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Avis sur Days Inn by Wyndham Hardeeville/ I-95 State Line

2 out of 5
Days Inn by Wyndham Hardeeville/ I-95 State Line
16633 Whyte Hardee Blvd, I-95 & Rt 17 at Exit 5, Hardeeville, SC

Avis

5,8
Note des voyageurs de 10 (Excellent), d’après 119 avis sur 756." "
Note des voyageurs de 8 (Bien), d’après 150 avis sur 756." "
Note des voyageurs de 6 (Satisfaisant), d’après 156 avis sur 756." "
Note des voyageurs de 4 (Médiocre), d’après 139 avis sur 756." "
Note des voyageurs de 2 (Horrible), d’après 192 avis sur 756." "

5,6/10

Propreté

6,4/10

Personnel et service

6,0/10

Équipements

5,4/10

Infrastructures et conditions de l’hébergement

5,8/10

Écoresponsabilité

Avis

2/10 Horrible

Jean-Claude

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exécrable
Il avait des gens dans le stationnement qui soupait et qui ont fait la fête jusqu'a 2hrs du matin. J'ai demandé a la réception de changer de chambre, elle m'a donné celle de l'étage supérieur. Le bruit était moins fort mais aussi dérangeant. Etque dire des camions qui ont passer toute la nuit. Il avait des cheveux partout a terre et autres saletés. En plus le chauffage ou AC ne fonctionnait pas. Quant j'ai voulu utiliser le sèche cheveux, le feu a pris et déclencher l'alarme. Non je ne le recommande pas meme a prix moindre.
Séjour de 1 nuit en novembre 2021
Réponse de Manager le 13 juil. 2022
Hello Jean-Claude, We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. We hope to see you again in the future.

8/10 Bien

Adèle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2020

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bien situé ,beaucoup de stationnement,déjeuner ok,facile d,accès pour les voyageurs
Séjour de 1 nuit en mars 2019

8/10 Bien

michele

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2018

8/10 Bien

Renée

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A recommander
J’ai bien aimé cet endroit commodités adéquates, piscine chauffée, déjeuner avec option de choix, prix abordable
Séjour de 1 nuit en juillet 2018

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Confort de la chambre
Vieille chambre, assez propre. Ok pour une nuit de passage sur la 95 vers la Floride
Séjour de 1 nuit en décembre 2017

4/10 Médiocre

Sylvain, granby

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ok pour une nuit
Chambre plus chère sur le site Hotel.com que le prix annoncé sur la pancarte en avant de l'hotel. Très décevant, mais hotel près de l'autoroute. Ok pour une nuit.

8/10 Bien

Carmen, Repentigny

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Bon rapport qualité/prix
bon pour le prix, un peu bruyant, sur le bord de l'autoroute

6/10 Satisfaisant

Sylvain, Granby

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Parfait pour une nuit rapide sur la route
Très bon qualité prix, à côté de la I95Nord pour une nuit rapide sur notre chemin du retour de Disney. Très bruyant par contre car situé vraiment en face de l'autoroute et pas très insonorisé, on entendait tousser la dame d'à côté. Lit quand même confortable pour une nuit. Petit déjeuner : nous sommes arrivés à 8h15 et il n'y avait plus de pain, de café, ni même de lait, la poubelle débordait et la dame de l'accueil se trainait les pieds en ne remplissant pas le déjeuner même s'il y avait plein de gens et ne vidait pas la poubelle.

2/10 Horrible

Carlos

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I do not recommend paying $20 per night, the facilities are too old, neglected, the bathtub had mold. The bathroom has a broken wall behind the toilet, the mattress is super old, used, and sinks, the room door has holes at the bottom, the smell of a septic tank inside the room is terrible, the whole building is so old that the paint on the walls is more than 80 years old. The pool is not open to the public. Free accommodation is expensive.
Séjour de 2 nuits en mai 2024

2/10 Horrible

Craig

Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The girl at the front desk was extremely rude. She acted as though we were bothering her by checking in. Then on top of that I was charged for 3 nights stay after only staying 1 night.
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Management le 21 mai 2024
Dear Craig,I'm so sorry to hear that your stay at our hotel was bad. Unfortunately, hearing that our front desk staff was rude to you is disappointing. This is not the kind of service we aim to offer. I can imagine how annoying it must have been to not feel welcome while you were checking in. I'm also very sorry about the payment mistake that caused you to be charged for more nights than you actually stayed. This is not reflective of our usual standards, and we are actively addressing both issues internally to ensure they don't happen again. We appreciate your comments and would love the chance to make things right. Get in touch with us directly so we can talk about how to make things better for you and earn your trust again.

10/10 Excellent

Reginald

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Management le 6 mai 2024
Dear Reginald, We're thrilled to hear that you had such a fantastic experience at our property! Your perfect rating means the world to us. We're delighted that you enjoyed your stay, and we appreciate you sharing your feedback with us. We look forward to welcoming you back for another wonderful stay in the future!

2/10 Horrible

Todd

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Toilet didnt work the place is a mess. Cut my losses and found somewhere else to stay. Don't do it
Séjour de 1 nuit en avril 2024
Réponse de Manager le 7 mai 2024
Hello Todd, We're sorry to hear about your experience. We value all feedback to continually improve. If you have further details to share, please reach out to our management team for review and resolution.

8/10 Bien

Antoinette

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Even though it is right off the interstate it seemed quite. A bit old but the toom was clean. The price was perfect
Séjour de 1 nuit en mai 2024
Réponse de Manager le 4 mai 2024
Hello Antoinette,We are glad to hear that you found our hotel to be conveniently located and clean during your stay. Your feedback is valuable to us, and we appreciate you taking the time to share your thoughts. We hope you had a comfortable experience and enjoyed our competitive pricing.

2/10 Horrible

Yamunadavy

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Old dirty and very out dated
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 1 mai 2024
Greetings, We're truly disheartened to hear about your experience at our hotel. Your feedback is incredibly valuable to us, and we sincerely apologize for the state of your accommodations. We understand the importance of a clean and modern environment for our guests, and it's clear we fell short of meeting those standards during your stay. Rest assured, we are taking immediate steps to address the issues you've highlighted, including refurbishments and enhanced cleanliness protocols. We hope for the opportunity to regain your trust and provide you with the exceptional experience you deserve should you choose to stay with us again in the future. Thank you for bringing these concerns to our attention.

8/10 Bien

Don

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nothing unique, beds were fine, very dated and half the lamps didn't work.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 23 avr. 2024
Dear Don, We're happy you chose to share your stay experience with us! Your feedback is incredibly valuable as we strive to provide each guest with a memorable and comfortable stay. While we're glad to hear that you found the beds satisfactory, we're truly sorry to learn about the dated aspects of your room and the lamp situation. Rest assured, we're already on the case, revamping and refreshing to ensure that every corner of our hotel shines as brightly as our hospitality. We'd love to welcome you back soon for an experience that's not just good, but exceptional in every way!

8/10 Bien

Joel

Good
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 19 avr. 2024
Dear Joel, What a delight to receive your review! We appreciate you taking the time to share your experience with us. While we're thrilled to see you've rated us a solid 4 out of 5, we're eager to know how we can turn that good into great! If there's anything specific you'd like to share or any aspect of your stay that stood out positively or that you feel we could improve upon, we're all ears. Your feedback is invaluable to us in our quest to provide exceptional experiences to all our guests. We hope to have the pleasure of welcoming you back soon for an even more outstanding stay!

6/10 Satisfaisant

David

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Needs to be updated
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 17 avr. 2024
Dear David,We really value your feedback and care about what you have to say. We know how important it is to keep our guests' rooms modern and comfy, and we're sorry if your recent stay didn't live up to your hopes. You can be sure that we're constantly looking into ways to update and improve our property. We really value what you have to say, and we hope to have the chance to have you back in the future for a better stay. Thanks for letting us know about these problems.

6/10 Satisfaisant

Rena

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements
Hotel was a little dirty. Not as bad as previous reviews. The ceilings were well overdue for some help. I’d look into fixing that up. We spent the night and by that, I mean we slept from 12:30am until 7am and had their breakfast and headed back out. For a quick rest, it’s an ok spot. For a more than that type of stay, don’t stay here. Nothing fancy. But the place does smell. The beds do smell like mildew.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 16 avr. 2024
Dear Rena,I'm truly sorry to hear about your experience at our hotel. Your feedback is invaluable to us, and we apologize for any cleanliness issues you encountered. Rest assured, we're taking immediate steps to address the cleanliness concerns, particularly with the ceilings and any lingering odors. We understand the importance of a comfortable stay, and it's disheartening to hear that we fell short of your expectations. We strive to provide a pleasant and welcoming environment for all our guests, and we appreciate your patience and understanding as we work to improve. If you ever decide to give us another chance, we'd love the opportunity to make it right for you. Thank you for sharing your thoughts with us.

10/10 Excellent

Julio wilfredo

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Cool
Séjour de 5 nuits en avril 2024
Réponse de Guest Relations Management le 15 avr. 2024
Dear Julio, We're over the moon to hear you had a stellar stay with us! Thanks a million for taking the time to share your glowing review. It's fantastic to know you found everything cool during your time with us. We can't wait to welcome you back for another fantastic experience!

6/10 Satisfaisant

John

Basic Truck Stop Motel, nothing fancy, nothing to eat near by except fast food, gas station food
Séjour de 3 nuits en avril 2024
Réponse de Guest Relations Management le 9 avr. 2024
Dear John, Thank you for sharing your feedback with us. We appreciate your honesty and understanding that our establishment is a basic truck stop motel. While we strive to provide a comfortable stay for all our guests, we understand that our location may not offer the variety of dining options some travelers seek. Your comments regarding the limited food choices nearby are duly noted, and we'll explore ways to improve this aspect for future guests.

2/10 Horrible

Edward

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cancelled our reservation after speaking to front desk staff,being handicapped in a hotel with no elevator,a room on the second floor, long stairway,long walk down the hallway,no parking near the room,nothing appealing to a handicap, and the hotel doesn’t guarantee special requests.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 10 avr. 2024
Dear Edward, We deeply regret the challenges you encountered during your recent stay with us and sincerely apologize for the inconveniences you experienced. Our team strives to accommodate all guest needs to the best of our ability, and we are truly sorry that we fell short in meeting your expectations, particularly regarding your special requests and accessibility concerns. Rest assured, we have already addressed your feedback with our front desk and housekeeping teams to ensure better communication and service moving forward. Please know that your comfort and satisfaction are of utmost importance to us, and we are committed to making necessary improvements to enhance the experiences of all our guests. We appreciate your valuable feedback and hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable stay.

2/10 Horrible

William

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very dirty and grim. It was cheap so if all u are doing is drugs or a quick affair but still not even great
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Management le 18 mars 2024
Dear William,Thank you for telling us what you thought about your recent stay with us. We're very sorry to hear that your experience did not live up to your hopes. It's very important to us that our guests have a clean and comfy space, and we're sorry that we fell short in this area. You can be sure that we will address your issues right away to make sure that things get better. We try our best to give every guest a great time, and we're sorry that we weren't able to do that for you during your visit. Your opinion is very helpful to us as we work to make our services better all the time. We look forward to the chance to welcome you back in the future and give you the great stay you deserve.

10/10 Excellent

Jose

Séjour de 15 nuits en février 2024
Réponse de Guest Relations Management le 5 avr. 2024
Dear Jose, We greatly appreciate you taking the time to leave us such a fantastic rating! Your acknowledgment means the world to us, and we're delighted to see that your experience with us warranted a perfect score. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations during your stay. We look forward to welcoming you back for another exceptional experience soon!

10/10 Excellent

Thomas

Voyage d’affaires
Les points forts : Équipements
I was treated promptly and courteously by the girl at the front desk. The room is comfortable and clean. I would stay here again.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 9 mars 2024
Hello Thomas,We are thrilled to hear about your positive experiences with our front desk staff and the cleanliness and comfort of your room. We look forward to welcoming you back on your next visit.

2/10 Horrible

Laisha

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
Terrible service in order to check in. My room was given to someone else “because they had been there since 10Am. Not my problem when I had already made the reservation before 9am.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 9 mars 2024
Hello Laisha,We apologize for the inconvenience you experienced during check-in. Your feedback is valuable, and we will address this with our team to prevent any similar situations in the future. We appreciate you bringing this to our attention for further review.

10/10 Excellent

Keturah

Séjour de 1 nuit en février 2024
Réponse de Guest Relations Management le 28 févr. 2024
Hi Keturah!Thank you so much for your feedback and kind words regarding the five-star experience thatyou received during your most recent stay with us!We seek to give each guest a very comfortable and accommodating experience, and we arethrilled to hear of our success in this ambition. We will be sure to share your kind regards withour team.We thank you for your loyalty, and we look forward to your future visits!

10/10 Excellent

Chasity

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 1 mars 2024
Hello Chasity,We are thrilled to hear that you had a wonderful experience at our hotel! We hope to welcome you back soon for another fantastic stay.

10/10 Excellent

jeff

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Management le 20 févr. 2024
Hi Jeff!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.

8/10 Bien

Abinor

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
muy bien
Séjour de 1 nuit en février 2024
Réponse de Manager le 17 févr. 2024
Hello Abinor,We appreciate your feedback and are glad to hear you enjoyed your stay overall. If there's anything else we can assist you with, please don't hesitate to reach out to our management team directly. Safe travels!

6/10 Satisfaisant

Laurraine Dorion

Floor not sweep. Socks dirty
Séjour de 1 nuit en février 2024
Réponse de Manager le 17 févr. 2024
Hello Laurraine Dorion,We appreciate your feedback and apologize for any inconvenience caused. We will share your comments with our housekeeping team for their awareness and improvement. Your comfort is important to us, and we hope to welcome you back for a better experience.

10/10 Excellent

Rhett

Voyage d’affaires
Les points forts : Personnel et service
Although some negative reviews online my experience was great front desk woman was superb and helpfull although the property is old the rooms were clean but could use some minor maintenance but for being the cheapest in the area welll worth the age
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Management le 12 févr. 2024
Dear Rhett, We are pleased to learn about your wonderful stay at our hotel! Knowing that our customers value the hard work of our committed team members, such as our wonderful and accommodating front desk lady, always gives us hope. Although we are aware that our building may have some historical significance, we are happy to hear that the rooms were tidy and cozy. We have taken notice of your input regarding minor maintenance and will work to resolve those issues to make sure future visitors have an even better experience. We are happy to hear that you thought we were well worth the money because we take pleasure in providing excellent value. Looking forward to having you visit us again for a fantastic stay!

10/10 Excellent

Jennifer

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
I like the place.
Séjour de 1 nuit en février 2024
Réponse de Manager le 10 févr. 2024
Hello Jennifer,Thank you for your feedback! We're glad to hear that you enjoyed your stay at our hotel. If there's anything else we can assist you with in the future, please don't hesitate to reach out to us. We hope to welcome you back again soon for another great experience.

4/10 Médiocre

Jacqueline, Rocklin

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
was so dirty and uncomfortable
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Management le 9 févr. 2024
Dear Jacqueline, We're truly sorry to hear about your disappointing experience during your stay. Cleanliness and comfort are paramount to us, and it's disheartening to learn that we fell short of your expectations in these areas. Your feedback is invaluable, and we take it seriously as we continuously strive to improve. We'll address these issues promptly to ensure they're rectified, and we hope to have the opportunity to regain your trust and provide you with a more enjoyable experience in the future.

8/10 Bien

Pedro

Séjour de 2 nuits en février 2024
Réponse de Guest Relations Management le 20 mars 2024
Hi Pedro!What a fantastic review! We're so happy to hear that you had such a positive time with us. Although further details on your unforgettable stay would have been appreciated, your good review conveys a great deal. Your opinion is important in helping us to maintain our commitment to providing outstanding service and comfort to each and every one of our visitors. We would be honored to earn that additional star from you with an even more lovely experience if you ever find yourself back in the region. Your decision to continue with us is much appreciated.

10/10 Excellent

brett

Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Management le 23 janv. 2024
Hi Brett!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.

8/10 Bien

Deeann

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worth the price if not expecting Tashmahall.
Friendly staff. Clean room with frig and microwave. Nice hot shower. The Hotel is older but overall the room was decent. Worth the price. Only complaint would be the noise from the interstate, but not the hotels fault.
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Management le 11 janv. 2024
Hi Deeann!Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our staff friendly, the room clean, and appreciated the convenience of having a fridge and microwave. It's fantastic that you enjoyed a nice hot shower – we believe those small comforts make a big difference. We understand that our hotel has some age, but we're delighted that you found your room to be decent and worth the price. We apologize for any noise disturbances from the interstate; while it's beyond our control, we appreciate your understanding. Your feedback is invaluable, and we hope to welcome you back for another delightful stay soon!

2/10 Horrible

shelley

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Holes in ceiling. No hot water. Filthy. Fan light in bathroom screaching noise. Paint falling off the entrance door. Cigarette burns on edge of tub. Lights falling off the wall. Mattress ancient and lumpy. Cover linens on bed torn.
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 10 janv. 2024
Hello shelley, Thank you for taking the time to share your experience with us. We regret to learn of the issues you encountered during your stay. Our team strives to provide a comfortable and pleasant stay for all guests, and we apologize for any inconvenience caused. We encourage you to reach out to our management team directly for further assistance and resolution. We appreciate your feedback and will use it to improve our services.

10/10 Excellent

Jose

Séjour de 4 nuits en décembre 2023
Réponse de Guest Relations Management le 22 janv. 2024
Dear Jose, Hooray for the fantastic 5 out of 5 rating! Your succinct feedback speaks volumes, and we're absolutely thrilled to hear that your experience at our hotel was top-notch. Your satisfaction is our utmost priority, and we're delighted to have met and exceeded your expectations. We believe in creating memorable moments for our guests, and it seems like we hit the mark with your stay. If you ever find yourself back in the area, we can't wait to welcome you for another round of excellence. Cheers to your wonderful rating, and here's to more five-star stays in the future!

2/10 Horrible

Viren

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Management le 2 janv. 2024
Greetings Viren, We appreciate you taking the time to share your feedback, and we're sorry to see that your experience fell short of expectations. Your satisfaction is our top priority, and we would genuinely value any additional details you could provide about your stay to help us better understand and address the concerns you may have had. Please feel free to reach out to our customer service team directly so we can learn more about your specific experience and take the necessary steps to improve. We truly value your perspective and hope to have the opportunity to make amends in the future.

2/10 Horrible

Laura

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The walls were literally falling apart, bathroom had NO water pressure. You can hear highway noise all night.
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Management le 2 janv. 2024
Dear Laura, We appreciate you taking the time to share your recent experience with us, and we are sorry to hear that your stay fell short of your expectations. We sincerely apologize for the problems you faced with the walls, the lack of water pressure in the bathroom, and the distracting highway noise. We value your input and want to assure you that we take your issues seriously. Our team is already working hard to address and resolve these concerns as soon as possible to provide our guests with a more comfortable and delightful stay in the future. We apologize for any inconvenience and appreciate your patience. If your travels lead you back to the region, we would be delighted to assist you with an improved experience.

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en décembre 2023
Réponse de Guest Relations Management le 28 déc. 2023
Hello Maria, Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you gave us a perfect 10 out of 10 rating. Your satisfaction is our top priority, and we are delighted that you had a positive experience during your stay. However, we noticed that you left no specific comment. We would love to hear more about what aspects of your visit stood out to you or if there's anything specific that contributed to your exceptional rating. Your insights are invaluable in helping us continually improve and provide the best possible service. We look forward to welcoming you back in the future and ensuring another outstanding stay.

6/10 Satisfaisant

David

Les points forts : Équipements
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Management le 28 déc. 2023
Dear David, Thank you for taking the time to share your feedback with us. We sincerely appreciate your decision to stay at our hotel and value your input. We strive to provide an exceptional experience for all our guests, and it is disheartening to see that your stay did not meet your expectations, as indicated by the 3 out of 5 rating. We would love to learn more about your specific concerns so that we can address them and enhance our services. Your satisfaction is our top priority, and we are committed to making improvements based on your valuable feedback. Please feel free to reach out to our guest services team with more details, as your insights play a crucial role in helping us deliver an even better experience for future guests. We sincerely hope to have the opportunity to welcome you back and exceed your expectations in the future.

2/10 Horrible

Angel

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Management le 28 déc. 2023
Dear Angel,Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience fell short of expectations, as reflected in your rating of 2 out of 10. We deeply regret any inconvenience you may have encountered during your stay. Our commitment to providing exceptional service is paramount, and we take your concerns seriously. Please know that we are actively addressing the issues you've raised, and we are dedicated to making the necessary improvements to enhance the overall guest experience. Your feedback is invaluable, and we hope to have the opportunity to welcome you back in the future to showcase the positive changes we have implemented.

8/10 Bien

Terry

Réponse de Guest Relations Management le 8 févr. 2024
Dear Terry, We're overjoyed to hear that you enjoyed your stay with us, earning us a fantastic 4 out of 5 rating! Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences. It's evident that you had a positive experience overall, and we're delighted to have played a part in making your stay memorable.We're glad you found our hotel to be a welcoming retreat during your travels. Your satisfaction with our accommodations and amenities is our top priority, and we're thrilled to know that we met your expectations. As we aim for perfection, we'll certainly take note of your feedback regarding areas for improvement. Rest assured, your comments will be shared with our team to ensure that we maintain the high standards that our guests have come to expect. We look forward to welcoming you back for another exceptional stay in the near future!

8/10 Bien

Monica

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Staff checkin was great but rooms are VERY dated therefore does not look or feel as clean as it could be.
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Management le 20 déc. 2023
Dear Monica, We're absolutely thrilled to receive your feedback and want to express our sincere gratitude for sharing your thoughts with us! We're delighted to hear that your check-in experience with our staff left a positive impression. Your comfort is our top priority, and we appreciate your insights regarding the room's appearance. We've taken note of your comments, and we're excited to share that we're already in the process of implementing updates to ensure a fresh and modern atmosphere. Your input is invaluable to us, and we can't wait to welcome you back for an even more enjoyable stay in the near future. Cheers to making every moment with us exceptional!

8/10 Bien

Hgary

Voyage d’affaires, Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Booked room with king bed. Was told at check in only had 2 double beds. But the young lady at the desk went the extra mile and found me a room with a king bed
Séjour de 2 nuits en décembre 2023
Réponse de Guest Relations Management le 11 déc. 2023
Dear Hgary,We're absolutely delighted to hear about your positive experience during your recent stay with us! It's heartening to know that our dedicated team, especially the wonderful young lady at the front desk, went above and beyond to ensure your comfort. We sincerely appreciate your understanding regarding the initial mix-up with the room type, and we're thrilled that our team swiftly resolved the situation, finding you a room with a king bed. Your kind words serve as a testament to our commitment to providing exceptional service. We look forward to welcoming you back for another fantastic stay, ensuring every aspect of your visit is nothing short of extraordinary!

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Guest Relations Management le 6 déc. 2023
Hi Maria!We appreciate your positive review and support! A perfect 10 out of 10 rating speaks volumes, and we're absolutely thrilled to have exceeded your expectations during your stay with us! Your glowing review, though concise, resonates loud and clear. It's truly heartening to know that you found everything to your satisfaction. Our team takes immense pride in creating memorable experiences, and your positive feedback fuels our passion to continue delivering exceptional service. We hope to welcome you back soon for another outstanding stay!

6/10 Satisfaisant

RICHARD

Voyage en couple
The bathroom walls were split and in poor repair. The bathtub was filthy.
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Management le 6 déc. 2023
Dear Richard,We appreciate your choice to share your experience with us. While we noticed there wasn't a specific rating or comment attached, we're thrilled to know you took the time to let us know about your stay. Your feedback is incredibly valuable to us, and we're here to ensure every aspect of your visit is exceptional. If there's anything you'd like to share or discuss further, please don't hesitate to reach out. We look forward to the opportunity to welcome you back and make your next stay even more unforgettable!

8/10 Bien

Donna

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
O
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations Management le 28 nov. 2023
Hi Donna,We're absolutely thankful to receive your 4 out of 5 rating! While we would have loved to hear more about your stay, we're genuinely grateful for your positive assessment. It's our goal to ensure every guest has an outstanding experience, and your feedback fuels our commitment to excellence. We hope to have the pleasure of hosting you again soon, and perhaps next time, you might have a little extra time to share your thoughts on what made your stay memorable.