Dear customers! Our goal is to provide guests with a comfortable living environment and the best service. Thank you very much for your information. Your feedback will help us improve and maintain high-level service facilities, and make our service increasingly perfect. We will check the situation and feed it back to the relevant departments for handling about the construction noise problem in the morning during your stay. We hope to provide you with a satisfactory experience when you stay next time and look forward to your staying again.

尊贵的宾客您好，感谢您入住 珠光星御国际公寓并对我们的服务满意，也非常感谢您对我们的支持与厚爱，我们一定会更加努力，竭诚为您提供更为优质的服务，期待您下次光临！谢谢！PS. 如果您是对我们的服务很满意，评分应该是 5 分。谢谢您的关注！

尊敬的宾客: 您好！非常感谢您入住酒店并给予高度的评价，酒店每一个板块都在不断努力，要求更加精细、及时的服务每一位到店宾客，很高兴看到您对我们工作的认可，我们怀揣着您的这份信任，将不断进取时刻准备着给每一位宾客带来优质的服务，期待您的再次光临！

尊敬的賓客：您好！ 感謝您選擇我們公寓，我們很高興您在公寓有一段愉快的入住經歷，建議位址可以使用這個：廣州 荔灣區 黃沙大道15-17號禦景壹號譽江路16號C區01棟，餐具可以到前臺借用的，感謝您對公寓的支援與信任，同時感謝您對我们提出的寶貴建議， 我們將繼續努力，為您提供更加舒適溫馨的入住體驗。 期待著您的再次光臨和惠顧！

尊敬的宾客：您好！感谢您的光临，同时也真诚感谢您对我们的喜爱和认可，您记住了在这里的美好时光让我们心里很感动，让宾客享有美好入住体验是我们义不容辞的责任，能得到您的赞许我们深感荣幸，同时我们也更有动力继续前行，希望能有更多为您服务的机会！

Dear guests: hello! Thank you very much for staying in the hotel and giving high evaluation. Every section of the hotel is making continuous efforts to provide more precise and timely service to every guest. We are glad to see your recognition of our work. With this trust, we will keep forging ahead and be ready to bring high-quality service to every guest. We look forward to your coming again!

Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

Please accept the most sincere greetings from Royal Star Apartment Hotel. If you have any dissatisfaction during your stay, please call the hotel service center and report the situation to us. We will try our best to help you solve the problem. We will feedback your comments to relevant departments and follow up the investigation and coordination. We sincerely hope to get in touch with you and learn more details so as to make corresponding improvements. I sincerely hope that our sincerity will usher in your coming again.

친애하는 손님, 숙박과 봉사 할 수있는 기회에 감사드립니다. 귀하의 의견은 우리에게 매우 드문 보물인 지원과 제안을 포함합니다. 우리는 또한 다양한 서비스를 개선하고 로얄 스타 아파트에서 다시 당신을 만날 수 있기를 바랍니다. 나는 당신에게 행복한 분위기와 행복한 가족을 기원합니다!

尊敬的宾客：您好！非常感谢您的入住与赞赏！很高兴能为您的出游带来美好的时光。您的赞赏给予酒店很大的鼓舞，也是我们进步的动力，我们会继续保持热忱，致力让每一位宾客享有宾至如归的入住感受，热切期待您的再次光临！欢迎您再回来体验，祝生活愉快

Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

尊敬的宾客您好，感谢您的入住及给我们提供为您服务的机会。您的点评里有支持有建议是我们非常难得的宝贵财富，我们也将继续努力不断完善各项服务，希望能在珠光星御与您再相逢。祝您心情愉快，阖家幸福！

尊敬的宾客：感谢您入住珠光星御国际公寓，非常抱歉此次入住让您失望，对此我们深表歉意，对您提到的问题我们会认真研究，积极整改，感谢您的帮助，希望在您的下次下榻之时为您提供满意的入住体验，也希望 珠光星御国际公寓会成为您在广州的首选。

尊敬的宾客: 您好！非常感谢您入住珠光星御国际公寓并给予高度的评价，酒店每一个板块都在不断努力，要求更加精细、及时的服务每一位到店宾客，很高兴看到您对我们工作的认可，我们怀揣着您的这份信任，将不断进取时刻准备着给每一位宾客带来优质的服务，期待您的再次光临！

尊敬的宾客，您好！非常感谢您选择珠光星御国际公寓并给予关注和肯定。您的支持与鼓励是我们不断前进的动力，愿我们阳光温情的服务为您带来至尊的服务体验。欢迎您再次光临！

尊敬的宾客您好，感谢您的入住及给我们提供为您服务的机会。您的点评里有支持有建议是我们非常难得的宝贵财富，我们也将继续努力不断完善各项服务，希望能在珠光星御与您再相逢。祝您心情愉快，阖家幸福！

Thank you for taking the time to rate your recent stay with us, we really appreciate it. Hopefully we'll have the chance to welcome you back again soon! Warmest wishes,

尊敬的客户您好，很抱歉给您带来不好的入住感受，我们目前所有客房都配备了电视机及机顶盒，打开电视机后要再打开机顶盒，均可观看电视节目、部份免费电影、回放其他电视台的节目，如果您在使用期间遇到问题可以第一时间联系我们24小时服务前台，我们前台同事会第一时间为您解决问题。

感谢您如此细致的点评分享，很抱歉此次入住未能完全达到您的期望。我们公寓暂时是没有餐厅的，但我们也考虑到客户人用餐，现与沙面岛网红餐厅”SUPIN“合作，为客户赠送一份早餐礼包，其余份数可享受前台优惠价35元/份购买。关于您提及客房内的每 一条宝贵的建议我们都将分享至酒店管理层，从细微处发现不足，保持好的方面，改进不足。我们始终追求为宾客打造完美的入住体验，相信在您下次入住时会有全新的体验， 诚邀您的再次到来。

Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

Honour guest: Thank you for your valuable advice. After your feedback about our network security, our IT department was going to check the net specification to keep off the virus immediately. We ensure the security of our hotel network but can not stop fishing web sending. If you receive any page that need to input important information, please be careful. Please pay attention to the security network using and personal information protecting.

尊敬的宾客，您好！非常感谢您选择珠光星御国际公寓并给予关注和肯定。您的支持与鼓励是我们不断前进的动力，愿我们阳光温情的服务为您带来至尊的服务体验。欢迎您再次光临！

Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

尊贵的宾客您好，感谢您入住 珠光星御国际公寓并对我们的服务满意，也非常感谢您对我们的支持与厚爱，我们一定会更加努力，竭诚为您提供更为优质的服务，期待您下次光临！谢谢！PS. 如果您是对我们的服务很满意，评分应该是 5 分。谢谢您的关注！

Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

Thank you for sharing your experience about your recent stay. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We will address your comments with our hotels leadership team as we continually work to improve our guest experience. Thank you again for your time and feedback.

Many thanks for your amazing five stars! We're delighted you had a super stay and we can't wait to welcome you back. Warmest wishes,

尊贵的宾客您好，感谢您入住珠光星御国际公寓并对我们的服务满意，也非常感谢您对我们的支持与厚爱，我们一定会更加努力，竭诚为您提供更为优质的服务，期待您下次光临！谢谢！PS. 如果您是对我们的服务很满意，评分应该是 5 分。谢谢您的关注！

尊敬的顾客！我们目标是为客人提供舒适的入住环境和最佳服务，非常感谢您给我们提供的宝贵意见，您的意见和建议将帮助我们不断提高并保持高水准的服务设施，使我们的服务日益完善，欢迎您再次光临。

尊敬的客人，感谢您的选择入住与反馈。煮食工具和碗筷我们没有配备在房间内，如您需要，请下次入住前或入住后直接联系前台，我们会为您送上房间内。对于给您带来的不太愉悦的体验，我们深表歉意。

尊敬的宾客: 您好！非常感谢您对酒店的支持和各方面的认可，我们所做的一切都只为每一位宾客带来不一样的度假体验，看到您的满意和肯定，我们真的是非常的感动，我们会继续努力时刻准备着您随时回来。

Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Thank you for taking the time to review us and the lovely feedback! We look forward to welcoming you back to the hotel when you are next in the area. Kind Regards

Many thanks for your amazing five stars! We're delighted you had a super stay and we can't wait to welcome you back. Warmest wishes,

尊敬的宾客您好，感谢您的入住及给我们提供为您服务的机会。您的点评里有支持有建议是我们非常难得的宝贵财富，我们也将继续努力不断完善各项服务，希望能在广州与您再相逢。祝您心情愉快，阖家幸福！

Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

Many thanks for your amazing five stars! We're delighted you had a super stay and we can't wait to welcome you back. Warmest wishes,

尊敬的宾客：您好，感谢您的入住和花时间和我们分享入住体验。很抱歉在您入住期间，给您带来不好的体验，酒店正在不断发展中，你所看到的设施将会不断完善。同时，我们会加强对酒店卫生的管理，争取给您带来更好的服务，请相信我们想为客人做得更多。珠光星御国际公寓欢迎您再次入住！

Dear Guest, Thank you for your honest feedback. We take our guests feedback very seriously especially. We will keep doing the right things and keep moving on improving guests' experience. Hope you could come back again; your concerns are being addressed as we speak and we will make sure you have a better stay.

Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations; As you mention the WIFI and TV didn't work, we pass your case to the Engineer and HSKP Department. to double check the room, and the WIFI and TV is fine. For the Registration, because you and your friends took the Travel Group Visa, and must summit the passport info to the China Public Security, but now the hotel still in pre-opening period, and our colleagues and you go the sister hotel to the the registration........ Anyway, we are so sorry to give your any inconvenience.

尊敬的宾客您好！非常感谢您的入住和详细点评。正是如您一样的客人对我们的不断关心和督促，才能使我们不断发现工作中的问题，获得改正和不断进步。因浴室花灑漏水，给您带来的不便我们表示歉意。您的宽容和理解是对我们工作的鼓舞和支持！真诚期待您的再次光临！

Dear Guest, Thank you for taking the time to provide us with your feedback. We can only apologies for your unhappy experience in our apartment. We noticed your feedback to our management office, and our management are very concern your feedback, in the no sooner future, we will changed. We hope you could give us the chance to servicing you again. Rgs,

尊敬的宾客: 您好！非常感谢您对酒店的支持和各方面的认可，我们所做的一切都只为每一位宾客带来不一样的度假体验，看到您的满意和肯定，我们真的是非常的感动，我 们会继续努力时刻准备着您随时回来。

尊敬的贵宾，为您带来不好的入住体验，我们深表歉意。在您入住公寓期间，房间有任 何设施设备方面的问题您可以随时呼叫服务员，我们 24 小时待命为您解决问题，关于房 间 WIFI\网路问题，酒店工程部门已加强维修，确保您下次入住不会再出现此类问题，为您带来 的不便我们深感抱歉。

Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope that you will give us the opportunity to better serve you in the near future. Sincerely,

尊敬的宾客：您好！感谢您选择珠光星御国际公寓（沙面店）！出行在外要的就是一份舒心，要的就是一份亲切， 要的就是一份温馨，我们怎能不努力满足您的愿望呢，因为这也是我们的心愿，愿来到珠光星御国际公寓（沙面店）的每一个人都是开心的！