Grand kamer | Woonruimte | Flatscreentelevisie

Beoordelingen van Black Rock Mountain Resort

4 out of 5
Black Rock Mountain Resort
909 Peace Tree Trail, Heber City, UT

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 424 van 545 beoordelingen" "
Gastenscore: 8 - Goed. 63 van 545 beoordelingen" "
Gastenscore: 6 - Redelijk. 31 van 545 beoordelingen" "
Gastenscore: 4 - Matig. 12 van 545 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 15 van 545 beoordelingen" "

9,8/10

Netheid

9,4/10

Personeel en service

9,4/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Natalie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful property well-maintained. Staff very friendly at check in. Would definitely stay here again.
1 nacht verbleven in april 2024
Reactie van General Manager op 25 apr 2024
Natalie, thank you for your glowing review of Black Rock Mountain Resort! We're delighted to hear that you found our property beautiful and well-maintained. It's fantastic to know that our staff provided friendly service during your check-in process. We're thrilled that you had such a positive experience, and we can't wait to welcome you back for another wonderful stay in the future!

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
We love this hotel! It’s so nice love the steam room, sauna, hot tub, and pool. The restaurant is really great too. Very comfortable rooms with lots of space.
2 nachten verbleven in april 2024
Reactie van General Manager op 16 apr 2024
Thank you, Michael, for your wonderful review and for choosing to stay with us at Black Rock Mountain Resort. We're delighted to hear that you love our resort and appreciate the amenities such as the steam room, sauna, hot tub, and pool. It's fantastic to know that you enjoyed dining at our restaurant and found our rooms comfortable with ample space. We look forward to welcoming you back for another exceptional stay.

10/10 – Uitstekend

Douglas E.

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel. It was very clean and the staff is amazing. Can’t say enough about how accommodating and helpful they all are. My only complaint is the beds are really soft and I’m use to sleeping on a firm bed but I would still stay again and recommend
4 nachten verbleven in april 2024
Reactie van General Manager op 11 apr 2024
Douglas, We're elated to hear that you enjoyed your stay at our resort! Our dedicated team takes pride in maintaining impeccable cleanliness and providing exceptional service. While we understand your preference for firmer beds, we're delighted that you would still choose to stay with us again. Your recommendation means the world to us, and we look forward to welcoming you back for another memorable experience amidst the Wasatch.

10/10 – Uitstekend

Giselle

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
beautiful location and amenities
3 nachten verbleven in februari 2024
Reactie van General Manager op 11 apr 2024
Giselle, Thank you for your glowing review! Our resort is indeed nestled in a picturesque location, surrounded by nature's beauty and offering top-notch amenities to enhance your stay. We're thrilled that you found our setting and facilities to your liking, and we hope to have the pleasure of hosting you again soon for another enchanting retreat in the heart of the mountains.

10/10 – Uitstekend

Lauren

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a nice place to stay!
5 nachten verbleven in april 2024
Reactie van General Manager op 11 apr 2024
Lauren, Thank you for your kind words! We're delighted that you found our resort to be a pleasant place to stay. Our team strives to create a warm and inviting atmosphere for all our guests to enjoy. Whether you're here for relaxation or adventure, we're dedicated to ensuring your comfort and satisfaction throughout your visit. We hope to see you again soon for another delightful getaway in the mountains.

6/10 – Redelijk

Brouck

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Black Rock Mountain is basic at best. Layout of room was nice. But room wasn’t clean and beds were falling apart. Squeaking with every little movement. There is major construction/addition being worked on currently. No one ever came to make beds or pick up towels during our stay.
2 nachten verbleven in maart 2024
Reactie van General Manager op 11 apr 2024
Brouck, We appreciate you taking the time to share your thoughts with us. We regret to hear that your experience didn't fully meet your expectations. Providing a clean and comfortable environment is fundamental to our commitment to excellence. Your feedback serves as a valuable reminder of the areas where we can improve, and we're already taking steps to address the concerns you've raised. We hope to have the chance to welcome you back for a more satisfying stay in the future.

10/10 – Uitstekend

Adrian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van General Manager op 11 apr 2024
Adrian, We're grateful for your stellar rating! It's our mission to provide every guest with a remarkable experience, and we're delighted to have met your expectations. We can't wait to welcome you back for more unforgettable adventures in the Wasatch wilderness.

10/10 – Uitstekend

Li

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very quite and very clean and very new with beautiful view, only need 13 minutes drive to ski area
5 nachten verbleven in maart 2024
Reactie van General Manager op 11 apr 2024
Li, Thank you for taking the time to share your feedback with us. We're delighted that you enjoyed your stay and found our resort to be a tranquil and pristine retreat with captivating views. Providing a serene and immaculate environment for our guests is a top priority, and we're thrilled that you experienced just that. We're also pleased to hear that our location's proximity to the ski area added convenience to your stay. Your glowing review is greatly appreciated, and we can't wait to welcome you back for another unforgettable escape amidst the beauty of the Wasatch.

10/10 – Uitstekend

Grant

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van General Manager op 11 apr 2024
Grant, Thank you for your outstanding ratings and kind words! We're honored to have been part of your vacation, and we can't wait to welcome you back for more adventures in the Wasatch.

10/10 – Uitstekend

Eman, Newton

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel, staff, rooms are great. It's 5 miles from Park City
1 nacht verbleven in maart 2024
Reactie van General Manager op 19 mrt 2024
Eman, We're delighted to hear that you enjoyed your stay at Black Rock Mountain Resort! Our dedicated staff takes pride in providing excellent service to our guests, and we're thrilled that you found our rooms to your liking. While we're located 5 miles from Park City, we believe our serene surroundings offer a peaceful retreat amidst the natural beauty of the area. Thank you for choosing to stay with us, and we hope to welcome you back for another memorable visit soon!

10/10 – Uitstekend

andrea

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van General Manager op 18 mrt 2024
Andrea, Thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!

8/10 – Goed

Frederic

8 nachten verbleven in februari 2024
Reactie van General Manager op 11 apr 2024
Frederic, Thank you for sharing your experience with us. We're pleased to hear that you had an enjoyable stay overall. Your feedback guides our efforts to better cater to the needs of our esteemed guests, and we eagerly anticipate the chance to exceed your expectations during your next visit to our resort.

10/10 – Uitstekend

Victoria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Black Rock Management op 12 mrt 2024
Thank you Victoria for your review! it's heartening to know that we've met your expectations. If there's anything specific you loved about your experience or if you have any suggestions for improvement, please feel free to share. We always strive to enhance our offerings based on customer insights. Thank you for staying with us!

10/10 – Uitstekend

Niteen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Spacious rooms. Great service and staff. I wish they still had the arcade room that has been converted to a ski shop.
3 nachten verbleven in februari 2024
Reactie van General Manager op 8 mrt 2024
Niteen, Thank you for choosing Black Rock Mountain Resort and sharing your experience with us. We're delighted to hear that you enjoyed our spacious rooms and experienced great service from our dedicated staff. Your feedback regarding the arcade room conversion to a ski shop is duly noted, and we appreciate your input. We're constantly evolving to meet the needs and preferences of our guests, and we'll certainly take your suggestion into consideration for future improvements. We look forward to welcoming you back to experience more of our adventurous and elegant offerings in the heart of the Wasatch.

10/10 – Uitstekend

Jason

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2nd time. Will be back again
1 nacht verbleven in januari 2024
Reactie van General Manager op 8 mrt 2024
Jason, We're thrilled to hear that you've chosen to return to Black Rock Mountain Resort for a second time! It's wonderful to know that you enjoyed your previous stay with us and that you're planning to come back again. We strive to provide our guests with unforgettable experiences filled with adventure, elegance, and the true spirit of the Wasatch. We look forward to welcoming you back for another fantastic stay, and we can't wait to create more cherished memories together. Until then, safe travels, and we'll be here eagerly awaiting your return!

10/10 – Uitstekend

Brian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property with service to Park City
7 nachten verbleven in februari 2024
Reactie van Hotel Manager op 6 mrt 2024
Brian, We're thrilled to hear that you enjoyed your stay and appreciated our service to Park City. Our goal is to provide guests with exceptional experiences, from our well-appointed accommodations to our convenient transportation options. We strive to embody the true spirit of the Wasatch, offering a blend of adventure and elegance that ensures a memorable stay for all our guests. Thank you for choosing our resort, and we look forward to welcoming you back for more unforgettable moments amidst the beauty of the mountains.

10/10 – Uitstekend

Brian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Newer well kept property. Transportation to ski resorts is great
4 nachten verbleven in februari 2024
Reactie van General Manager op 6 mrt 2024
Brian, We're delighted to hear that you found our property to be well-kept and enjoyed our transportation services to the ski resorts. At our resort, we strive to maintain the highest standards of excellence in both our accommodations and guest services. Providing convenient transportation options is just one of the many ways we aim to enhance your overall experience with us. We appreciate your kind words and hope to continue exceeding your expectations during your future visits to our resort. Thank you for choosing to embrace the true spirit of the Wasatch with us.

2/10 – Ontzettend slecht

Craig

1 nacht verbleven in maart 2024
Reactie van General Manager op 22 mrt 2024
Craig, We value all feedback from our guests and strive to ensure each stay exceeds expectations. If you encountered any issues during your visit, please don't hesitate to reach out to our team directly so we can address them promptly and ensure your satisfaction. Your comfort and experience are our top priorities, and we're committed to providing exceptional service to all our guests.

6/10 – Redelijk

Robert Chad

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We contacted Black mountain a few times before arriving about the room and our wants. Several times we were told that they had our notes but have not assigned our room yet. After we arrived and were assigned our room we discussed at the time and were told that we would be moved on Saturday and that someone would be contacting us. I was texted and I was told the same think but nothing was done. No movement. We stayed last year and had a wonderful experience and this time could have been communicated differently to have the same experience that we had before. We have already booked our flight and car rental again for next year for our birthday week back in Park City and we are currently looking for a possible different staying arrangement for our stay. We will see. I hope that you understand my thoughts on our experience and look forward the response . Thanks
6 nachten verbleven in februari 2024

10/10 – Uitstekend

nancy

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was outstanding and simply Beautiful.
4 nachten verbleven in februari 2024
Reactie van Black Rock Management op 27 feb 2024
Thank you so much for your wonderful review! We are thrilled to hear that you found our property outstanding and beautiful. It's our goal to create a welcoming and aesthetically pleasing environment for our guests, and we're delighted that we could meet your expectations.

10/10 – Uitstekend

Jessica

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location near all Park City ski slopes (15min) Ski shuttle Heated pool and hot tub GREAT indoor lounge with air hockey, pool tables and ping pong!
5 nachten verbleven in februari 2024
Reactie van Black Rock Management op 12 mrt 2024
it's immensely rewarding to know that we met your expectations. If you ever have any suggestions or further feedback, please don't hesitate to reach out. We truly appreciate your support. Thank you once again for choosing us, and we look forward to serving you even better in the future!

10/10 – Uitstekend

Thomas

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a king room, double queen, and a pull out couch with 2 bathrooms and a kitchen . It was very spacious and fit 2 adults and 3 teens nicely. Appliances were all high end and we had brand new washer dryer. The pool and hot tub were great.
5 nachten verbleven in februari 2024
Reactie van Black Rock Management op 27 feb 2024
Thank you so much for taking the time to leave a glowing 5 out of 5 review! We're thrilled to hear that you enjoyed your stay, particularly appreciating the nice appliances and the pool and hot tub facilities. Providing a positive experience for our guests is our top priority, and it's fantastic to know that we succeeded in making your stay enjoyable.

6/10 – Redelijk

marvin

Positief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Black Rock Management op 27 feb 2024
Thank you for taking the time to provide feedback with a 3 out of 5 review. We appreciate your honesty and value your input as it helps us identify areas where we can improve. We'd love to learn more about your experience to better understand how we can enhance our services. If there are specific aspects that stood out to you, both positively and negatively, or if there are any suggestions you'd like to share, please feel free to let us know. Your feedback is important to us.

8/10 – Goed

Kent, Plano

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Our room was a beautiful one-bedroom apartment with full kitchen and living room with fireplace. We stayed for 5 days, ate at the restaurant, took the shuttle to downtown Park City and back. Overall, the accommodations are very nice, and the restaurant food is very good. My main feedback on room for improvement would be regarding service. Athough the waiter was friendly, he removed my husband's plate and brought us the bill while I was still finishing my food, and I'm not an unusually slow eater. It would have been better for him to wait until I was done, perhaps further training is needed. However, I would recommend this hotel.
4 nachten verbleven in januari 2024
Reactie van Black Rock Management op 22 feb 2024
We appreciate your review and how you enjoyed our rooms and accommodations here. I do apologize about restaurant concern and do appreciate you bringing this to our attention and will forward this to the proper restaurant management team.

8/10 – Goed

Gevorg

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2024
Reactie van Black Rock Management op 22 feb 2024
Thank you so much for taking the time to share your feedback with us! We truly appreciate your honest review and are thrilled to hear that you had a positive experience overall.

10/10 – Uitstekend

Deborah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice place - staff polite and friendly - shuttle people were great too
4 nachten verbleven in februari 2024
Reactie van Black Rock Management op 22 feb 2024
Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you found our shuttle service very nice and that our staff was polite during your visit. It's always rewarding to receive such kind words about our team and services. We take great pride in providing excellent customer service, and your feedback is a wonderful validation of our efforts.

8/10 – Goed

Abby

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely property. Walls are thin. Transportation downtown was reliable and friendly. Game room was huge bonus for teen kids. Had a great time and would return.
3 nachten verbleven in december 2023
Reactie van Black Rock Management op 22 feb 2024
Thank you for taking the time to share your feedback on your recent experience with us. We appreciate your honesty and are pleased to hear that overall, you had a positive experience. We want to acknowledge your mention of the thin walls, and we sincerely apologize for any inconvenience this may have caused during your stay. We understand that a peaceful environment is essential for our guests, and we take your feedback seriously. Rest assured, we will be looking into potential solutions to address the issue and improve the sound insulation in our rooms.

6/10 – Redelijk

Steven

Positief: Netheid, personeel en service
Resort was convenient to Deer Valley and Park City. Easy in and out. Room was basic but clean. It was next to a mechanical room and, at times, very noisy. Amenities were very good.
4 nachten verbleven in februari 2024
Reactie van Black Rock Management op 22 feb 2024
Thank you for your review! we deeply apologize about the mechanical room next to you and how disruptive this may have been. We hope you will give us another try in the future! Thank you again for staying with us!

2/10 – Ontzettend slecht

stephanie

Reisde met familie
Negatief: Voorzieningen
Booked a 2 bedroom suite, mountain facing. Asked for room on higher level but told not available although it was confirmed when I paid in advance. Room was facing construction and located below ground level and the restaurant had full view of our rooms. NO PRIVACY! We were awakened to maintenance shoveling snow and banging the shovel right outside our bedrooms. Room above us partied until after 1am and no carpeting so it sounded like elephants stomping. 3 calls to reception and we finally gave up. Sauna & steam rooms had foul odor and outdoor hot tub/pool lukewarm so didn’t use any of those amenities. Staff is nice enough but ineffectual. I would not stay here again.
2 nachten verbleven in februari 2024

8/10 – Goed

Jesse

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was great, shuttle service to slopes was convenient and timely. Heated pool and steam room was great. Large game room with televisions was a great option for the kids when not doing other things. My only feedback for opportunities would be that the location is a bit further than I imagined from Park City and the family above us was stomping when they walked. (Not something the hotel can control but I was surprised we could hear them.)
4 nachten verbleven in februari 2024
Reactie van Black Rock Management op 22 feb 2024
Thank you Jesse for staying with us! I am delighted to hear you enjoyed our shuttle service to the slopes and our amenities. We hope you are willing to give us another try in the future.

8/10 – Goed

Samson, Grand Prairie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The shower floor is very slippery and almost fell down and we have to put a towel to take shower after that.
4 nachten verbleven in februari 2024
Reactie van Black Rock Management op 13 feb 2024
Thank you for taking the time to share your feedback with us. We truly appreciate your review and are pleased to hear that your overall experience at our hotel was positive. We also appreciate your mention of the slippery shower, and we sincerely apologize for any inconvenience this may have caused. Your safety and comfort are of utmost importance to us. We will promptly address this issue with our housekeeping team and explore potential solutions to enhance the safety of our showers.

10/10 – Uitstekend

Jason

3 nachten verbleven in februari 2024
Reactie van General Manager op 22 mrt 2024
Jason, Thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!

8/10 – Goed

jacqueline

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
We were able to check in early which was great. Upon checking in we found that it seemed there was an employee or late guest who gained access to the clean room; took a nap on the bed, showered and used the linens. We told front desk and there was zero apology. Just a response of how weird that sounded to them. A quick, “We will have housekeeping get right on that,” was all we needed. Instead we stood there for 10 minutes while they called around and typed on the computer. Weird! Needless to say we had lunch while the room was freshened up. Our server was amazing and my pizza was delicious. The following day we had breakfast and our entire order was completely forgotten about. We were the ONLY guests in the restaurant so we weren’t sure how that happened. After 45 minutes of waiting we tracked down our server who was non existent. After excuses were made our food finally arrived. We did receive a free dessert for our inconveniences. The food was barely above average. I’m not sure if there is turnover service but our room wasn’t touched once. Would have been nice if they let us know the policy. The two bedroom condos were extremely comfortable. Beds were good and we enjoyed all the space the bathroom and closets had to offer. Transportation to town was easy. We downloaded an app to notify the driver of the three designated drop off areas we preferred. Wait times were around 15 minutes. Awesome service…don’t forget to tip your drivers. Overall this is a beautiful resort.
3 nachten verbleven in februari 2024

10/10 – Uitstekend

Stephen, Ormond Beach

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful
4 nachten verbleven in januari 2024
Reactie van Black Rock Management op 6 feb 2024
We are overjoyed to read your wonderful 5 out of 5 review! Thank you so much for taking the time to share your experience at our beautiful resort.

8/10 – Goed

Matt

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great big spaces and fantastic staff. My only hang up from a 5 star rating is no room service but the staff was nice enough to bring a meal up if they were not busy. And no alcohol was allowed outside the bar
3 nachten verbleven in januari 2024
Reactie van Black Rock Management op 3 feb 2024
Thank you for taking the time to share your feedback and for giving us a 4 out of 5 rating. We appreciate your input and are thrilled that you had a positive experience overall.

10/10 – Uitstekend

Lakasha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Black Rock Management op 26 jan 2024
Thank you for awarding us a perfect 5 out of 5 review! We are thrilled to hear that your experience met or exceeded your expectations.

10/10 – Uitstekend

Mia

4 nachten verbleven in januari 2024
Reactie van General Manager op 22 mrt 2024
Mia, Thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!

10/10 – Uitstekend

Amanda

Reisde met een groep, Reisde met huisdieren, Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location, excellent amenities, friendly and attentive staff. We rented the two bedroom condo. It was clean and spacious with a great view of the mountains. They have a heated pool and hot tub, perfect for after the slopes. They have a great bar and restaurant on site as well. Service was great at both. They offer a free shuttle to the mountains and downtown. It’s a short drive of ten minutes if you drive yourself. Highly recommend.
4 nachten verbleven in januari 2024
Reactie van Black Rock Management op 25 jan 2024
Thank you for your glowing review! We're grateful for your kind words about our services. It was a pleasure having you, and we look forward to your return.

10/10 – Uitstekend

Roberto Kerim

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything great
5 nachten verbleven in januari 2024
Reactie van Black Rock Management op 25 jan 2024
Thank you so much for taking the time to share your positive experience! We are delighted to hear that you had a fantastic stay.

10/10 – Uitstekend

Julie, Sonora

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Black Rock Management op 22 jan 2024
Thank you,Julie for your wonderful review. We hope to see you again soon.

10/10 – Uitstekend

Ali

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Customer service needs little improvement specially greeting and more smile . Rest all is excellent
5 nachten verbleven in januari 2024
Reactie van Black Rock Management op 25 jan 2024
We're truly sorry for the inconvenience you faced in resolving the issue. Your experience is not reflective of our commitment to service. We are investigating this matter and working on streamlining our resolution process. We appreciate your patience and hope to have the chance to restore your trust in the future.

10/10 – Uitstekend

Lindsey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Black Rock Managment op 11 feb 2024
Thank you so much for taking the time to leave such a amazing 5 out of 5 review! We are thrilled to hear that you had a positive experience at our resort. Your feedback is incredibly valuable to us. We hope to see you again soon!

10/10 – Uitstekend

Penny, Plain City

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved it here! It was very clean and the staff was very polite and helpful. I like the fact that they had transportation for us so we didn't have to drive and try to find parking.
2 nachten verbleven in januari 2024
Reactie van Black Rock Management op 18 jan 2024
Thank you Penny for your wonderful review. We are so glad to hear you enjoyed our shuttle services we offer. We hope to see you again in the future!

6/10 – Redelijk

MICHELLE

Reisde met een groep
Positief: Netheid
Negatief: Voorzieningen
After trying to write a review, I found that there are not enough characters available to explain all the problems we had. The staff is perfectly nice, but very new. Every service described online is not how it actually is at the resort. The website makes it look comfortable and elegant and it was anything but. As a travel professional, I was embarrassed to bring my friends there and will never be recommending it to my clients. They would struggle to be a 3-star hotel in my opinion, but definitely not worthy of being called a 4-star resort. You couldn't give me a free trip to go back.
3 nachten verbleven in januari 2024
Reactie van Black Rock Management op 25 jan 2024
"Dear Michelle,Thank you for sharing your feedback with us. We apologize if your expectations were not fully met. We take all guest comments seriously and will use your input to enhance our offerings. We appreciate your insights and hope to have the opportunity to exceed your expectations in the future.

10/10 – Uitstekend

Freddy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van Black Rock Management op 9 jan 2024
Thank you Freddy for your review! We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon!

2/10 – Ontzettend slecht

Rosario, MIAMI

4 nachten verbleven in december 2023
Reactie van Black Rock Management op 9 jan 2024
My deepest apologies to hear you did not enjoy your stay with us. We would love some more feedback so we can improve our service standards for the future.

10/10 – Uitstekend

Ken

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked that it was out of the way of evwruthing else. Its a bit of a drove to shopping areas, 12 minutes but not bad. I loved staying there. Not real expensive either.
1 nacht verbleven in januari 2024
Reactie van Black Rock Managment op 9 jan 2024
Thank you Ken for your review! We certainly do offer great pricing at a great location. We hope see you again soon!

6/10 – Redelijk

Michelle

4 nachten verbleven in december 2023
Reactie van Black Rock Management op 9 jan 2024
Thank you Michelle for your review. We are so sorry to hear you did not have a great stay. We want to make sure we provide the best service to our guest and hope you will give us another try in the future.

10/10 – Uitstekend

Auber, Greenwell Springs

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was very clean and beautiful. The staff was wonderful and very helpful. We loved the drinks at the bar and Overlook Restaurant in the hotel. We stayed in a Mountain View suite. The view was beautiful and the room was very spacious and clean. We used the fireplace everyday!
2 nachten verbleven in januari 2024
Reactie van Black Rock Management op 9 jan 2024
Thank you for your amazing review Auber. I am delighted to hear you enjoyed our location and restaurant. We look forward to see you again!

8/10 – Goed

Aaron

5 nachten verbleven in december 2023
Reactie van Black Rock Management op 9 jan 2024
Thank you Aaron for your review! We are delighted to hear your stay was good. I hope for you to join us again in the future.