Dear guest: We are really sorry of you experience. Please contact Reservation Department by email to let us know more information inrelation with your stay. Only with the information we can resolve the situation. booking@lofthabana.com

Dear Tugba and Joanne: Thanks for all your nice words. You are welcome back to Loft Habana in any time.

Dear Anonymous, We are very glad that you have pointed out that our accommodation seems really good for you. Our staff is doing their best for making you feel like home and we hope they succeed. With kind regards, Loft Habana Team

Dear Tine, Thank you for your qualification. We sincerely hope to get a "5" next time you come to our house. Kind regards, Loft Habana

Dear Diane: Thanks a lot for your comment. We are pleased to hear that our design was of your pleasant. We are happy that you was satisfied with our breakfast at the terrace. Dear guests in general, yes, as Diane explained, our building doesn´t have elevator. It is an old building built in XIX Century renovated. To compensate the nature of the building we have the service of porter who help you during the service of check in and check out. Thanks to consider us as well. Thanks again for your comment and for chose us for your stay in Havana. Be welcome again with us!!!!!

Hola Oscar!Nos alegra mucho que haya tenido una bonita experiencia, muchas gracias por su comentario. Esperamos tenerlo de vuelta con nosotros para hacer nuevamente su viaje inolvidable!

Dear Mark,We appreciate very much your positive feedback. Thanks for being so nice with our staff! We are very happy that you have a wonderful stay. We will continue working to satisfy our clients expectations. Best regards,

Dear Holly,Thank you very much for your positive feedback. We are very happy that you had a pleasant stay. We are very sorry that you could not have the information in time, in the hostel we have a catalog always available to customers. You already have a message from us with all the information you need. We hope you can repeat your visit!! It has been a pleasure to have you with us.

Dear Nikolaj,We are very pleased that you had a gret stay with us. We will continue working to satisfy our clients expectations. Thank you very much for your positive feedback, it help us to grow! We look forward to having you with us again! Best regards,

Dear Jacqueline!Thank you very much for your comment and kindness. We will continue working to improve our service, it gives us great satisfaction to be on the right track. We look forward to having you with us again!Our best wishes, and a warm embrace!

Hello Vinicius!We are very pleased that you had a nice stay, and that you liked our restaurant service, with one of the best views of Old Havana. About the shower, the ones we have are detachable head hand-held type, by design of the original plumbing in a building dating back to the 19th century, it was not broken, it is just not the rain shower head type, which of course is much more attractive at bath time. We are already working on the redesign of the bathroom to meet the needs of all our customers. It was a pleasure to have you with us! We hope you will come again!Best regards

Hello Constantin,We are very sorry that despite our constant exchanges with you at Loft Habana we were not able to reach your expectations. Our team will continue working on improving our service. We sincerely hope to have you back with us again and improve your experience. Warmest greetings from Havana!

Dear Mary Ann,Thank you for your positive feedback after your stay in our Hotel. We will continue working to exceed the expectations of our guests. We hope to have you back with us again!

Hello Thereze, thank you for your rating, it is gratifying for our team to have satisfied your expectations, we hope to have you in our hostel again with us, a warm greeting.

Dear Christina, thank you for your rating, it is an encouragement to make our work a better option every day for our customers, we hope to see you again with us.

Dear Marina, we are glad to have satisfied your wishes, thank you very much for your rating, we hope to have you in our boutique hostel in your next visits to Cuba.

Dear Rafael, we appreciate your evaluation of our work. Our team will take into account every detail to make perfect the stay of our customers at the hostel.

Thank you very much Radeshkumar for your rating and kind comments, it was a pleasure to have you with us at Loft Habana. We look forward to welcoming you again.Warmest regards from Cuba!!!

Thank you very much for your rating Richard, it was a pleasure to have you with us and we would be delighted to be your lodging choice for your next visit to the island.Warm regards from Cuba

Dear Roberta,Thank you very much for your positive rating. We will continue to work hard to please our customers!

Dear Sara, thank you very much for your lovely comments, as a small private hotel it is very important for us to have feedback from our clients, it helps us to keep growing!!! It will be a pleasure to welcome you again if you return to Cuba.A warm regards from the Loft Bahia team

Dear Shauna, thank you very much for your comment, we are happy you had a nice stay in Havana and especially in our boutique hotel. We hope to see you again on your next trip to Cuba.Warm regards

Dear Angi,Thank you very much for your rating, positive comments and suggestions about the aspects that demand our attention. We are grateful for this; it allows us to be focus on working on each one of them in order to improve as a team the service to our clients.We are taking more effective communication actions between customers and maids to provide a timely room cleaning service and assistance, as you could see, we take the cleanliness of our rooms very seriously. We will also review the different prices of our services to clients to ensure that the best offer always reaches them.Warm regards from Cuba

Dear Robert, we love your feedback on our work and are pleased to have met your expectations. We thank you for your kindness and will be happy to have you back with us at Loft Habana.

Dear Ian, we are pleased to receive your comments about our work and it commits us to work to overcome our shortcomings within the limitations imposed by the economic crisis in Cuba. We hope in the not too distant future to be able to improve on these difficulties. We look forward to having you back with us at Loft Habana very soon.

Dear Daniel, we appreciate your suggestions and they will be taken into account to improve our services. We are sorry for the inconvenience caused by the cash payment in our restaurant because in Cuba in most private restaurants there are no legal or technological ways for customers to make use of credit cards. In addition, our price range is between 4 usd and 15 usd. Rest assured that we will work to improve our services so we hope to have you with us on your next visit to the island, greetings.

Muchas gracias por su calificación y lindas palabras Laura, fue un placer para todo el equipo tenerlos con nostros en Loft Habana.

Thank you very much for your comment and rating Fabrice. It is a reality that the internet is quite unstable in Cuba but we will be working hard to improve our internet performance for future bookings. It was a pleasure to have you with us at Loft Habana and we would be delighted to have you back on your next visit to the island.Warm regards from Cuba

We really appreciate your kind comments and rating, we are very pleased to hear that you enjoyed your stay with us and our rooftop restaurant Bahía. We would be delighted to be your lodging choice for your next visit to the island.Warm regards from Cuba

Thank you very much for your rating, your compliments are an encouragement for the whole team to improve our daily work. It was a pleasure to have you with us and we would be delighted to be your lodging choice for your next visit to the island. Warm regards from Cuba

Thank you very much for your rating, it was a pleasure to have you with us and we would be delighted to be your lodging choice for your next visit to the island.Warm regards from Cuba

Thank you very much for your rating of our work. It is a stimulus to improve the services we provide. It was a pleasure to have you present at our facility. We look forward to having you with us on your next trip to Cuba. Best regards.

Thank you very much Olivier for your review, we are very happy that you had such a positive experience with us. If you come back to Cuba, do not hesitate to visit us or better yet, stay with us again, it will be a pleasure to welcome you back. Warm regards from Cuba.

Thank you very much for your rating, it was a pleasure to have you with us and we would be delighted to be your lodging choice for your next visit to the island.Warm regards from Cuba

Thank you very much for your review Vito, we will work hard to improve our performance in order to achieve better ratings. If you come back to Cuba, do not hesitate to visit us, it will be a pleasure to have you back.Best regards,

Thank you very much for your comment and for the reminder. Your feedback is very important to us. We are glad you had a nice experience at Loft Havana. We look forward to welcoming you if you visit Havana again.

Thank you very much for your comment, we are glad you had a nice experience, it is very important for us privates to receive feedback from our guests, it helps us to keep growing.It will be a pleasure to welcome you again if you return to Havana.Best regards

Thank you very much for your rating. It was a pleasure to host you at Loft, if you come back to Havana again do not hesitate to come by at least to say hello and have a mojito on our terrace overlooking the bay.

Muchas Gracias Horst, por su evaluación. Esperamos recibirle si regresa a La Habana nuevamente.Un saludo de todo el equipo.

Thank you very much for your rating Lilianna, it was a pleasure to have you with us at Loft Habana. We hope to be your choice for your next visit to Cuba!!!!

Hi!! GerdThank you very much for your comment and we are pleased that you had a nice stay, we hope to welcome you next time you come back to Havana.Greetings from the Loft Havana team

Dear Wing, thanks for your review! I really appreciate it. I am going to check with the staff about the towels because our practice is as you suggested. Im happy to hear you enjoy the location and you were satisfied about the staff. Warm regards!

Thanks for choosing us!!!It was a pleasure to please youLoft Habana Team

Dear Sylvie, we are so happy to read this review! Thanks for share your experience with us and our clients! We will keeping working like this!!! It was a leasure receive you!!! Warm regards!!!

Dear Carly thanks for your time and review!!! We will be glad to get your comments! I hope you have enjoyed your stay!!! Kind regards!!!

Dear Gilles, thank you for your review and your time! We really appreciate it!!! We are so glad you enjoyed your stay with us!!! Thank you!!!

Dear Andrzej, thanks for your comments and your time! Im sorry about the inconvenience on your arrival but finally your stay was on your requested category. We are developing measures to avoid this mistake. Kind regards!

Dear Joshua, we are so happy to know you enjoyed your stay at Loft Habana!!! We will keeping working hard!!! Warm regards!!!