Vacances de Highland Springs

Cleanliness was a major issue, and the overall condition of the hotel did not feel fresh or inviting. On top of that, it was extremely noisy. Throughout our stay, we could hear people in nearby rooms being very loud for long periods. It sounded like groups were gathering in rooms to socialize and watch games, and there was a strong smell of smoke in the hallways and surrounding areas, which made the experience even more unpleasant. Overall, it was not a relaxing stay, and it did not meet the standard I expect from a hotel. Management needs to do a much better job with cleanliness, maintenance, and enforcing quiet hours so guests can enjoy a comfortable stay. Unfortunately, I would not stay here again.

J’ai vraiment adoré cette hôtel, très bien situé, propre et le déjeuner était excellent. Je le recommande.

⭐⭐⭐⭐⭐ We had a wonderful stay at this resort! The staff was incredibly friendly, welcoming, knowledgeable, and always willing to help with anything we needed. From check-in to check-out, everyone made us feel like valued guests. Our accommodations were clean, spacious, and very comfortable. The property itself was well maintained, with multiple pools and playgrounds that were spotless and provided plenty of options for both relaxation and family fun. The only downsides to our stay were being invited to what was described as a 90-minute presentation that ended up lasting about 2½ hours, and having an issue with our room door on the second day. The battery in the door lock needed to be replaced, which left us locked out of our room for about 45 minutes while it was being fixed. Despite those inconveniences, the overall experience was excellent. The beautiful property, outstanding staff, and great amenities far outweighed the negatives. We would definitely stay here again and recommend this resort to others looking for a relaxing, family friendly and enjoyable vacation.