2/10 – Ontzettend slecht
Thelma
13 sep 2024
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Ok so I loved the hotel. My husband is in a wheel chair and they gave us 116/117 I kept 117 and had to move to 104 for handicap ramp. So all was good until checking out. So the deposit they kept $10 because I had makeup on a towel fine. So I get a call back saying that we stole a microwave and iron out of 117 and the police would be called if I didn’t bring it back. I hadn’t yet got on the road back to Memphis so I stop up there because the whole reason we got the deposit back was because everything was ok so after we left you decide a microwave and iron was missing that wasn’t in the room upon check in. So I go back there and talk to the clerk and she says her manager is already gone but will review the tapes to see if we stole these items and she hadn’t seen any video (what?! You called me demanding the police and we stole whatever and you don’t know for sure) I will never stay here again just because of this mis communication and the thought that I would drive all the way from Memphis to Hammond to steal a microwave and iron. SMH!
Thelma
1 nacht verbleven in september 2024