Our stay was exactly what we needed, we definitely intend to return. Location is right where you want to be to enjoy the city. Support is always ready to help and attentive.
Property was exactly as described. Walking distance to zoo & 5 min walk to beach. Hotel itself was a little older but room had everything we needed. Free parking was a plus, Wifi worked great & great view of the ocean & Diamond head from balcony. Only con was pool not very kid friendly. Security was very rude & kicked us out for my 7 year old jumping in & splashing. Somehow I missed the sign prohibiting jumping. Was rudely asked to leave. But other than that I would stay again if I didnât plan on using pool.
We booked our family vacation at koko resorts by the pictures and the condo details. We should have known better since the price was a lower than other condos but pictures are deceiving. The only good thing about this condo is the location and free parking other than that the condo can use an upgrade. To start off Waikiki Banyan is going through renovations. One of the elevators doesnât work so you can count on waiting for a long time to get an elevator. The sauna and restrooms in the pool area are closed due to the renovations. The jacuzzi jets are broken as well. The condo refrigerator was not working at the beginning's but lucky my husband was able to get it running during our stay. Also the sliding door is broken and does not lock. The condo description needs to be updated. I was told that early check in and check out is available. They say to call the day you arrive to ask for an early check in. We called and were told they would call us back if condo was ready before 4pm. I am diabetic and need my insulin refrigerated by the time we checked in my ice back was nearly done. So if you are diabetic I would consider staying somewhere else. Late check out again was told to call the day before check out and was told no. We also stayed 8 nights and ran out of toilet paper. We were told house keeping dropped off more and they never did. Their customer service is awful.