2/10 Horrible
Nadeem Akhtar
Voyage en famille
23 sept. 2025
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Our three-night stay at the REKA hasilberg Hotel in Switzerland was nothing short of a nightmare, marking the most appalling hotel experience my family and I have ever endured. From the moment we arrived, the staff—receptionists, bell boys, and room service alike—treated us with blatant rudeness and contempt. The receptionist greeted us with a sneer, setting a hostile tone that persisted throughout our stay. My wife, three children, and I were consistently belittled, looked down upon, and subjected to outright insults, including vile racist remarks that left us feeling humiliated and unsafe. The staff’s discriminatory behavior was not only unprofessional but deeply offensive, creating an environment where we felt unwelcome at every turn. To add insult to injury, they attempted to overcharge us for parking, a service explicitly included in our Expedia booking confirmation. When we challenged this fraudulent charge, the staff responded with aggressive threats and further insults, escalating an already intolerable situation. Basic requests, such as extra towels or assistance with luggage, were met with eye-rolls or flat-out refusal, showcasing a level of service that can only be described as pathetic. The rooms were barely passable, but the staff’s arrogance, prejudice, and incompetence overshadowed any chance of salvaging our stay. This hotel’s toxic culture and deplorable treatment of guests made our family vacation a distressing ordeal. I would rate this hotel negative stars
Nadeem Akhtar
Séjour de 3 nuits en septembre 2025