Exterieur
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Beoordelingen van Hanoi Amber hotel

3 out of 5
Hanoi Amber hotel
8/50 Dao Duy Tu, Hoan Kiem, Hanoi

Beoordelingen

7,0

Goed

Gastenscore: 10 - Uitstekend. 1 van 2 beoordelingen" "
Gastenscore: 8 - Goed. 0 van 2 beoordelingen" "
Gastenscore: 6 - Redelijk. 0 van 2 beoordelingen" "
Gastenscore: 4 - Matig. 1 van 2 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 0 van 2 beoordelingen" "

6,0/10

Netheid

8,0/10

Personeel en service

8,0/10

Voorzieningen

7,0/10

Staat van de accommodatie en faciliteiten

Beoordelingen

4/10 – Matig

Geverifieerde reiziger

Reisde met een groep, Reisde met familie en kleine kinderen
Positief: Voorzieningen
Negatief: Netheid
I booked two rooms. We were welcomed with local snacks and juice, which was a welcome surprise (particularly for the kids) and went to our rooms to drop the bags and rest before our tour. I noticed a few tiny bugs on the tables, but nothing on the bed. We went on our tour and came back. My kids (5 and 6) noticed bugs on the table and nightstand. I delved further, and found them on my suitcase on the floor, and over everything, but the bed! I had no food in my suitcase, and only a bag of chips on the table. The bugs were ON the bag, but not in it. Hotel Amber reluctantly agreed to book me at an affiliated hotel at 50% off, for my additional cost. Long and short of it, my room was covered in bugs. My 2nd room had no problem. They wanted to rebook me elsewhere for my own cost and separate my group. They wanted me to wait (beyond initial hour or so of argument) for an unknown time for a manager, to discuss a refund. It was already 8pm. I refused too wait any longer, and found my own [new] hotel. And there is no elevator and steep stairs, but they do bring up your bags...
1 nacht verbleven in oktober 2019

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bonne location Personnel très serviable petit déjeuner copieux
4 nachten verbleven in mei 2019