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Beoordelingen van The Swan at Hay Hotel

4 out of 5
The Swan at Hay Hotel
Church Street, Hay-on-Wye, Hereford, Wales

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 138 van 255 beoordelingen" "
Gastenscore: 8 - Goed. 70 van 255 beoordelingen" "
Gastenscore: 6 - Redelijk. 29 van 255 beoordelingen" "
Gastenscore: 4 - Matig. 16 van 255 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 255 beoordelingen" "

8,6/10

Netheid

8,8/10

Personeel en service

8,6/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Karin

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful grounds. Staff was very friendly and helpful. Excellent location. Adequate rooms.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Peter

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely building and garden. Excellent food and very pleasant and helpful staff. Great place to stay in a delightful little town.
1 nacht verbleven in mei 2024

8/10 – Goed

Natalie

Positief: Netheid
1 nacht verbleven in februari 2024
Reactie van Vanessa op 7 mrt 2024
Many thanks for your 4/5 review.Kind regards,Vanessa Pearson,Front of House & Events Manager.

10/10 – Uitstekend

Joanne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Vanessa op 7 mrt 2024
Many thanks for your 5/5 review.Kind regards,Vanessa Pearson,Front of House & Events Manager.

10/10 – Uitstekend

Philip

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van Vanessa op 7 mrt 2024
Many thanks for your 10/10 review.Kind regards,Vanessa Pearson,Front of House & Events Manager.

8/10 – Goed

IAN

Positief: Netheid, personeel en service en comfort kamer
pleasent stay
1 nacht verbleven in februari 2024
Reactie van Vanessa op 7 mrt 2024
Many thanks for your 8/10 review.Kind regards,Vanessa Pearson,Front of House & Events Manager.

10/10 – Uitstekend

Peter

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stay in Hay
Really enjoyed our stay, staff friendly and helpful. Hotel full of character
2 nachten verbleven in januari 2024
Reactie van Vanessa op 7 mrt 2024
Many thanks for your 10/10 review.I am delighted that you enjoyed your stay with us.Kind regards,Vanessa Pearson,Front of House & Events Manager.

10/10 – Uitstekend

Joyce

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love the spacious room. If you have heavy luggage, do note that you have to lug it up a flight of stairs.
1 nacht verbleven in oktober 2023
Reactie van Vanessa op 27 okt 2023
Thank you for your 5/5 review and I so pleased you enjoyed your stay with us. Due to us being a Georgian listed building we sadly are not permitted to install a lift so most bedrooms are accessed by our staircase. All team members are always happy to assist our guests with any luggage to their rooms.I do hope we have the opportunity of welcoming you back to The Swan in the future.Kindest regards,Vanessa Pearson,Front of House & Events Manager.

10/10 – Uitstekend

Theresa

1 nacht verbleven in september 2023
Reactie van Vanessa op 4 dec 2023
Thank you for taking the time to post a review of your recent stay with us.Kindest regards,Vanessa Pearson,Front of House & Events Manager.

6/10 – Redelijk

John

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Nice greeting when we arrived,our room was alright comfortable but slightly shabby.Clean though.we had a cream tea in the afternoon which really wasn’t very good at all,the scone turned to dust after I cut into it,making it almost impossible to spread anything on it. We had a good nights sleep the bed was comfortable The breakfast was disappointing,couldn’t finish my sausage Throughout our stay there was a strange smell in the building.
1 nacht verbleven in oktober 2023
Reactie van Vanessa op 28 okt 2023
Many thanks for posting a review of your recent stay with us. Naturally I am disappointed that it appears that not all aspects of your stay were to your satisfaction and for this I apologise.I do hope we have the opportunity of welcoming you back in the future.Kindest regards,Vanessa Pearson,Front of House & Events Manager.

10/10 – Uitstekend

TIM

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Vanessa op 27 okt 2023
Thank you for your 5/5 review, which is very much appreciated.Kindest regards,Vanessa Pearson,Front of House & Events Manager

10/10 – Uitstekend

jasdeep

Positief: Netheid, personeel en service en comfort kamer
4 nachten verbleven in augustus 2023
Reactie van Vanessa op 27 okt 2023
Thank you for your 10/10 review and I am so pleased that you enjoyed all aspects of your stay with us.Kindest regards,Vanessa Pearson,Front of House & Events Manager.

10/10 – Uitstekend

Jayne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Vanessa op 27 okt 2023
Thank you for your 10/10 review.Much appreciated.Kind regards,Vanessa Pearson,Front of House & Events Manager

10/10 – Uitstekend

Ramanathan

1 nacht verbleven in september 2023
Reactie van Vanessa op 27 sep 2023
Thank you for your 10/10 review.Kindest regards,Vanessa Pearson,Front of House & Events Manager.

8/10 – Goed

Chris

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The wifi in the outside rooms was very poor. The bed was very comfortable, there was adequate storage for clothes etc.
1 nacht verbleven in augustus 2023
Reactie van Vanessa op 1 sep 2023
Thank you for taking the time to post a review. My apologies that you experienced poor WiFi in our Coach House rooms as this is not the norm.I hope we have the opportunity of welcoming you back to The Swan in the future.Kindest regards,Vanessa Pearson,Front of House & Events Manager.

10/10 – Uitstekend

Anita

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Vanessa op 2 aug 2023
Thank you for your 10/10 review.I hope we have the opportunity of welcoming you to The Swan in the future.Kindest regards,Vanessa Pearson,Front of House & Events Manager.

10/10 – Uitstekend

Jody

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023
Reactie van Vanessa op 19 jul 2023
Thank you for your 5/5 review, I am so pleased that you enjoyed your stay with us.Kindest regards,Vanessa Pearson,Front of House & Events Manager.

10/10 – Uitstekend

H Chase

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The Swan is a great place to stay, conveniently located near the center of town with easy access to a laundry, an ATM, a Post Office, restaurants and shopping. The staff are friendly and helpful. Breakfast, lunch and dinner are served and the pub offers light options between meals. Top ratings.
5 nachten verbleven in juli 2023
Reactie van Vanessa op 19 jul 2023
Thank you so much for your 5/5 review and I am delighted that you enjoyed all aspects of your stay with us, and found the team to be friendly and helpful.We all hope to welcome you again in the future.Kindest regards,Vanessa Pearson,Front of House & Events Manager.

10/10 – Uitstekend

Ann

2 nachten verbleven in juli 2023
Reactie van Vanessa op 13 jul 2023
Thank you for your 10/10 review.I do hope we have the opportunity of welcoming you back to The Swan in the future.Kindest regards,Vanessa Pearson,Front of House & Events Manager.

10/10 – Uitstekend

Ruth

1 nacht verbleven in juni 2023
Reactie van Vanessa op 19 jul 2023
Thank you for your 5/5 review.I do hope we have the opportunity of welcoming you back to The Swan in the future.Kindest regards,Vanessa Pearson,Front of House & Events Manager.

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2023
Reactie van Vanessa op 28 jun 2023
Thank you for your 5/5 review.I hope we have the opportunity of welcoming you back to The Swan.Kindest regards,Vanessa Pearson,Front of House & Events Manager.

8/10 – Goed

jean guy

Reisde met partner
Positief: Netheid, personeel en service
It was a lovely hotel. Maybe the restaurant could have had better service as it was slow. The floor of our room was noisy and uneven. But it was nicely located and the staff catered to my every whim. 😊
4 nachten verbleven in juni 2023
Reactie van Vanessa op 28 jun 2023
Many thanks for your review. I am pleased that you enjoyed your stay, but do apologise if you found the service in the restaurant a little slow. Being a Georgian building we do sadly have the odd creaky, uneven floor in the building.I hope to welcome you again in the future.Kindest regards,Vanessa Pearson,Front of House & Events Manager.

10/10 – Uitstekend

Steven

1 nacht verbleven in juni 2023
Reactie van Vanessa op 28 jun 2023
Thank you for your 5/5 review.I do hope we have the opportunity to welcome you back to The Swan in the future.Kindest regards,Vanessa Pearson,Front of House & Events Manager.

10/10 – Uitstekend

Mary

1 nacht verbleven in mei 2023
Reactie van Vanessa op 5 jun 2023
Thank you for your 10/10 review.Kindest regards,Vanessa Pearson,Front of House & Events Manager.

8/10 – Goed

Ana

Positief: Netheid, comfort kamer
1 nacht verbleven in april 2023
Reactie van Vanessa op 13 mei 2023
Thank you for taking the time to post your review.Kindest regards,Vanessa Pearson,Front of House Manager.

10/10 – Uitstekend

Bob

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2023
Reactie van Vanessa op 5 jun 2023
Thank you for your 5/5 review.Kindest regards,Vanessa Pearson,Front of House & Events Manager.

10/10 – Uitstekend

Nigel

Positief: Netheid, personeel en service
Excellent location. Would stay there again. Highly recommend.
4 nachten verbleven in april 2023
Reactie van Vanessa op 13 mei 2023
Many thanks for your review, and I am delighted that you enjoyed your stay with us and I look forward to welcoming you back to The Swan in the future.Kindest regards,Vanessa Pearson,Front of House Manager.

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in april 2023
Reactie van Vanessa op 15 apr 2023
Thank you for your 10/10 review, which is very much appreciated.I do hope we have the opppotunity of welcoming you back to The Swan in the future.Kindest regards,Vanessa Pearson,Front of House & Events Manager.

6/10 – Redelijk

Neil

1 nacht verbleven in maart 2023
Reactie van Vanessa op 21 apr 2023
Thank you for your review, I do hope we have the opportunity of welcoming you to The Swan in the future.Kindest regards,Vanessa Pearson,Front of House & Events Manager.

10/10 – Uitstekend

Lynn

1 nacht verbleven in maart 2023
Reactie van Vanessa op 19 mrt 2023
Thank you for your 10/10 review.Kindest regards,Vanessa Pearson,Front of House & Events Manager.

10/10 – Uitstekend

Paula

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful room
Lovely clean comfortable room, beautifully decorated! Would point out that not all of the deluxe rooms have separate shower and bath as described on Hotels.com though. (shame as that was our reason for choosing a deluxe room!) Parking onsite and we were able to check in early. Comfortable bars and dining room. Unfortunately our dinner booking was not recorded and we were told the kitchen was closing when we went down, this made us feel uncomfortable and rushed with our meal. Food and service were excellent though. Very good breakfast - good choices on the menu although limited continental options - no croissants that day. We had a lovely stay and would have stayed longer if we could!
1 nacht verbleven in januari 2023
Reactie van Vanessa op 27 feb 2023
Thank you for posting your recent review, and I am so pleased that you enjoyed your stay with us.I do hope we have the opportunity of welcoming you back to The Swan in the future.Kindest regards,Vanessa Pearson,Front of House & Events Manager.

8/10 – Goed

Teemu

Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in januari 2023
Reactie van Vanessa op 16 jan 2023
Thank you for your review, and I hope we have the opportunity of welcoming you back to The Swan in the future.Kindest regards,Vanessa Pearson,Front of House & Events Manager.

6/10 – Redelijk

Janice

Reisde met familie
1 nacht verbleven in december 2022
Reactie van Vanessa op 5 jan 2023
Thank you for your review.Kindest regards,Vanessa Pearson,Front of House & Events Manager.

10/10 – Uitstekend

Kim

2 nachten verbleven in december 2022
Reactie van Vanessa op 27 dec 2022
Thank you for your 10/10 review.I do hope we have the opportunity of welcoming you back to The Swan in the future.Kindest regards,Vanessa Pearson,Front of House & Events Manager.

10/10 – Uitstekend

Jen

1 nacht verbleven in december 2022
Reactie van Vanessa op 19 dec 2022
Thank you for you 10/10 review.I hope we have the opportunity of welcoming you back to The Swan in the future.Kindest regards,Vanessa Pearson,Front of House & Events Manager.

10/10 – Uitstekend

Martin

8/10 – Goed

Julie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very pleasant hotel close to town.
Lovely dining room and garden. Dinner was very good with excellent service. Breakfast was a little disappointing but would still go back there.
1 nacht verbleven in oktober 2022
Reactie van Vanessa op 24 okt 2022
Many thanks for your review of your recent stay with us. I am pleased that you enjoyed most aspects of this, but naturally disappointed that breakfast was not to your taste.I do hope to have the opportunity of welcoming you back to The Swan in the future.Kindest regards,Vanessa Pearson,Front of House & Events Manager.

10/10 – Uitstekend

Daniel

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2022
Reactie van Vanessa op 16 okt 2022
Thank you for you 10/10 review, which is very much appreciated.Kindest regards,Vanessa Pearson,Front of House & Events Manager.

8/10 – Goed

Jonathan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was comfortable and warm. Enough space to relax. Good shower but the bath was a little uncomfortable - too big! Very helpful staff. The TV system is not linked to the internet so can't get netflix, firestick, on demand or catch up.
3 nachten verbleven in september 2022
Reactie van Vanessa op 16 okt 2022
Many thanks for reviewing, and I am pleased that you enjoyed most aspects of your stay with us.I do hope we have the opportunity of welcoming you back to The Swan in the future.Kindest regards,Vanessa Pearson,Front of House & Events Manager.

10/10 – Uitstekend

Stephen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable, good food and staff very nice.
5 nachten verbleven in september 2022
Reactie van Vanessa op 29 sep 2022
Thank you for your kind review, great to learn that you enjoyed your stay.Kindest regards,Vanessa Pearson,Front of House & Events Manager.

8/10 – Goed

Nafis, Winchester

1 nacht verbleven in september 2022

10/10 – Uitstekend

Susan

1 nacht verbleven in september 2022
Reactie van Vanessa op 29 sep 2022
Thank you for your review.Kindest regards,Vanessa Pearson,Front of House & Events Manager.

10/10 – Uitstekend

Dennis

1 nacht verbleven in september 2022
Reactie van Vanessa op 29 sep 2022
Thank you for your review.Kindest regards,Vanessa Pearson,Front of House & Events Manager.

10/10 – Uitstekend

Harry

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The bed linens were very nice and the mattress was comfortable. Some road noise. A wonderful place to stay.
1 nacht verbleven in september 2022
Reactie van Vanessa op 29 sep 2022
Thank you for your kind review. I am delighted that you enjoyed your stay with us, and we hope to have the opportunity of welcoming you back to The Swan in the future.Kindest regards,Vanessa Pearson,Front of House & Events Manager.

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2022
Reactie van Vanessa op 29 sep 2022
Thank you for your review.Kindest regards,Vanessa Pearson,Front of House & Events Manager.

8/10 – Goed

Holly

1 nacht verbleven in augustus 2022
Reactie van Vanessa op 29 sep 2022
Thank you for your review.Kindest regards,Vanessa Pearson,Front of House & Events Manager.

8/10 – Goed

K

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent staff
Very nice hotel, staff were really helpful and could not do enough for us. Excellent breakfast with fresh berries and very good choice of cooked options.
2 nachten verbleven in augustus 2022
Reactie van Vanessa op 29 sep 2022
Thank you for your great review, and I am so pleased that you found the team friendly and helpful.I do hope we have the opportunity of welcoming you back to The Swan in the future.Kindest regards,Vanessa Pearson,Front of House & Events Manager.

8/10 – Goed

KATE

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in juli 2022

10/10 – Uitstekend

Jane

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The Swan is a wonderful place outstandingly beautiful like stepping back in time original windows wood work etc absolutely delightful
1 nacht verbleven in augustus 2022
Reactie van Vanessa op 29 sep 2022
Thank you so much for your review, and I am delighted that you enjoyed your stay with us.Kindest regards,Vanessa Pearson,Front of House & Events Manager.

8/10 – Goed

Alan

Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in juli 2022
Reactie van Vanessa op 29 jul 2022
Thank you for your review, and I hope we have the opportunity of welcoming you back to The Swan in the future. Kindest regards, Vanessa Pearson, Front of House & Events Manager.