We booked a non smoking room 7-8 months before our trip. Upon check in they confirmed we booked a non smoking room, but when we got up to the room we were hit instantly by cigarette fumes. We called the reception and were told they were full so couldn’t do anything about it. We only stayed for 2 nights and were out for most of the day, when we were at the room we had to run the air purifier and air con and spray room freshener but even then the smell was still strong as it cigarettes will cling to walls and carpet. I’m asthmatic so this was a problem, but couldn’t waste the money I already spent on the room. Given that I booked this 7-8 months in advance of the trip, it was frustrating that this error was made on their part.
Otherwise the location was good, very close to Hiroshima station and had both a 7/11 and Family Mart downstairs.