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Beoordelingen van The Station Universe - Ghent - Campus Accommodation

1 out of 5
The Station Universe - Ghent - Campus Accommodation
Verpleegstersstraat 95, 004, Ghent, België

Beoordelingen

4,0
Gastenscore: 10 - Uitstekend. 1 van 6 beoordelingen" "
Gastenscore: 8 - Goed. 0 van 6 beoordelingen" "
Gastenscore: 6 - Redelijk. 0 van 6 beoordelingen" "
Gastenscore: 4 - Matig. 2 van 6 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 3 van 6 beoordelingen" "

4,0/10

Netheid

4,0/10

Personeel en service

6,0/10

Voorzieningen

4,0/10

Staat van de accommodatie en faciliteiten

5,6/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Inez

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2023

4/10 – Matig

Hugues

1 nacht verbleven in april 2023

2/10 – Ontzettend slecht

ladislao

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten

2/10 – Ontzettend slecht

YESSENIA

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2022

4/10 – Matig

Samah

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very unpleasant experience!
Very unpleasant stay! I booked a full room using Hotels.com website as the shared rooms were no longer available, and the room is advertised to have 4 beds for family setting. i paid the total amount of 132 Euros for the room and when i arrived onsite, i was given a bed in a shared room with other people that acording to the person who gave me the keys costs 29 Euros per bed. She asked me to cancel the booking online which is not refundable and to pay 29 Euros in cash. She could only speak spanish and after several trials in commmunicating and using google translate she understood that my room is paid online so she gave me the keys. I contacted the host to ask about the amount i paid and the return was that i booked on hotels.com site and i should have booked on HostelWorld site. He said that since i paid, i agreed to the payment conditions and that they will not refund any money. I contacted Hotels.com and they contacted the host, again he refused to reimburse claiming that the room i booked is the room is was given. I fail to understand that as i paid way more than the price of a bed in a shared room. The room state overall is not that bad, although there is an upper bed with no easy stairs or climb to reach. there is one bathroom and one toilet shared with 2 other rooms (mixed) so 12 total people sharing same bathroom and toilet. If one signs up for this, it is not that bad as a hostel experience, but the communication and the customer service are terrible.
1 nacht verbleven in oktober 2022

10/10 – Uitstekend

Jonas

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was well
1 nacht verbleven in augustus 2022
Reactie van Valentino op 24 sep 2022
Thank you Jonas for your smooth stay ! Always welcome in our Station Universe !