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Beoordelingen van Novotel Surfers Paradise

4.5 out of 5
Novotel Surfers Paradise
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 424 van 1010 beoordelingen" "
Gastenscore: 8 - Goed. 295 van 1010 beoordelingen" "
Gastenscore: 6 - Redelijk. 154 van 1010 beoordelingen" "
Gastenscore: 4 - Matig. 74 van 1010 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 63 van 1010 beoordelingen" "

8,2/10

Netheid

8,4/10

Personeel en service

7,8/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Domenic

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent , quality hotel at a prime convenient location close to the best ,that surfers paradise has to offer ..i stayed for 14 nights and enjoyed being welcomed by the hotel staff..i was inpressed with the generous size of the room given for superior delux guests ...Will definitely stay again and coup some accor membership points and bonuses / discounts..
14 nachten verbleven in mei 2024

8/10 – Goed

YAYOI

Positief: Personeel en service
3 nachten verbleven in mei 2024

8/10 – Goed

CHEE WAI

Reisde met partner
Positief: Netheid, personeel en service
Very helpful and pleasant staff .
3 nachten verbleven in mei 2024

6/10 – Redelijk

Meena

Positief: Netheid, personeel en service
3 nachten verbleven in mei 2024

8/10 – Goed

Gavin

Positief: Staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in mei 2024

8/10 – Goed

Trevor

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
Hotel is central to everything in Surfers Paradise which made it very convenient but the hotel doesn't have its own parking and the facilities are out dated
2 nachten verbleven in mei 2024
Reactie van Dorcas op 19 mei 2024
Dear Trevor,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We are currently working on a number of projects to improve the products for our guest. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager

8/10 – Goed

Edward

Reisde met partner, Reisde met familie
Positief: Personeel en service
The gentleman at the help desk was very helpful.
7 nachten verbleven in mei 2024
Reactie van Dorcas op 19 mei 2024
Hi Edward,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 – Uitstekend

Lascelles

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Novotel Surfers Paradise is in a great location. Very central and good walking distance to lots of food and attractions. The hotel staff are amazing.
3 nachten verbleven in mei 2024
Reactie van Dorcas op 19 mei 2024
Hi Lascelles,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 – Uitstekend

Russell

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location Great facilities as always from Accors Novotel
5 nachten verbleven in mei 2024
Reactie van Dorcas op 10 mei 2024
Hi Russell,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

6/10 – Redelijk

Lence

4 nachten verbleven in april 2024

10/10 – Uitstekend

Robbie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Dorcas op 8 mei 2024
Good Day Robbie,Thank you for choosing to us and for giving us the 5 out 5 review.Kind Regards,

10/10 – Uitstekend

TRISTAN

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was good
1 nacht verbleven in mei 2024
Reactie van Dorcas op 6 mei 2024
Dear TristanThank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5 Mark rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 – Goed

Snezana

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked the distances ,it was close to main street, beach , restaurants...i didn't liked the noise of the next-door hotel's, we didn't sleep or rest the whole time that we was staying at Novotel.
4 nachten verbleven in april 2024
Reactie van Dorcas op 6 mei 2024
Dear Guest ,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager

10/10 – Uitstekend

Michael

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location, and access to the amenities
2 nachten verbleven in april 2024
Reactie van Dorcas op 6 mei 2024
Dear MichaelThank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5 out of 5 rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 – Uitstekend

Juhee

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
All well
6 nachten verbleven in april 2024
Reactie van Dorcas op 1 mei 2024
Hi JuheeThank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

6/10 – Redelijk

MALIK ABDUL QADEER

Reisde met familie en kleine kinderen
Positief: Voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
It is on perfect location
4 nachten verbleven in april 2024
Reactie van Dorcas op 30 apr 2024
Dear Malik Abdul Qadeer,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

10/10 – Uitstekend

Mehreen

1 nacht verbleven in april 2024
Reactie van Dorcas op 19 mei 2024
Hi Mehreen,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 – Goed

Neelam

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome place to stay
2 nachten verbleven in april 2024
Reactie van Dorcas op 30 apr 2024
Dear Neelam,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

10/10 – Uitstekend

Sana

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good services and nice staff
4 nachten verbleven in april 2024
Reactie van Dorcas op 30 apr 2024
Dear Sana,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

10/10 – Uitstekend

Aisling

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Gym,pool, poolside QR code, spa, great location, friendly staff. Everything at your door
3 nachten verbleven in april 2024
Reactie van Dorcas op 30 apr 2024
Dear Aisling,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

8/10 – Goed

Aleksander, Picton

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
nice room and view from the 16 th floor!
1 nacht verbleven in april 2024
Reactie van Dorcas op 30 apr 2024
Dear Aleksander,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

6/10 – Redelijk

Tara

Reisde met een groep
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
.
6 nachten verbleven in april 2024
Reactie van Dorcas op 19 mei 2024
Dear Tara,Thank you for your rating.Kind Regards,Dorcas

6/10 – Redelijk

David

Positief: Netheid, personeel en service
6 nachten verbleven in april 2024
Reactie van Dorcas op 30 apr 2024
Dear David,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager

10/10 – Uitstekend

Nathalie Anne-Marie, Wellington

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a great stay. Comfortable room with amazing views. Sheridan at reception was lovely and really made my stay a wonderful experience.
7 nachten verbleven in april 2024
Reactie van Dorcas op 24 apr 2024
Dear Nathalie Anne-Marie,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team and Sheridan. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

8/10 – Goed

Anjelika

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were lovely, quiet enough for the area its in. Clean rooms
2 nachten verbleven in april 2024
Reactie van Dorcas op 30 apr 2024
Dear Anjelika,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

10/10 – Uitstekend

Naomi

7 nachten verbleven in april 2024
Reactie van Dorcas op 13 mei 2024
Hi Naomi,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 – Goed

Sarah

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had to pay extra for car parking, buffet breakfast was expensive for what was on offer and the amount of people
7 nachten verbleven in april 2024
Reactie van Dorcas op 22 apr 2024
Dear Sarah,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Dorcas B.Reservation Manager

10/10 – Uitstekend

Nicola

Reisde met familie
Positief: Personeel en service, voorzieningen
Excellent view and great room for our family
5 nachten verbleven in april 2024
Reactie van Dorcas op 22 apr 2024
Hi Nicola,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

4/10 – Matig

Kathryn

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We were in the renovated section The room was fine however you can hear everything including the lift doors constantly going up and down and opening Had to ask reception to fill body wash as when we arrived there was none and rubbish and dropped food was left in the hall way for days. Location was the only positive.
4 nachten verbleven in april 2024
Reactie van Dorcas op 22 apr 2024
Dear Kathryn,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Dorcas B.Reservation Manager

6/10 – Redelijk

Louisa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It's a great hotel with great location but some of my clothes were stolen out of the guest dryer machines. And a pair of shorts also taken from the room. When i reported it to front desk, the lady didn't really know what to do. So whoever took them, needs it more than us
2 nachten verbleven in april 2024
Reactie van Dorcas op 18 apr 2024
Dear Louisa ,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Dorcas Reservation

10/10 – Uitstekend

Zlatko

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Dorcas op 11 apr 2024
Dear Zlatko,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,

6/10 – Redelijk

Jason

Pool area needs modernising Room was nice Staff forgot to clean the room
4 nachten verbleven in april 2024
Reactie van Dorcas op 9 apr 2024
Dear Jason,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager

10/10 – Uitstekend

Balwinder

2 nachten verbleven in april 2024
Reactie van Dorcas op 24 apr 2024
Hi Balwinder,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5 out of 5 rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

6/10 – Redelijk

Peter

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
a lot more run down than 1 year ago when we stayed, lifts not working, no parking even though we paid for it, great location, just not run as it was
5 nachten verbleven in maart 2024
Reactie van Dorcas op 5 apr 2024
Dear Peter ,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Dorcas B.Reservation Manager

8/10 – Goed

Aimee, West End

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Got to the property to be told they’re now cashless and also can’t use Apple Pay which was almost a disaster as I don’t carry a physical debit card with me anymore. This info should be notified when booking property this is my 3rd trip in 4 months and the first I was aware of the change of process. Other than that bed was so comfy best sleep I’ve had in weeks and Sheridan at front desk is consistently lovely and helpful at every checkin.
1 nacht verbleven in maart 2024
Reactie van Dorcas op 3 apr 2024
Dear Aimee,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager

10/10 – Uitstekend

LEONARD

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in februari 2024
Reactie van Dorcas op 3 apr 2024
Hi Leonard,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Second time staying here and they were excellent both times. Clean, great location and great breakfast
10 nachten verbleven in maart 2024
Reactie van Dorcas op 3 apr 2024
Good Day David,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 – Goed

Binita

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Dorcas op 3 apr 2024
Hi Binita,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 – Goed

William

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The service was good and the staff friendly .
2 nachten verbleven in maart 2024
Reactie van Dorcas op 26 mrt 2024
Hi WIlliam,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 – Uitstekend

Mustafa

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
5 nachten verbleven in januari 2024
Reactie van Dorcas op 26 mrt 2024
Hi Mustafa,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 – Uitstekend

Brodie-Lee

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Dorcas op 26 mrt 2024
Hi Brodie-Lee,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 – Goed

Masahiko

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect location.
5 nachten verbleven in maart 2024
Reactie van Dorcas op 26 mrt 2024
Hi Masahiko,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 – Uitstekend

Brooke

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Dorcas op 26 mrt 2024
Hi Brooke,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 – Uitstekend

Jason

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy and quick check-in and check-out. Lift was super fast! Food options on-site and within easy walking distance. Staff helpful and friendly. Will stay again when in town.
Reactie van Dorcas op 26 mrt 2024
Hi Jason,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

6/10 – Redelijk

Barry

Reisde met partner
Positief: Netheid
If you enjoy the sound of loud clubbing and dance music from surrounding premises punctuating your sleep until 4am on a Sunday morning go right ahead.
1 nacht verbleven in maart 2024
Reactie van Dorcas op 26 mrt 2024
Dear Barry,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager

6/10 – Redelijk

Mahran D

Negatief: Netheid
7 nachten verbleven in maart 2024
Reactie van Dorcas op 26 mrt 2024
Hi Mahran D,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 3-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 – Uitstekend

James

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent central location, never thought i would like surfers paradise but glad to be proven wrong. Hotel staff were excellent and the view from the 33rd floor was awesome.
7 nachten verbleven in maart 2024
Reactie van Dorcas op 26 mrt 2024
Hi James,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 – Uitstekend

Dobrica

5 nachten verbleven in maart 2024
Reactie van Dorcas op 5 apr 2024
Hi Dobrica,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 – Uitstekend

Tomoko

2 nachten verbleven in maart 2024
Reactie van Dorcas op 3 apr 2024
Hi Tomoko,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 – Goed

Raymond, Derrimut

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location, within walking distance to everything
5 nachten verbleven in maart 2024
Reactie van Dorcas op 11 mrt 2024
Dear Raymond,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,