Thank you for your feedback and for staying with us. We are happy to see you enjoyed our helpful staff as well as the food and we are sorry that the room size didn't meet your expectations. Currently our Spa opening times are limited to Covid19. Sorry if this mared your stay. All the best and stay healthy!

Thank you very much for your great feedback which is really encouraging! We would be very pleased to welcome you again! Kind regards

Thank you so Much!We hope to see you again.

Thank you for your very good review!It was wonderful to have you here.

Thank you for your nice review!Hope to see you again.

Thank you for your very good review!Hope to see you again.

Thank you for your nice review.We hope to welcome you again in our hotel.

Dear guestThank you for being our guests and for sharing your impressions here. We are very sorry to read that you did not feel welcome with us - this is of course our most important goal.The computer in the back which you described, is our work computer, where we answer all emails and also these reviews. At the front computer, we are always happy to take care of the guests who are on site - we are very sorry that this internal division of work left you with the wrong impression.We hope you still had a good time in our mountain village of Grindelwald and wish you and your loved ones all the bestSunny greetings from Grindelwald

Thank you !

Dear TammyThank you for your review and for taking the time to write in such detail here. Such detailed reports help everyone who is looking for "THE right place" to find their perfect place! Thanks a lot for this!Thank you for being our guests and we look forward to welcoming you back to Hotel Spinne in the futureBest regards

Dear JunheeThank you for your review and for being our guests.All hotels that offer water "free" in the room have this water already included in their room rates. Since Grindelwald has perfect tap water to offer, we have so far refrained from increasing our room prices in order to provide bottled water in the room. But we will be happy to discuss this internally.We hope you had great days in Grindelwald and we look forward to welcoming you back to GrindelwaldSunny regards,

Lieber Roland,vielen Dank für Ihre sehr Gute Bewertung.Wir freuen uns sehr, dass es Ihnen so gut gefallen hat bei uns und hoffen, Sie bald wieder bei uns begrüssen zu dürfen.Mit ganz lieben Grüssen aus GrindelwaldIhr Hotel Spinne team

Dear Judy,thank you for your very good review. We are happy that you have enjoyed your stay even though the weather was not so good. We hope to see you soon again.With kind regardsYour hotel Spinne team

Dear Yongyoon,thank you for your very good review. We hope to see you again.With kind regardsYou Hotel Spinne team

Dear Kimberly,Thank you for your great rating! We are pleased that you were our guest and that you particularly enjoyed your stay in the room with Eiger mountain view. Thank you also for your feedback about our staff - we will be happy to pass it on. We would be very happy to welcome you again soon at the Hotel Spinne Kind regards

Dear Charli SThank you for your very good rating.We hope to see you again soon.With kind regards

Dear Matthew,Thank you for your great review and for taking the time to write here in such detail. Such detailed reports help everyone who is looking for "THE right place" to find their vacation! Thanks a lot for this! We are very pleased that you enjoyed your stay with us so much and that we were able to fully meet your expectations. Thank you for being our guest and we look forward to welcoming you back to Hotel Spinne in the near future. Warm regards from Grindelwald,

Thank you so much for your very good review. We hope to see you again.With kind regards