2018
Dear Guest, Thank you for your kind words :) Best regards

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Unique hotel, very comfortable, nice rooms. Staff was excellent. Breakfast was good. Would stay here again.
3 nachten verbleven in mei 2018
Reactie van Ricardo Gomes op 12 jul 2018
Dear Guest, I was delighted to read your kind remarks regarding our hotel, the comfort of your room, the quality of our food in our outlets as well as the detail oriented service you received from our staff. Thank you for taking the time to post your praising words. Looking forward to your return! Kind regards,

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, comfort kamer
1 nacht verbleven in mei 2018
Reactie van Gomes op 30 mei 2018
Dear Guest, Thank you for your kind rating. Best regards, Ricardo Gomes.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location
Great location close to port Friendly welcome from staff Rooms a little small but unsurprising given location Lovely small balcony looking straight over pool and to sea
1 nacht verbleven in april 2018
Reactie van Gomes op 14 mei 2018
Dear Guest, Thank you very much for your kind comments regarding our Pousada and our staff. We are glad to know you enjoyed your stay with us. Hope you will visit us again. Best Regards, Ricardo Gomes.

10/10 – Uitstekend

Antonio

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel que nos embala no espirito do Faial
Hotel muito bem integrado em monumento histórico que nos transporta para o seculo 16. Situado no coração da Horta, tem uma vista soberba para a marina para o mar e para a Ilha do Pico tornando a estadia idílica. Os quartos tem uma decoração sóbria e uma varanda onde podemos relaxar e tomar belos banhos de sol embalados pelo espirito da Horta. A cama de casal extra size é superconfortável. O pequeno almoço é bom, sem excessos e podemos ser servidos á mesa. Os funcionários mostraram-se muito prestáveis e fizemos um early check in sem problemas e no quarto á chegada tínhamos uma pequena atenção que faz a diferença. Recomendo vivamente esta pousada.
1 nacht verbleven in maart 2018
Reactie van Gomes op 11 apr 2018
Estimado Antonio, Muito obrigado por ter escolhido a Pousada Forte da Horta, na sua recente visita ao Faial. Em nome de toda a equipa agradecemos o facto de ter partilhado a sua experiencia e comentários. É sem duvida muito gratificante saber que estamos a fazer um bom trabalho e que devemos continuar no sentido de proporcionar aos nossos hospedes estadias agradáveis. Na esperança de voltar a receber a vossa visita. Os nossos melhores cumprimentos, Ricardo Gomes

6/10 – Redelijk

gilles, paris

Positief: Netheid
Negatief: Personeel en service
Bien placé mais désuet et froid
Hôtel très bien placé, assez confortable mais vieillot. Ambiance froide. Chambre assez petite. Petit déjeuner minimaliste avec personnel absent pour compléter ce qui manque. Malheureusement peu d'alternative sur Horta
3 nachten verbleven in augustus 2017

10/10 – Uitstekend

Frode

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2017

10/10 – Uitstekend

GEORGIOS

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful historic hotel
Beautiful historic hotel right in the centre of town. Excellent staff

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location as close to marina and to center. Loved the balcony as it was partially enclosed so kept out the winds. Also would be great in summer against hot sun. Staff were very pleasant and helpful.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
beautiful 16 century pousada
we had a wonderful stay at the pousada It had a beautiful view of Pico it was very pleasant to be in the balcony and have a beautiful view

10/10 – Uitstekend

Theo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

10/10 – Uitstekend

jan, Stockholm

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lyxigt men ändå prisvärt
En lyxig upplevelse till ett mycket lågt pris (lågsäsong). Fin frukost med regionala matvaror av hög kvalité. Personlig och professionell service. Utmärkt läge, vid Horta och vid stranden. Rum med utsikt över Pico och småbåtshamnen. Hotell i ett gammalt historiskt fort, med varsamt renoverad interiör.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

2/10 – Ontzettend slecht

Kathryn J.

Negatief: Personeel en service
Worst experience in Horta!
This is the second time my husband and I have been to Horta and we actually only stayed in this hotel for one night as our normal hotel (Do Canal) was booked for that night we needed which was in the middle of our week long stay. While we were out and about, we had a Maid steal 300€ right out of my husbands backpack. We know for sure it was one of the cleaning ladies because we know exactlu where we put the envelope as we planned to pay for our captian (his mate and families) dinner that evening. When we came back to the room to look for the envelope that was in my husbands backpack, it was gone. We talked to the management and to be honest it was very poorly handled and they basically told us there was nothing they could do. I will never trust this hotel, their staff or maids ever again and will make sure I let all og my friends and family who will come to Horta, to not stay here.

8/10 – Goed

andrena

Positief: Netheid, personeel en service en comfort kamer
Superschöne Tauchferien mit Freunden
Zusammen mit zwei Freunden habe ich 9 Tage Tauchferien auf der Insel Faial verbracht. Die Lage des Hotels könnte dafür nicht besser sein, man ist in 2 Minuten im Hafen wo sich die Tauchbasis befindet. Wir wurden im Hotel sehr freundlich bedient, die Angestellten an der Reception waren jederzeit sehr hilfsbereit. Ich war das erste Mal in der Situation, dass ich ein Einzelzimmer gebucht habe und war sehr positiv überrascht. Ich bekam eines der schönsten Zimmer mit zwei Einzelbetten, Balkon und herrlichem Blick auf das Meer und die Nachbarinsel. Das Frühstücksbuffet hat unsere Wünsche bestens erfüllt. Sehr positiv zu erwähnen ist, dass man mir ein verloren geglaubtes Ausrüstungsteil von meiner Tauchausrüstung nach Hause geschickt hat. Ich kann dieses Hotel wärmstens weiterempfehlen!

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, comfort kamer
BUT....Could be so much better
Lovely location, but mgmt seems to think that is enough. Reception staff were excellent however the restaurant and bar staff were laid back to the point of invisibility! Rooms rather compact, and really should not advertise space for an extra bed, cos there isn't.
Reactie van Ricardo Gomes op 11 aug 2015
Dear Guest, Firstly we would like to thank you for taking the time on posting your comment. We are glad you enjoyed our location and the service offered by our reception staff. We do however apologize for not being able to totally meet up with your expectations regarding the room size and the bar service. We will be looking into these situations to better meet up to our guests needs. Hoping that on your next visit to Horta you will choose to stay with us again. Besta Regards, Ricardo Gomes

10/10 – Uitstekend

t, California, USA

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel, great character and excellent location
A very nice hotel in a very convenient location, close to the marina and the center of Horta. The staff were very courteous, friendly, and helpful. The hotel has preserved the historic character of the ancient fort while offering the modern amenities today's travelers expect. I found the people of Horta and Faial to be warm and hospitable and other travelers I spoke with felt the same way.
Reactie van Ricardo Gomes op 9 aug 2015
Dear Guest, Thank you very much for taking the time to post your kind comments regarding our Pousada. We are glad to know you enjoyed various aspects about our Pousada, especially our location and the historic aspects of our 16th century fort. We are very pleased to know that our team was very courteous, friendly and helpful during your stay with us. We hope you will visit us soon. Best regards, Ricardo Gomes.

10/10 – Uitstekend

Joao, Montreal

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Vacances de reve
Excelente
Reactie van Guest Service Manager op 10 okt 2015
Dear Guest, Thank you very much for your great review about our Pousada. Hope to be able to welcome you back to Pousada Forte da Horta - Historic Hotel in the near future. Best Regards, Ricardo Gomes.

8/10 – Goed

João

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Reactie van Guest Service Manager op 25 jul 2015
Estimado Cliente, Agradecemos muito a sua avaliação. Atenciosamente, Ricardo Gomes.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great view
Super Lage, schönes Gebäude, toller Blick suf Hafen und pico. Sehr ruhig und gepflegt.
Reactie van Ricardo Gomes op 9 aug 2015
Dear Guest, Thank you very much for your review and your kind words regarding our Pousada. Hope you visit us soon. Best regards, Ricardo Gomes.

8/10 – Goed

Bo, København

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Godt hotel, centralt beliggende
Vi havde en enkelt overnatning på dette hotel, tæt på Hortas havn og bycentrum. Indretningen inde i det gamle fort er fin, hyggelig og moderne. Vi boede på et lille behageligt og rent værelse, dog uden udsigt til vandet, selv om hotellet langt fra var fyldt op. Men ved morgenmaden kunne vi kigge ud på vandet og over på naboøen.
Reactie van Guest Service Manager op 25 jul 2015
Kære gæst, Tak for dine motiverende kommentarer. Ricardo Gomes.