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Beoordelingen van Holiday Inn Hasbrouck Heights-Meadowlands, an IHG Hotel

3 out of 5
Holiday Inn Hasbrouck Heights-Meadowlands, an IHG Hotel
283 State Route 17, Hasbrouck Heights, NJ

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 506 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 238 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 105 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 62 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 90 van 1001 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

7,8/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Francheska

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent stay. I loved it so much I stayed an additional night
1 nacht verbleven in mei 2024
Reactie van GM op 10 mei 2024
Dear Francheska,Thank you for taking the time to share your experience and for championing our hotel! We are happy that we provided satisfying accommodations and appreciate your choosing to stay with us. We look forward to welcoming you back for another quality stay soon. Best, Jennifer Fland, GM

8/10 – Goed

Giulio

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice clean hotel, very friendly staff, reasonably quiet.
3 nachten verbleven in april 2024
Reactie van GM op 8 mei 2024
Dear Giulio, Thank you for sharing your review and recommendation. We're pleased to hear that our clean hotel, friendly staff, and quiet accommodations made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon. Best, Jennifer Fland, GM

10/10 – Uitstekend

Mike

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was nice
1 nacht verbleven in mei 2024
Reactie van GM op 8 mei 2024
Dear Mike, We strive to provide a pleasant stay, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Jennifer Fland, GM

6/10 – Redelijk

Michael

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Facility is very dated. Room interior was updated, but do not understand why the handicapped shower, with roll-in (no curb) sloped away from the shower. The floor of the main bath area got soaked and held water. Most annoying was looking for ice machine. Room was on first floor, and there were signs in the hall pointing to Ice Machine, until they stopped. Turns out machine is on second level, but no signage for that aspect. Had to go to front desk to find it out.
1 nacht verbleven in mei 2024
Reactie van GM op 6 mei 2024
Dear Michael, Thank you for your time in reviewing our hotel. We strive to provide a WOW experience, so I regret that your visit was just okay. I have taken note about the signage for ice. We appreciate your patronage and hope to impress you on a return visit. Sincerely, Jennifer Fland, GM

10/10 – Uitstekend

Vladan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent!
1 nacht verbleven in april 2024
Reactie van GM op 23 apr 2024
Dear Vladan, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Jennifer Fland, GM

2/10 – Ontzettend slecht

Jaime

Negatief: Netheid, staat van de accommodatie en faciliteiten
The hallway smelled like cannabis. The bathroom was not clean.
2 nachten verbleven in april 2024
Reactie van GM op 22 apr 2024
Dear Jaime, Our goals are to offer a clean, fresh, and comfortable hotel, so I sincerely regret we let you down in these areas. We are a smoke-free hotel and do our very best to obtain guest compliance. Thank you for your patronage and your time in sharing this feedback. We do review it as a team to foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that comfort is our top priority. Sincerely, Jennifer Fland, GM

2/10 – Ontzettend slecht

Robert

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The section of rooms we were in are older and out dated. You can hear other rooms activities, ie shower running, toilets flushing, people talking, along with outside noises and activities... One of the rooms i booked at 4:30am someone attempted to make entry with a hotel key that was issued by the front desk. They tried numerous times but couldnt because of security latch. Safety was definitely compromised.
1 nacht verbleven in april 2024
Reactie van Stephanie Kreyl - Front Office Manager op 12 apr 2024
Good Afternoon Robert,I am very sorry to hear about these issues during your recent stay with us. We take the safety of our guests and staff very seriously here, and I apologize that another guest attempted entry into your room. We will be sure to speak to the housekeeping staff as well as the front desk to ensure that this does not happen again.

10/10 – Uitstekend

Samiyah

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super clean and amazing staff! Thanks for the great hospitality!
2 nachten verbleven in april 2024
Reactie van GM op 11 apr 2024
Dear Samiyah, It's wonderful to hear that you enjoyed your stay with us and that you were satisfied with the cleanliness of our facilities and the friendliness of our staff. Thank you for recognizing all of our staff members in your review. Our team members take pride in their work and are passionate about providing the best possible experience to our guests. We truly appreciate your kind words and look forward to your next visit. Best, Jennifer Fland, GM

10/10 – Uitstekend

Victor

Great place to stay
2 nachten verbleven in april 2024
Reactie van GM op 11 apr 2024
Dear Victor, Thanks for sharing this glowing review of your experience with us. We appreciate the support and hope to host you again. Best, Jennifer Fland, GM

8/10 – Goed

Bryant

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Besides the paint coming off of the bathroom ceiling was a pretty good day. Staff is very friendly and helpful
2 nachten verbleven in april 2024
Reactie van GM op 7 apr 2024
Dear Bryant, We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I'm happy to learn you enjoyed our customer service, and I have noted your recommendations regarding the paint. Thank you for your time in reviewing our hotel. Sincerely, Jennifer Fland, GM

10/10 – Uitstekend

Shelley

1 nacht verbleven in maart 2024
Reactie van GM op 23 apr 2024
Dear Shelley, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Jennifer Fland, GM

2/10 – Ontzettend slecht

Rossana

Reisde met familie
Negatief: Voorzieningen
Room was so far away from exit
1 nacht verbleven in maart 2024
Reactie van GM op 29 mrt 2024
Dear Rossana, Thank you for choosing us. We apologize that your room's location did not meet your expectations. We appreciate your feedback and hope to have the opportunity to better serve you on a return visit. Sincerely, Jennifer Fland, GM

10/10 – Uitstekend

William

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great value
1 nacht verbleven in maart 2024
Reactie van GM op 29 mrt 2024
Dear William, Thank you for your patronage. We are so happy to know you enjoyed your stay and our overall value. Please visit again soon. Best, Jennifer Fland, GM

6/10 – Redelijk

Said

Positief: Personeel en service
Very noisy.
2 nachten verbleven in maart 2024
Reactie van GM op 28 mrt 2024
Dear Said, I'm truly sorry to hear that noise pollution disrupted your stay and made you feel uncomfortable. As our guest, your comfort and satisfaction are of utmost importance, and I regret that we fell short of your expectations. Your feedback is incredibly valuable to us as it helps us improve our services and provide a better experience for future guests. Thank you for taking the time to share your review with us. Sincerely, Jennifer Fland, GM

2/10 – Ontzettend slecht

Mary

5 nachten verbleven in maart 2024
Reactie van GM op 15 apr 2024
Dear Mary, Providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to serve you better on a return visit. Sincerely, Jennifer Fland, GM

10/10 – Uitstekend

Jocelyn

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My sister and I had an excellent experience at the Holiday Inn. The room was clean and comfortable. The staff was very pleasant. The hot breakfast buffet was an added perk that made our stay even better. The hotel was about 10 minutes away from the American Dream Mall which was very convenient. We'll definitely stay here again the next time we come!
2 nachten verbleven in maart 2024
Reactie van GM op 18 mrt 2024
Dear Jocelyn, We love hearing our guests say they will return to our Holiday Inn. Just that simple vote of confidence speaks volumes about their experience with us. Thank you for your compliments, and please revisit us soon. Best, Jennifer Fland, GM

10/10 – Uitstekend

Adrienne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Poliane

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The place is clean and comfortable.
2 nachten verbleven in maart 2024
Reactie van GM op 12 mrt 2024
Dear Poliane, We're thrilled to hear that you enjoyed your stay in our sparkling clean accommodations in Hasbrouck Heights! We'll make sure to pass on your kind words to our dedicated housekeeping team, who work tirelessly to maintain our high standards. Please know you're always welcome back anytime you return to the area! Best, Jennifer Fland, GM

10/10 – Uitstekend

Brian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient location. Clean room
1 nacht verbleven in maart 2024
Reactie van GM op 9 mrt 2024
Dear Brian, Thank you for sharing your review and recommendation. We're pleased to hear that our clean hotel and convenient location made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon. Best, Jennifer Fland, GM

10/10 – Uitstekend

Januarie Q

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was clean and staff was professionally.
1 nacht verbleven in maart 2024
Reactie van GM op 2 mrt 2024
Dear Januarie Q, Thank you for taking the time to write. I’m happy to hear that our service and cleanliness made for an enjoyable stay. A return visit is the best compliment! Best, Jennifer Fland, GM

8/10 – Goed

Sandra

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice atmosphere. To noisy at night.
1 nacht verbleven in februari 2024
Reactie van GM op 2 mrt 2024
Dear Sandra, We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable, but I'm sorry for any noise pollution. Your feedback, which highlights our successes and areas for improvement, helps us to achieve that goal. We look forward to your return trip. Best, Jennifer Fland, GM

10/10 – Uitstekend

Erika

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was great. Rooms were clean.
2 nachten verbleven in februari 2024
Reactie van GM op 2 mrt 2024
Dear Erika, What a great star rating! We are thrilled anytime a guest reports that nothing about their stay could have been better. We appreciate your business and the fact you took the time to share this. Please come again soon. Best, Jennifer Fland, GM

10/10 – Uitstekend

Lorena

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Quit
1 nacht verbleven in februari 2024
Reactie van GM op 1 mrt 2024
Dear Lorena, I am glad our Holiday Inn provided you with a five-star experience while visiting Hasbrouck Heights. Thank you for your business and for taking the time to share your review. We hope to see you again in the future. Best, Jennifer Fland, GM

10/10 – Uitstekend

Chris

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great customer service
1 nacht verbleven in februari 2024
Reactie van GM op 1 mrt 2024
Dear Chris, We strive to provide top-notch customer service, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Jennifer Fland, GM

10/10 – Uitstekend

john

1 nacht verbleven in februari 2024

8/10 – Goed

David, Old Orchard Beach

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really good location with easy access off route 17 putting you close to route 80 route 46 and route 4. The staff was excellent and everyone we encountered was pleasant. The only thing keeping them from five stars would be that the bathroom could use some more work. It is clean, but you can tell they’re just wiping stuff when they actually need to go ahead and clean stuff.
3 nachten verbleven in februari 2024
Reactie van GM op 26 feb 2024
Dear David, We're glad to hear from you and appreciate your review. I’m delighted you enjoyed our hotel, friendly service, and central location. My apologies regarding your bathroom's cleanliness; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Best, Jennifer Fland, GM

10/10 – Uitstekend

Paul

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to where I was doing business. Rooms are a bit dated but clean
5 nachten verbleven in februari 2024
Reactie van GM op 17 feb 2024
Dear Mark, We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I'm happy to learn you enjoyed your stay, and I have noted your recommendations regarding our decor. Thank you for taking the time to review our hotel. Best, Jennifer Fland, GM

10/10 – Uitstekend

James

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms are clean and spacious. Customer care was outstanding. Breakfast options (buffet) was delicious.
1 nacht verbleven in februari 2024
Reactie van GM op 17 feb 2024
Dear James, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Jennifer Fland, GM

8/10 – Goed

edward

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We’ll run
1 nacht verbleven in februari 2024
Reactie van GM op 22 feb 2024
Dear edward, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Jennifer Fland, GM

8/10 – Goed

Avon

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place
2 nachten verbleven in februari 2024
Reactie van GM op 12 feb 2024
Dear Avon, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Jennifer Fland GM

8/10 – Goed

Brett

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Ashley

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful man at the front desk
The gentleman at the front desk was wonderful. It’s been a really long time since I experienced decent customer service but this gentleman (I wish I caught his name) was so kind, helpful and really went above and beyond. When our key didn’t work for the room he not only got it fixed immediately but he walked me to the room to make sure it work and asked if room was up to our standards, even went as far as to offer to change us to a different room if it wasn’t (which wasn’t necessary as the room was perfectly fine for our needs). I would recommend this hotel to anyone staying in the area. On top of this the price was great.
1 nacht verbleven in februari 2024
Reactie van GM op 9 feb 2024
Dear Ashley, I know I am biased, but I feel we have the finest staff in the Meadowlands. Thank you for taking time out of your day to rate your experience and compliment a member of our team here. We enjoyed hosting you and hope to welcome you back soon. Best, Jennifer Fland, GM

8/10 – Goed

Vivian

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024

6/10 – Redelijk

andrea

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
La habitación era muy pequeña y diferente a la anterior
1 nacht verbleven in februari 2024
Reactie van GM op 4 feb 2024
Dear andrea, I’m sorry that our accommodations were not to your liking. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Jennifer Fland GM

10/10 – Uitstekend

Chris

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Moe op 3 feb 2024
Thank you for your time in sharing your kind review, and please visit us again.

10/10 – Uitstekend

karen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Moe op 3 feb 2024
Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area.

8/10 – Goed

Miguel Luis

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

10/10 – Uitstekend

hangsuk

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Tahj

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really love this hotel
1 nacht verbleven in januari 2024
Reactie van GM op 25 jan 2024
Dear Tahj, We loved hosting you and already look forward to your return! Thank you for taking the time to let the staff and other travelers know that the Holiday Inn Hasbrouck Heights-Meadowlands is a phenomenal option for a tremendous stay. We value your business and hope you come back sooner rather than later. Best, Jennifer Fland, GM

6/10 – Redelijk

Peggy

Reisde met een groep, Reisde met familie
Positief: Netheid, voorzieningen
Negatief: Personeel en service
The guy at the reception desk was not professional. Rude & made us wait for nothing. We travel often and never seen such bad service at a hotel reception desk.
1 nacht verbleven in december 2023
Reactie van GM op 24 jan 2024
Dear Peggy, I apologize for the unfriendly and unwelcoming behavior you experienced during your visit. It is unacceptable for any of our associates to treat our guests in such a manner. Thank you for taking the time to submit your review. We will address this matter with our team to ensure it doesn't happen again. Please consider visiting us again in the future. Sincerely, Jennifer Fland, GM

10/10 – Uitstekend

Goran

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Ryan

1 nacht verbleven in januari 2024
Reactie van GM op 24 jan 2024
Dear Ryan, Thank you for taking the time to review our hotel. We are delighted to see that you enjoyed your stay with us. We appreciate your business and hope to have the pleasure of welcoming you again. Best, Jennifer Fland, GM

10/10 – Uitstekend

Ian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Moe op 4 feb 2024
Thank you for rewarding us with a five-star review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel.

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The room was great. The breakfast service was AWESOME! The front desk crew was very helpful.
5 nachten verbleven in januari 2024
Reactie van GM op 18 jan 2024
Dear Anonymous, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Jennifer Fland, GM

10/10 – Uitstekend

Antoine

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
👍🌟🌟🌟🌟🌟
1 nacht verbleven in januari 2024
Reactie van GM op 18 jan 2024
Dear Antoine, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Jennifer Fland, GM

8/10 – Goed

Christopher John

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van GM op 15 jan 2024
Dear Christopher John, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Jennifer Fland, GM

10/10 – Uitstekend

Christian, Santo Domingo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Todo muy bien
5 nachten verbleven in december 2023
Reactie van GM op 9 jan 2024
Dear Christian, Your comfort is our top priority, so it’s wonderful to know your stay was pleasant. We appreciate your review and recommendation and look forward to your return. Sincerely, Jennifer Fland, GM

10/10 – Uitstekend

Ephrain

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van GM op 11 jan 2024
Dear Ephrain, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Jennifer Fland, GM

8/10 – Goed

Kim

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023