Vacances de Hato Rey Central

3 minutes en auto des plages, 5 minutes du Rincon village, restaurant tout près sur la même rue

Bar bien approvisionné. Chambre propre. Personnel accueillant.

La chambre était impeccable et le personnel très courtois. L'hôtel est très bien situé (restaurants, port et aéroport). Je recommande sans hésitation !

I was disappointed with the communication during the check-in process. When I arrived, the staff member checking me in did not provide any information about the resort’s amenities, operating hours, or the layout of the property. I was not given a resort map or any explanation of what facilities were available or where they were located. Because of this, we had to ask other guests and random staff members throughout our stay just to figure out where things were and what amenities were available. Unfortunately, this meant we were not able to fully enjoy or take advantage of the resort during our stay. What was especially frustrating was that I only learned about many of the resort’s amenities and services on our final night, right before checking out. For a resort of this size and standard, I would have expected the check-in process to include basic information about the property, amenities, hours of operation, and available services. I hope the hotel considers improving the check-in experience and ensuring that guests receive this information upon arrival. Clear communication would have made our stay much more enjoyable and allowed us to make better use of everything the resort had to offer.