Dear Fabian. Thanks a lot for sharing your experience. We are happy reading your review, because for us is too important that all our guests feel at home. We hope that you come back as soon as possible. Best Regards.

Dear guest,Thank you for taking your time to share your feed back with all.First of all we would like to apologie for the issue that you mention on your review. We work every day to provide our guest the best services and qualities. In your isolated case we did not get to manage what the problem was, neither we neither the internet company, they could't find why your device did not allowed our wifi. In any case, it was an isolated case and we can asure that we can provide you a wifi connection next time you join us.On the other hand we are very glad to know that our staff has helped to provide you a pleasant stay.We hope to welcoming you again next time in Room Mate Leo.Best regards,Alexandre Da CostaFront desk managerRoom Mate Leo

Dear Guest, Thank you for your feedback! We are happy that you enjoyed your stay in Room Mate Leo! We hope see you son at Room Mate Hotels. Regards, Leo's team

Dear Timothy,Thank you for taking the time to share your review following your stay at Room Mate Leo in Granada. We are pleased to hear that you had a good stay overall and rated us 4/5.We sincerely apologize for the inconvenience caused by the construction noise. We understand how important a peaceful environment is for our guests and regret that this impacted your experience.Your feedback is valuable to us, and we will work on ensuring that such disruptions are minimized in the future. We hope to have the pleasure of welcoming you back to Room Mate Leo, where we can provide you with an even better experience.Warm regards,Room Mate Leo Team

Dear Kyeung Hae,Thank you very much for your positive review and for choosing Room Mate Leo during your stay in Granada. We are delighted to hear that you rated us 4 out of 5.We are glad you enjoyed your time with us and appreciated our services and accommodations. Your feedback is very important to us, and it helps us continue to improve and provide the best experience for our guests.We truly appreciate you taking the time to share your experience and hope to have the pleasure of welcoming you back to Room Mate Leo in the future.Warm regards,Room Mate Leo Team

Dear Deena,First of all, we really appreciate your visit and the time you took to leave us your impressions. We are delighted to hear that you enjoyed your time with us.We sincerely regret that the room you were assigned was not to your liking due to the lack of a window with an interior view, as the room you were assigned had an interior view. Had we known about your discomfort during your stay, we would have done our best to offer you another room type that would have met your expectations. We are also sorry that we were unable to extend your check-out time on this occasion.Your feedback is very valuable to us and helps us to improve our services. We look forward to welcoming you back with open arms in the future and providing you with an even better experience.Thank you again for your visit and for sharing your experience, we hope to see you soon!Best regards,Miriam ExpósitoRoom Mate Leo Hotel Manager

Dear Robert. Thank you very much for sharing your review. For us is very important, that all our guests feel at home. We hope that you come back as soon as possible. Best Regards.

Dear David,Thank you for taking the time to share your feedback following your recent stay at Room Mate Leo in Granada. We truly appreciate your review, and we're delighted to hear that you had a positive experience overall.It's wonderful to know that you found our staff to be exceptional, particularly Alex, who provided you with excellent bar and restaurant recommendations. We're glad you enjoyed our clean rooms and convenient location.We apologize for any inconvenience caused by the construction noise from surrounding buildings. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our guests' experiences.Thank you once again for your review and recommendation. We hope to have the pleasure of welcoming you back to Room Mate Leo in the future.Warm regards,Room Mate Leo Team

Dear Lisa. Thank you for taking a few minutes to share your experience. Your words are a reward for our daily work. It will be a pleasure to be your guide again on your next visit to Granada. Best Regards.

Estimada LeticiaMuchas gracias por dedicarnos unos minutos y puntuar su experiencia en Room Mate Leo. Nos alegra saber que ha disfrutado de su estancia. Deseamos recibirle tan pronto como le sea posible. Un saludo.

Estimado José. Muchas gracias por hacernos llegar su experiencia y compartirla con los demás usuarios. Nos alegra saber que ha disfrutado de su estancia con nosotros , ya que ese es uno de nuestros principales objetivos. Deseamos volver a tenerle de vuelta tan pronto como le sea posible. Un saludo.

Dear Patricia,Thank you for taking the time to share your feedback regarding your recent stay at our hotel in Granada through Expedia.We're thrilled to hear that you found our hotel to be clean, convenient, and enjoyed our friendly service. Your satisfaction is our top priority, and we're delighted to have met your expectations.We hope to have the pleasure of welcoming you back for another wonderful experience in Granada.Warm regards,

Dear Jorge,Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed every aspect of your stay with us. From our prime location to our comfortable rooms and refreshing shower experience, we're delighted to have provided you with a memorable stay. We look forward to welcoming you back again soon for another exceptional experience!

Lieber Christoph. Vielen Dank, dass du deine Erfahrungen mit Room Mate Leo geteilt hast. Es freut uns zu hören, dass Sie Ihre Erfahrung genossen haben, da wir versuchen, dass Sie sich von dem Moment an, in dem Sie unser Hotel betreten, bis zu dem Moment, in dem Sie auschecken, wie zu Hause fühlen. Wir freuen uns darauf, Sie bald im Leo begrüßen zu dürfen. Mit freundlichen Grüßen.

Dear Barbara. Thank you very much for sharing your experience. We are happy knowing that you have enjoyed your stay , for us is ver important that our guests feel at home. We hope that you come back as soon as possible. Best Regards.

Dear Christie,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay at Room Mate Leo in Granada. It's fantastic to know that you found our room beautiful, our desk staff wonderful, and our location fantastic. We're also glad that you appreciated our quiet atmosphere throughout the day and our great bathroom amenities.Your feedback about the bed being very firm is duly noted. We always strive to provide the utmost comfort to our guests, and we'll definitely take your preference into consideration.We truly appreciate you taking the time to share your experience with us and fellow travelers. Your kind words mean a lot to us and serve as a great encouragement for our team.We hope to have the pleasure of welcoming you back to Room Mate Leo in the future. Until then, take care!Warm regards,Room Mate Leo Team

Dear Brian,Thank you for your kind words! It was our pleasure to assist you during your stay. We hope to have the opportunity to welcome you back in the future for another enjoyable experience!

Dear Gwendolyn. Thanks a lot for sharing your experience. We are happy reading your review, because for us is too important that all our guests feel at home. We hope that you come back as soon as possible. Best Regards.

Estimado Jorge, Gracias por tomarte un momento y dejarnos su comentario. Nos alegra saber que han disfrutado su estancia en Room Mate Leo. Nuestro objetivo es que cada uno de nuestros huéspedes se sienta como en casa. Esperamos verles nuevamente en Room Mate Hotels.

Dear Carl, thank you so much for taking the time to share your feedback with us. We are genuinely pleased to hear that you had such a positive experience during your stay. Your kind words regarding our rooms, location, and staff are greatly appreciated. It is our utmost priority to ensure the comfort and satisfaction of our guests, and we are honored to have met your expectations. We sincerely hope to have the opportunity to welcome you back for another exceptional stay in the future.Best regards,

Estimado Benjamin, muchas gracias por dedicarnos su tiempo y compartir su experiencia a través de Expedia.Nos alegra enormemente de que haya disfrutado de su estancia con nosotros.Esperamos volver a verle de nuevo tan pronto como le sea posible.Saludos cordiales,

Dear guest,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us and found our staff to be friendly. We strive to provide a comfortable and convenient experience for all our guests, and we're glad to hear that our location suited your needs for sightseeing, dining, and getting around the city. We look forward to welcoming you back on your next visit!

Estimado Maiko, muchas gracias por dedicarnos su tiempo y compartir su experiencia. Nos alegra de que haya disfrutado de su estancia con nosotros. Esperamos volver a verle de nuevo en Room Mate Hotels tan pronto como le sea posible.Saludos cordiales,

Estimado Erwin, muchas gracias por dedicarnos su tiempo y compartir su experiencia a través de Expedia.Nos alegra enormemente de que haya disfrutado de su estancia.Esperamos volver a verle tan pronto como le sea posible.Saludos cordiales,

Estimada Elena,Gracias por el tiempo que ha dedicado a redactar un comentario sobre su estancia en nuestro alojamiento. Para nosotros, lo comentarios de nuestros huéspedes son muy importantes, pues nos ayudan a mejorar cada día.En Room Mate nos encanta hacer sentir a los huéspedes como en casa de un amigo, siendo para nosotros de vital importancia que todos nuestros clientes disfruten de su estancia en nuestro hotel. Por ello, nos caracterizamos por estar a disposición de nuestros clientes 24h al día para todo aquello que puedan necesitar. Es por eso que, nos encantaría que nos brindase más información sobre lo ocurrido, ya que una descripción detallada sobre qué paso nos ayudaría a hablar con la persona que lo atendió y abordar con ella qué hizo que su estancia no cumpliese con sus expectativas.Espero que pueda darnos otra oportunidad en el futuro, en la que estoy plenamente convencida de que conseguiremos ofrecerle la estancia completamente satisfactoria que nos encanta ofrecer a todos nuestros clientes.Un saludo,Miriam ExpósitoDirectora del hotel

Dear Dominik. First of all thank you very much for sharing your experience. We are glad knowing that you have enjoyed your stay with us. We hope that you come back as soon as possible. Best Regards.

Dear Guest,Thank you for taking the time to write a review of your stay. We value our guests' comments as they help us to improve every day.I am very sorry to hear that your stay was not to your liking due to the inconveniences and circumstances you mentioned in your review and I apologise for this, as it is essential for us that all our guests enjoy their stay to the maximum. I can assure you that both the comfort of the beds and cleanliness are two of our strong points, as you can read in other comments, and that we take both aspects very seriously. For this reason, that same day, we passed on the incident you mentioned to our housekeeper, who dealt with the issue with the cleaning team so that it would not happen again.I hope that you will give us another opportunity in the future, when I am fully convinced that we will be able to offer you the completely satisfactory stay that we would have liked to offer you on this first occasion.Best regards,Miriam ExpósitoHotel Manager

Dear Nicola,Thank you for your feedback! We're delighted to hear that you enjoyed your stay at our lovely hotel and that our staff were helpful. We apologize for any inconvenience regarding the lack of a bar onsite, but we're glad you found plenty of options nearby. As for the city noise, being in the heart of the action does come with its perks and occasional drawbacks. We appreciate your recommendation and hope to welcome you back again soon!

Cher Patricia. Merci mille fois par partager votre experience chez nous. Nous sommes tres contents de savoir que vous avez bien aime notre Hotel. On attend votre prochaine visite le plus tot possible. Sinceres Salutations.

Dear Riccardo.Thank you very much for sharing tour experience in Room Mate Leo. We are happy knowing that you have enjoyed your stay with us. We hope that you come back as soon as possible. Best Regards.

Dear Theresa, thank you very much for taking the time to share your experience.We are very pleased that you enjoyed your stay with us and that you found our location in the heart of Granada useful. We would also like to thank you for your words about the breakfast that is lovingly prepared by our staff. We hope to see you again at Room Mate Hotels as soon as possible.Best regards,

Dear Guest,We deeply regret the inconvenience caused and would like to express our sincere apologies for the inconvenience caused due to the installation of a new payment gateway which, unfortunately, presented unexpected errors on the day of implementation.We understand how frustrating it can be to face problems during a trip, and we want to assure you that as soon as we detected the glitches it was causing, we took immediate action to address and resolve the inconvenience it was causing.We sincerely appreciate your patience and understanding and remain at your disposal should you require any further explanation or assistance or should you wish to provide us with more details about your experience, please do not hesitate to contact us.We hope to have the opportunity to welcome you back in the future to provide you with the positive experience you expect and deserve.Yours sincerely,Miriam ExpósitoHotel Manager

Estimado Pierre,Muchas gracias por tomarse un momento y dejarnos su mensaje.Nos alegra saber que han disfrutado su estancia en Room Mate Leo.Esperamos recibirlos muy pronto.Un saludo, Equipo Leo.

Dear Joost, Thank you very much for sharing your experience in Room Mate Leo. We are glad knowing that you have enjoyed your stay with us. We hope that you come back as soon as possible. Best Regards.

Dear guest,We sincerely regret the impression you gained of our staff during your stay at our hotel. As you can see, our staff is consistently rated as the best by our guests in the various reviews, so we are very sorry that you did not have that experience with us.We understand that the situation with the taxi request was not as you expected. We kindly suggested that it was more convenient to go directly to the taxi rank, as in our experience at that time you may have had to wait a considerable time for the taxi service to take your call, but of course had we known this was a problem for you we would have waited as long as necessary for them to take our call.We appreciate your feedback and are committed to improving any aspect that may affect our guests' experience. We look forward to the opportunity to welcome you back in the future and provide you with exceptional service.Yours sincerely,Miriam ExpósitoHotel Manager

Nous vous remercions d’avoir choisi notre hôtel pour votre séjour et sommes ravis que vous ayez apprécié notre emplacement, notre personnel et notre petit-déjeuner. Votre satisfaction est notre priorité absolue et nous sommes heureux que nous ayons pu répondre à vos attentes. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochain voyage à Granada. Merci encore pour votre aimable commentaire

Dear guest,Thank you for choosing our hotel for your stay. I am sorry to hear that you had an incident during your stay, but I am glad that we were able to resolve it quickly so that you could enjoy your stay. We hope to have the pleasure of welcoming you back soon and provide you pleasant a 5 star stay.Best regards,

Dear NanheeThank you very much for sharing your experience in Room Mate Leo. We are glad knowing that you have enjoyed your stay with us. We hope that you come back as soon as possible. Best Regards.

Estimado Jose Luis. Muchas gracias por dedicarnos unos minutos y compartir su experiencia en Room Mate Leo. Nos alegra saber que ha disfrutado de su estancia con nosotros , ya que ese es nuestro principal objetivo. Gracias por sus palabras sobre la habitación y terraza común con vistas , mientras disfrutaba de un café. Deseamos tenerle de vuelta tan pronto como le sea posible. Un saludo.

Dear Abdulmuttaleb. Thank you very much for sharing your experience in Room Mate Leo. We are happy knowing, that you have enjoyed your stay with us. We hope that you come back as soon as possible. Best Regards.

Estimado huésped, muchisimas gracias por dedicarnos su tiempo y compartir su experiencia. Nos alegra enormemente de que haya disfrutado de su estancia con nosotros y que la ubicación de hotel, en pleno corazón de Granada, le ha resultado útil.Queremos agradecer sus palabras sobre nuestro personal, servicio de desayuno y habitaciones.Esperamos verle de nuevo tan pronto como le sea posible. Saludos cordiales,

Estimado Javier. Muchas gracias por compartir su valoración. Nos alegra saber que su estancia ha sido de 10 , ya que sin duda ese es el objetivo que perseguimos desde el minuto uno. Deseamos volver a recibirle, tan pronto como le sea posible, será un placer volver a ser sus guías. Un saludo.

Dear Nyyma.Thank you very much for sharing your experience in Room Mate Leo. We are happy knowing, that you have enjoyed your stay. We hope that you come back as soon as possible. Best Regards.

Dear guest,Thank you for your message and evaluation.We are glad to know that you enjoyed your stay at Room Mate Leo.Our location in the heart of the city. It allows you to visit the city easily, we are very close to the main places of interest.We hope to see you again at Room Mate Hotels.Regards, ,Leo team.

Dear guest,Thank you for rating us with a 5, which means that you really enjoyed your stay and we hope you felt nice and comfortable with us. Please, remember that it will be a pleasure to see you back in a next trip.Best regards,

Dear Lisha,Thank you for your time and for sharing your experience.We're glad that you could appreciate our high cleaning standards and our central location, right in the heart of the city.Please, remember that we'll be waiting for you if you return to Granada.Best regards,