Dear Mr Loes, Thank you for your top rating. We are happy to hear that you have enjoyed your stay with us. We hope you will give the chance to accommodate you in our premises once again in the near future. Best regards Nicolas Gianniou Sales & Revenue Manager

Dear Guest, Thank you for your comments. We are happy to hear that you have enjoyed your stay with us. We hope you will give the chance to accommodate you in our premises once again in the near future. Best regards Nicolas Gianniou Sales & Revenue Manager

Dear Diana, Thank you for taking the time to rate us on Expedia. We are glad to know that you have enjoyed your stay with us and that your experience was at the desired level of satisfaction. We appreciate your feedback and will take your remarks into consideration in order to improve the experience for future guests. We hope that you will give us the chance to accommodate you once again in our premises in the near future. Best regards Ioannis Zervos E-Commerce manager

Gentile Eleonora,Grazie per aver dedicato del tempo per condividere il tuo feedback con noi. Apprezziamo la tua descrizione dettagliata della tua recente esperienza di vacanza nel nostro resort. È un piacere sapere che hai trovato confortevole la junior suite e che hai apprezzato i vari servizi che offriamo, inclusi i nostri ristoranti e le strutture sulla spiaggia.I tuoi suggerimenti sulle aree di miglioramento sono per noi preziosi. Ci impegniamo a migliorare continuamente le nostre offerte per garantire che ogni ospite possa trascorrere un soggiorno memorabile e rilassante con noi.Speriamo sinceramente di avere l'opportunità di darvi il benvenuto di nuovo a La Marquise in futuro. Non esitare a contattarci se c'è qualcos'altro con cui possiamo aiutarti.Con cordiali saluti,La Marquise Web Team

Dear Paul,Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed our beautiful property and its convenient location. It's wonderful to know that you found our rooms well-appointed and enjoyed the delicious food offerings at our restaurants. Our team takes great pride in providing excellent service, and we're delighted that you found them helpful and friendly. We hope to have the pleasure of welcoming you back for another memorable stay in the future!With kind regards,La Marquise Web Team

Dear Sally, Thank you for your excellent review and high recommendation. We are delighted to read that your overall experience exceeded your expectations. We will be more than happy to welcome you for another memorable stay. Kind Regards, La Marquise Web Team

Dear Emma, We thank you for your great review and are pleased to note that your stay was overall a success. We are looking forward to welcome you back in a near future.With Kind Regards.La Marquise Web Team

Dear Adi,Thank you for your feedback and for choosing our hotel. We're delighted to hear that you enjoyed your stay overall. We sincerely apologize if you encountered any behavior from our staff that made you feel uncomfortable. Providing exceptional service is our top priority, and we take your comments seriously. We will address this internally to ensure that all our guests receive the utmost respect and professionalism during their stay. We appreciate your valuable input, and we hope to have the opportunity to welcome you back for an even better experience in the future.With kind regardsLa Marquise Web Team

Dear valued Guest,Thank you for choosing our hotel for your recent stay and for sharing your feedback with us. We're glad to hear that you enjoyed the amenities of our premium room during your 7-night stay. However, we're truly sorry to learn that your overall experience did not meet your expectations.Your comments about the service you received are concerning, and we sincerely apologize for any lapses in hospitality you encountered. Please know that providing exceptional service is at the heart of everything we do, and it's disappointing to hear that we fell short of this during your visit.Rest assured, we take your feedback seriously and will address it internally to ensure that all our staff members are delivering the warm and welcoming service our guests deserve. Your satisfaction is of utmost importance to us, and we're committed to making the necessary improvements to enhance our guests' experiences.We genuinely value your patronage and hope that you'll consider giving us another opportunity to exceed your expectations on a future visit to Rhodes. Should you decide to return, please don't hesitate to reach out to us directly so that we can ensure you have a truly exceptional stay.With warm regards,La Marquise Web Team

Dear Christoph, We thank you for your great review and are pleased to note that your stay was overall a success. We are looking forward to welcome you back in a near future.With Kind Regards.La Marquise Web Team

Dear Valued Guest,Thank you for your excellent note!We are pleased you had an amazing time with us, hoping to welcome you back in the future. Kind Regards,La Marquise Web Team

Dear Kelly,Thank you for your feedback regarding your stay at our hotel. We value your input and wish to address your concerns. Our hotel maintains a five-star standard of service and hospitality. While we regret any lapses you experienced, we assure you that our staff are trained to provide a warm and welcoming atmosphere. We appreciate your acknowledgment of the Gondola Bar staff and will share your praise with them.Regarding the food quality, we take this matter seriously and maintain strict standards to ensure freshness. Any specific details on your experience would be helpful for our investigation.Our reservation system aims to enhance the dining experience by managing guest flow for a relaxed atmosphere. We apologize for any inconvenience it caused you and will review our processes.Regarding pool cleanliness and attendants' conduct, we apologize for any oversight or perceived strictness. Your feedback will guide us in improving these areas.We are actively seeking more environmentally friendly options for our to-go containers.Regarding the mini-bar, our policy is clearly communicated, but we apologize for any confusion.We regret the mix-up with your room and any inconvenience it caused. Your detailed feedback will assist us in preventing such incidents in the future.For the beach area, we have agreements with the Municipality of Rhodes to provide sunbeds. However, the beach bar operates separately and is not included in our all-inclusive package.Regarding pricing, our rates are determined based on the quality of facilities and services offered. We continuously review them to ensure fairness.We appreciate your feedback and apologize for any shortcomings in your experience. Your satisfaction is our priority, and we will strive to improve based on your comments.We hope for the opportunity to welcome you back to our resort.With kind regards.

Dear Martin, We thank you for your excellent review and we are happy to note that your overall stay experience met your expectations. We are already looking forward to welcome you back soon.Sincerely Yours, La Marquise Web Team

Dear Jari,Thank you very much for the great review and insightful comments.We are so happy to hear that you had a such pleasant experience in our dedicated Adults Only Area.At La Marquise we are all firmly committed to the continuous improvement of our services and product, your contribution is welcomed, and thank you very much for sharing your thoughts regarding the music.We certainly look forward to your next visit for another memorable stay.With Kind Regards.La Marquise Team

Dear Mr. Douglas,We thank you for your excellent review and high recommendation. We are delighted to read you had a fantastic time with us and appreciated our great food and facilities. Your kind words regarding our warm and friendly service will be shared with all our team. We are looking forward to welcome you back soon for another memorable experience! With Kind Regards, La Marquise Web Team

Dear Nina,Thank you for taking the time to write your personal review and feedback.We truly apologize for not managing to offer you the perfect holiday cherished and recommended by the vast majority of our guests. The technical issues you experienced were mentioned in our internal log and in fact our maintenance team solve them. Fruthermore, by consulting our Guest Relations Manager, she would have been more than happy to improve your stay experience.Once again, thank you for your valuable feedback that will be shared with our management team, in order to help us further improve our high standards services.Hoping that you will give us the opportunity to welcome you back to our property in the future.With kind regardsLa Marquise Web Team

Dear Valued Guest,Thank you for your message. Our hotel and its staff are always at our guests' disposition and respond at requests upon availability. We can only apologize if our reception team and front office didn't manage to satisfy your special request.On the other hand, we are glad to know our Chef catering for your dietary requirements and entertainment team with activities organized were to your satisfaction.Kind Regards,

Dear Valued Guest,Thank you for your kind review. We are pleased you had an amazing time with us,Hoping to welcome you back n the not so distant future,Best Regards,

Dear Valued Guest,Thank you for your excellent note.Kind Regards,

Cher Client,Merci pour votre message et vos compliments. Nous tenons compte de vos commentaires car ceux-ci nous aide a ameliorer nos services. Bien a vous,

Dear Valued Guest,Thank you for your kind review posted. We are pleased to read you had a great family time at La Marquise hotel. Your comments are welcomed as they help us identifying issues and resolve these where it is possible.Please do not hesitate to get in contact with our reservation department for a family room in another part of the hotel on your next stay with us. We are looking forward to welcome you back in the near future,

Sehr geehrte Gäste,Vielen Dank für Ihr positives Feedback zu Ihrem Aufenthalt im La Marquise.Wir freuen uns, dass wir Ihnen einen traumhaften Urlaub ermoeglichen konnten. Gerne geben wir Ihre lobenden Worte an das gesamte Team weiter.Es würde uns freuen, wenn Sie unser Hotel wieder für einen Ihrer Urlaube aussuchen würden.Mit herzlichen Grüßen,

Cher Client, Nous vous remercions d’avoir pris le temps de partager votre expérience avec nous. Nous sommes ravis de lire que vous avez apprécié votre séjour dans son ensemble. Chaque commentaire contribue à améliorer la qualité de nos services, et nous vous sommes reconnaissants à nous motiver à évoluer dans notre travail. Bien sincèrement,

Cher Client, Nous vous remercions de votre ressenti. Nous sommes navrés d'apprendre que nous n'ayions pu vous satisfaire en tous points, la majorité de nos chambres étant pourtant renouvellées pendant la crise sanitaire. Soyez assuré que vos remarques seront abordées avec nos équipes dans l’objectif sans cesse renouvelé (et bien difficile à atteindre) qui est la satisfaction totale de tous nos clients. Bien sincèrement,

Dear Valued Guest,Thank you for your message. Hoping next time we will manage to satisfy you in all aspects,Kind Regards,

Dear Valued Guest, Thank you for your excellent note. Sincerely Yours, La Marquise Resort Hotel

Dear Mrs. Szpilman, we are always welcome criticism, if it is truthful, honest and respectful, as it is helping us see possible weakness and to improve our services. Although your rating and comment was only one very negative word, we can say that is far away from honest and respectful. And we will explain in detail what we mean: You arrived in our Hotel on the 4th of August & your reservation through EXPEDIA was for a Junior Suite with sea view for two adults and one child for the first night and one Family Suite for 5 persons from the second night till 12/08/22. Upon your arrival, our Front Office Manager noticed that you were in total 5 guests (two adults and 3 children) and not three, as you initially booked. She then informed you that the maximum occupancy of our Junior Suites with sea view are up to 3 guests and she very kindly requested you either to modify your reservation through EXPEDIA for this first night, or to proceed with a new booking for 1 night through our website and to change on the 5th of August to the booked room category of a family suite with sea view, which can accommodate up to 5 guests in total. Hearing this solution to your mistake (we want to believe is was one) you were very disrespectful towards her, shouting and coursing her, using very insulted French expressions which unfortunately for you she understood as she also speaks French and felt of course very offended. Hearing your coursing towards our employee, your brother in law who also booked a double Family Suite correctly, involved in the discussion to calm you down and proposed to accommodate the extra 2 children in his Suite for the night. Despite your unacceptable behavior, the Front office Manager went the extra mile in order to make you feel better by agreeing to sleep your children to your brother in law’s Suite without even charging you any additional cost for the accommodation of the extra persons. To conclude, we feel that our colleague’s attitude towards you was beyond the standard professional limits every employee can reach when he is offended, and your behavior was terrible. You will find the extra charges of the additional two children you forgot to add them in your first reservation and hope at least to enjoy your stay with us without any further insults towards our hard-working colleagues. Mpoikos Grigoris Rooms Division Manager

Dear Valued Guest, Thank you for your excellent report. Very Sincerely, La Marquise Resort Hotel Web Team Department

Dear Valued Guest, Thank you for your excellent review and high recommendation. We are delighted to read you had a fantastic time with us and appreciated our amazing food. Best Regards, La Marquise Resort Hotel Web Team Department

Dear Valued Guest, Thank you for taking the time to bring your feedback to our attention. We are pleased to note that overall you enjoyed your stay with us and our great staff services. We would like to apologize for any inconvenience caused at the Spa area. Be assured your comment will be relayed to our external supplier who is managing our Spa to check and take all necessary actions. Yours Sincerely, La Marquise Resort Hotel Web Team Department

Sehr geehrter Gast, Vielen Dank für Ihr freundliches Feedback. Dies wird von uns allen, die hier bei La Marquise arbeiten, sehr geschätzt. Wir freuen uns zu lesen, dass Sie insgesamt eine angenehme Zeit in unserem Resort hatten und möchten uns bei Ihnen für Ihre Kommentare bedanken. Wir freuen uns, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Gruessen, La Marquise Resort Hotel Web Team Department

Dear Valued Guest, Thank you for your excellent score posted. Looking forwards to welcome you back in the near future. Sincerely Yours, La Marquise Resort Hotel Web Team Department

Dear Valued Guest, Thank you ever so much for sharing your amazing experience at the La Marquise Hotel. We look forward to welcome you back soon. Yours Sincerely, La Marquise Resort Hotel Web Team Department

Dear Andrea, Thank you for your top rating. We are happy to hear that you have enjoyed your stay with us. We hope you will give the chance to accommodate you in our premises in the future. Best regards. La Marquise Web Team

Dear George, It was a real pleasure to host you to our hotel! We all thank you for your top rating folowing your recent stay at La Marquise. We always try to do our best for our guests, making them enjoy their vacation to the fullest, providing a customer-oriented service with so much attention to detail. We all hope to welcome you back in the near future! Kind Regards, La Marquise Team

Dear Mrs. Gennady, Kalimera from Rhodes & La Marquise. First of all we would like to thank you for the time you spent to post your review regarding your recent stay with us. We would like to assure you that we will keep working hard to develop and improve our services. We would like to thank you once again for your kind preference and we look forward to seeing you on your next trip to Rhodes. Yours sincerely, Mpoikos Grigoris Rooms Division Manager

Dear Guest, Kalispera from Rhodes & La Marquise. We would like to thank you for taking the time to share your most recent experience. Satisfaction of our guests is our primary concern and we are very glad when we achieve a positive result. We would like to thank you once again for your kind preference and we look forward to welcoming you back to our hotel and have the most pleasant and relaxing stay. With my warmest regards, Mpoikos Grigoris Rooms Division Manager

Dear Valued Guest, Thank you for submitting a favorable review online further your recent holidays at La Marquise Hotel. We are glad you enjoyed great accommodations and facilities, as French and Grilled restaurants as well. We do use guest feedback to find areas of improvement and we will share your feedback with the team. Please accept our sincerest apologies for the inconvenience you encountered. We do hope we get the chance to host you again in the future and then meet your legitimate expectations. With Respect,

Dear Valued Guest, Thank you for taking the time to bring your feedback to our attention. It is always regrettable to note that there were some issues that caused certain dissatisfaction during your stay and would like to offer our apology for any inconvenience caused. Rest assured all your comments have been taken into consideration and have been relayed to the hotel’s management for further evaluation. Sincerely Yours,

Sehr geehrte Frau Alexandra, „Kalimera“ aus Rhodos und La Marquise. Vielen Dank, dass Sie sich für einen Aufenthalt im La Marquise entschieden haben und sich die Zeit genommen haben, Ihre Bewertung abzugeben. Wir sind ständig bestrebt, unsere Dienstleistungen zu verbessern; Daher ist uns das Feedback unserer Gäste sehr wertvoll. Wir werden Ihre wertvollen Kommentare berücksichtigen, um unsere Servicequalität weiter zu verbessern. Wir hoffen, Sie noch einmal in unserem Resort begrüßen zu dürfen und versuchen, Ihre Erwartungen zu übertreffen. Mit meinen herzlichsten Grüßen, Mpoikos Grigoris Rooms Division Manager

Gentili Clienti, Vorremmo ringraziarvi da parte di tutto lo staff dell’Hotel La Marquise per aver condiviso la vostra esperienza di vacanza online. Siamo felici di apprendere che avete trascorso un piacevole soggiorno nel nostro resort e vi ringraziamo per i commenti lasciati. Il nostro impegno e’ e sara’ sempre alto per mantenere alta la qualita’ dei servizi forniti e la soddisfazione della nostra clientela. Speriamo di riavervi di nuovo all’Hotel La Marquise nel prossimo futuro. Distinti Saluti,

Dear Valued Guest, Thank you for your excellent review. We are pleased to note you appreciated our spacious and clean property. We will be happy to welcome you back in the not so distant future. Kind Regards, The Hotel Management

Sehr geehrter Gast, die Zufriedenheit und das positive Urlaubserlebnis unserer Gäste ist mir sehr wichtig. Wie ich gelesen habe, Sie haben in einigen Bereichen keine guten Erfahrungen in unserem Hotel gemacht, das bedaure ich sehr. Sowohl bei der Sauberkeit des Zimmers als auch beim Service an der Rezeption haben wir in Ihrem Fall die Erwartungen nicht erfüllt. Als Hotelmanager nehme ich diese Kritik sehr ernst und möchte, daß Sie sich wohl fühlen im La Marquise und gerne an den Urlaub zurück denken. Gerne würde ich mit Ihnen einmal über Ihre Erlebnisse im Hotel sprechen. Ich möchte den negative Eindruck beheben und Sie als zukünftigen Gast vom La Marquise wieder zurückgewinnen. Es würde mich sehr freuen, wenn wir die Möglichkeit für ein solches Gespräch haben. Wenn Sie mir Ihre E-Mail schreiben und wann es Ihnen paßt, wäre ich Ihnen sehr dankbar. Mit freundlichen Grüßen, Michael Karayiannis General Direktor

Dear Mr. David, We would like to thank you for having chosen La Marquise for your vacations in Rhodes. We also thank you for taking the time to write a review for our hotel, and we are sorry to hear that we did not meet your overall expectations. It is true that during the last week, Greece has faced a historical heat wave which caused numerous malfunctions at the power station of the island of Rhodes, and this had as consequence a difficulty for the network to stabilize the voltage, with consequences on our air conditioning system. Finally the island had to face a fire of an unprecedented magnitude, imposing a general cut of electricity on the whole island for many hours with damage to the network. Efforts have been made by everyone without exception to bring this unprecedented situation back to normal. We are sorry that these unprecedented conditions spoiled your stay, and we really hope that we will have the pleasure to welcome you back in Rhodes at La Marquise and offer you a magnificent and pleasurable experience! Kind Regards Nicolas Gianniou Sales & Revenue Manager

Dear Valued Guest, Thank you for your comment. Could you please be more specific about the surcharge mentioned ? Kind Regards, La Marquise Hotel Web Team

Dear Valued Guest, Thank you for your rating. We are happy to hear that you have overall enjoyed your stay with us. We took good note of your remarks concerning our service and we thank you for your feedback. Positive comments will be shared to all our team. We hope to have the opportunity to welcome you again. Best regards Nicolas Gianniou Sales & Revenue Manager

Dear Beverly, Thank you for your top rating. We are happy to hear that you have enjoyed your stay with us. It's a real challenge for us during those Covid-19 times to achieve such a Guest Experience level. We hope you will give us the chance to accommodate you in our premises once again in the near future. Best regards Nicolas Gianniou Sales & Revenue Manager

Cher Client, Nous vous remercions pour votre bonne notation. Nous sommes heureux d'apprendre que vous avez dans l'ensemble apprécié votre séjour chez nous. Nous vous invitons lors de vos prochains séjours d'opter pour la formule All Inclusive, unique option incluant les boissons. Nous espérons que vous donnerez la chance de vous accueillir à nouveau dans nos locaux dans un proche avenir. Meilleures salutations Nicolas Gianniou Sales & Revenue Manager

Sehr geehrter Gast, Vielen Dank, dass Sie sich die Zeit genommen Ihre Erfahrung mit unserem Hotel online zu teilen. Wir freuen uns, dass Ihnen unsere Hotelanlage so gut gefallen hat, und Sie vom freundlichen Service unserer Mitarbeiter zufrieden waren. Fuer die Unannehmlichkeiten mit der Zimmerreinigung moechten wir uns entschuldigen, und haben Ihre Kommentare bereits an unsere Hausdame weitergegeben, damit in Zukunft solche Probleme nicht mehr vorkommen. Es würde uns freuen, wenn Sie unser Hotel wieder für einen Ihrer Urlaube aussuchen würden. Mit freundlichen Grüßen, Christina Alafaki, Guest Relations Manager

Sehr geehrter Gast, Vielen Dank, daß Sie sich die Zeit genommen haben, um uns Ihren Eindruck von Ihrem Aufenthalt im La Marquise zu schildern. Ihrer Punktvergabe und Ausführung können wir entnehmen, daß Sie mit vielen Bereichen zufrieden und teilweise auch sehr zufrieden waren, was uns sehr erfreut. Leider konnten wir nicht alle Ihre Erwartungen an unser Hotel erfüllen, dies ist sehr bedauerlich. Wir nehmen uns Ihre Worte zu Herzen und sind stetig bemüht unseren Service zu verbessern. Zuversichtlich stimmt uns jedoch Ihr Fazit als Zeichen dafür, daß Sie insgesamt Ihren Urlaub bei uns im Hotel genossen haben. Wir möchten Ihnen noch einmal für Ihre kritischen und auch lobenden Worte zu unserem Hotel danken und haben uns gefreut, daß Sie Gast in unserem Hause waren. Mit herzlichen Grüßen,