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Beoordelingen van Holiday Inn Express Hotel & Suites Hazard, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Hazard, an IHG Hotel
192 Corporate Dr, Hazard, KY

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 116 van 283 beoordelingen" "
Gastenscore: 8 - Goed. 93 van 283 beoordelingen" "
Gastenscore: 6 - Redelijk. 32 van 283 beoordelingen" "
Gastenscore: 4 - Matig. 29 van 283 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 13 van 283 beoordelingen" "

8,4/10

Netheid

8,6/10

Personeel en service

7,8/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

John

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
They charged more than was agreed. Then I checked my credit card bill and was double charged at 178.99 twice for 1 nights stay. They said it was Expedia's fault !!!!!!!!!
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Jonathan

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Rachel

3 nachten verbleven in april 2024

8/10 – Goed

June

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Ryan, harrodsburg

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front desk agent was very nice. All other things were really nice as well. The room was very large, enough for a 3rd queen bed!
2 nachten verbleven in april 2024

8/10 – Goed

Shawn

Zakenreiziger
Positief: Personeel en service
Very nice and helpful people working there. Its been a couple of years since ive been to this hotel and it needs some maintenance.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Beatrice

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The girl who checked me in was efficient, and very kind. I appreciated her offering me water. I’m traveling for difficult reasons, and she made my day easier.
1 nacht verbleven in maart 2024

8/10 – Goed

Phyllis

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024

4/10 – Matig

Carol

1 nacht verbleven in januari 2024

4/10 – Matig

Storm

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, comfort kamer
Terrible Smell, horrible security
Rooms reeked of cigarette smoke. Door could be pulled open since it did not latch. Had to wedge a chair under handle and use top lock for safety. This was the second room after we had to switch from the smell in the first
1 nacht verbleven in januari 2024

8/10 – Goed

Inez

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024

8/10 – Goed

Kerry

1 nacht verbleven in januari 2024

4/10 – Matig

Bill

Positief: Netheid
Double charge
1 nacht verbleven in december 2023

4/10 – Matig

Jon

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
2 nachten verbleven in december 2023

4/10 – Matig

Valerie

Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Our reservation was missing when we went to check in. I was able to show reservation on my phone to clerk, so we got our room and our rate eventually. The bathtub faucet dripped and the bathroom fan quit after a couple minutes of use. Though reported these issues did not get fixed.
2 nachten verbleven in december 2023

4/10 – Matig

Sandra

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
The bed was uncomfortable but overall it was ok
1 nacht verbleven in december 2023

6/10 – Redelijk

Pamela

Zakenreiziger, Reisde met partner
The breakfast was amazing! The lady who handled the breakfast area was nice and very clean. The day staff was cool. We stayed 4 nights/ 3 days my hubby got food poisoning from a local restaurant. Our car broke down and in between all of this happening we never received housekeeping. And we had asked Night Shift for towel change out and toilet paper never received it. We ended up having to buy some. Just felt like Night Shift stayed on there phone or smoked the entire shift
2 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Ritchie

Negatief: Netheid
1 nacht verbleven in december 2023

6/10 – Redelijk

James

Reisde met familie en kleine kinderen
Positief: Voorzieningen
Very uncomfortable beds! The bathroom door had a large hole on the inside.
3 nachten verbleven in november 2023

8/10 – Goed

Edward

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023

10/10 – Uitstekend

Jeremy

1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

Pamela

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Place sucks.
Nasty, run down. No service. No call from manager. Roaches
2 nachten verbleven in november 2023

8/10 – Goed

Frances

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy to get to places
3 nachten verbleven in oktober 2023

4/10 – Matig

Summer

Reisde met familie
Positief: Netheid, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
When I checked in the room I booked was not a “real” room booked per the front staff. She was kind but could not accommodate my request for the room booked. She could not even change our rooms to a joined room because she didn’t know even if the hotel had joined rooms. Let me say that I am traveling with 4 family members and requested a suite to have us all together because I had my 84 year old, feeble grandfather with dementia with us. Expedia sold me this room as advertised with pictures of a suite having a 1 bedroom king bed and a second room with 2 queen beds and couch. I was put into two separate rooms and charged an extra $10 for having an extra person. I am trying to work with Expedia to correct the situation and false advertisement. This property is decent in the area. I am typically not a “Karen” but due to the situation of having my grandfather with me, it made the stay very difficult and unsafe. Please note that we tried to find other accommodations at the last minute after checking in but there were none available in the area. You may want to check with hotel first on rooms available and if they are “real” before booking with Expedia at this location.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Sam

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Christina

Positief: Netheid, personeel en service
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

RICHARD

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very helpful with taking care of our needs.
3 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

Donna

Reisde met familie
1 nacht verbleven in juli 2023

8/10 – Goed

Alan

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very clean an the hotel staff very friendly and free bottles of spring water was nice. Highly recommend
5 nachten verbleven in juli 2023

10/10 – Uitstekend

Pamela

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly staff. Room was clean.
1 nacht verbleven in juli 2023

2/10 – Ontzettend slecht

Amanda, New Lebanon

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I was given a standard queen instead of the queen suite i reserved and paid for so I didn't have enough beds for the number of people in my group. They offered a rollaway bed and then 40 mins of waiting told me they were all gone. When i asked for extra comforters to make a floor bed they said they were out. Family members in other rooms had zero towels in their rooms. The ice machine on the 4th floor didn't work so we had to get it from the front counter. Lastly, it smelled strongly of weed. No adjustments were made to my bill. Do not stay here if you can help it.
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Mark

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very good experience. Clean room and staf was great.
1 nacht verbleven in juli 2023

10/10 – Uitstekend

George

Reisde met familie
Positief: Netheid, personeel en service
Good enough
We reserved a Queen Suite because we had a fourth person and needed the extra bed. For some reason, we were moved to a Queen Standard and there were no Queen Suites left. This required an uncomfortable stay for one of our party on a brutally old rollaway mattress. Also, the toilet did not work reliably. The flush mechanism seemed jury-rigged and I had to fix it myself twice.
3 nachten verbleven in juni 2023

8/10 – Goed

Chris

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Decent hotel, needs some work
The hotel itself was fine. The room was clean and the bed was comfortable. However, my particular room had a bunch of broken tile in the floor of the bathroom floor (great for walking barefoot after a shower!) and the main light in bathroom did not work so it was very dark while using the shower or toilet. If these maintenance issues were resolved the room would have been fine. The hotel itself smelled like marijuana all through the elevator, down the hallways, and the smell even crept into my room. I’m not a prude, I don’t care if you smoke marijuana but the smell all through the place kind of sucks. I was worried the smell would get on my clothing before a business meeting the next day.
1 nacht verbleven in juni 2023

2/10 – Ontzettend slecht

Zach

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Arrived and was given a room key. Went to the 4th flood and the key did not work. Returned to get the room key programmed, then back to the 4th floor. Although the card worked this time, the door was locked on the interior and we could not access it. I then returned to main level and they switched us to a different room. We then were able to finally gain access to a room. The following day, the card did not work and it had to be reprogrammed. The afternoon receptionist was less than approachable. We stay in this area quite often, and this was by far the worst experience I’ve had.
2 nachten verbleven in mei 2023

2/10 – Ontzettend slecht

Staci

1 nacht verbleven in mei 2023

8/10 – Goed

David

Positief: Personeel en service, voorzieningen
Clean but starting to need some renovations especially flooring. The property was clean though and staff very friendly.
1 nacht verbleven in mei 2023

10/10 – Uitstekend

James, Murfreesboro

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were there for a funeral. It was easy to get to and it was clean and friendly and the breakfast was awesome
1 nacht verbleven in april 2023

6/10 – Redelijk

Hunter

Zakenreiziger
Positief: Personeel en service, voorzieningen
The breakfast was great! However, the room itself had some issues.. Half of my blinds were missing and there was a streetlight directly outside my window, so I had a constant light shining into my room throughout the night. The bathroom door didn't shut and the shower was not clean when I showed up.
1 nacht verbleven in maart 2023

10/10 – Uitstekend

Jean Luc

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All is ok
3 nachten verbleven in maart 2023

10/10 – Uitstekend

Robert

1 nacht verbleven in maart 2023

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s comfortable
1 nacht verbleven in maart 2023

8/10 – Goed

Kim

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Clean rooms. The pool was closed which was disappointing.
1 nacht verbleven in februari 2023

2/10 – Ontzettend slecht

scott

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pool was not operational. I did not get any warning. I had booked a suite and had my 5 children with me. Pool to be able to entertain them was of high importance. I did not stay at property Luckily I found a nearby hotel to accommodate.

6/10 – Redelijk

Rhnea, Burlington Ky

Reisde met familie
Positief: Netheid, personeel en service
Clean. Wallpaper peeling. Missing art in our room. Toilet over flowed into the floor preventing us from showering.
2 nachten verbleven in november 2022

8/10 – Goed

Randall, Kent

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2022

10/10 – Uitstekend

Douglas T

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was really clean and nice. The staff was super friendly and knowledgeable. Thank you for the great stay☺️
1 nacht verbleven in oktober 2022

8/10 – Goed

Kay

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean. Staff was super nice!
3 nachten verbleven in juli 2022

8/10 – Goed

Kristin, SCOTTSBURG

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy access to highways. Good breakfast.
1 nacht verbleven in juli 2022

10/10 – Uitstekend

Roy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was very clean. Our room was cleaned each dsy. The hotel staff were friendly and helpful. The breakfast was the best we've had at any hotel in a long time. This is an excellent place to stay.
3 nachten verbleven in juli 2022