4/10
As no known hotel chains can be found at Hanoi airport, which we needed for an early morning flight, we decided in favour of the Family Transit Hotel. As it's rated 2.5 stars we knew we shouldn't expect (and didn't want) anything fancy, but seen the reviews we did expect something which should make this hotel outstanding for its 2.5 stars. Despite the nice guy at the lobby, we didn't notice it: matrasses were so hard, best described as sleeping on wooden shelves (and trust me, we love a firm matrass), fridge not working, shower (something out of the wall) in between toilet and water fountain without any curtain, non-English speaking pick-up service taking you into the middle of nowhere (at least for your feeling) at midnight, mentioning of 2 restaurants and much more on-site in the hotel's description on the booking website which weren't there and a far from good functioning A/C. Only two towels and one chair for a four persons room are no good. Transit hotel or not, these things can and should be easily improved!
For good order's sake it must be mentioned that bedding, room and (badly designed) bathroom were spotless and that staff is doing its best to help.
However, should we need to be at Hanoi airport very early in the morning again, we'd rather get up even earlier but stay at a somewhat more comfortable hotel in Hanoi (30 km from the airport).
