Dear Geert, Thank you for leaving us this review.we are pleased to know that he was so satisfied with his stay that he gave us such a score.we hope that everything was to his liking.We look forward to having you back as our guest soon.Best regards

Thank you for your feedback! Hoping to hosting you here again next time! Best wishes from the Staff

Thank you Sven! Hoping to seeing you here again soon! Best wishes from the staff

Bedankt Mieck! Het was een genoegen om je hier te verwelkomen! Zie je binnenkort weer!

Bedankt voor uw vriendelijke beoordeling en we hopen u snel weer te zien!

Danke für Ihre Bewertung und schätzen Sie Palazzo Grillo! Hoffentlich sehen wir uns bald wieder hier! Beste Wünsche vom Personal

Dear Alex, Thank you so much for this generous review, we are so glad that you appreciated your stay with us in Genova ! We are also glad to know that you liked the restaurant recommendations,Looking forward to welcome you another time !Staff Hotel Palazzo Grillo

Dear Sandy and Mike,Thank you so much for your wonderful review! We're thrilled to hear that you loved everything about your stay and found our team at the front desk helpful. We can't wait to welcome you back for another good experience.Best regards,Palazzo Grillo Staff

Dear mr Kiriko, we are very sorry to read your words about your stay. We don't exactly understand the meaning of your comment, the Palace is an original building from the 16th century, this is the best details that you can find in Italy. It was completly renovated a few years ago and offers all the comforts required of a 4-star hotel. What did you miss during your stay?Please let us know better your message. best regards

Thank you for your kind feedback.We look forward to welcoming you here again soon!Best wishes from all the staff of Palazzo Grillo

Thank you! :)See you again next time!

Thank you so much Mark for your review.We are very happy that you appreciated the staff.Visit us again soon!Best wishes

Thank you for your review and for sharing us some photos of your stay.See you again next time!

Thank you so much for the perfect rating!Cheers

Thank you for your feedback!If you have any suggestions on how we can improve, please do not hesitate to let us know.Hoping to hosting you again next time!Best wishes from all the staff

Thank you David, we are happy that you appreciated the hotel, our services and the staff :)Hoping to hosting you again in the future!Best wishes

Thank you Judith :)Regards!

Thank you Sara for taking time on writing us your wonderful feedback.We are really very happy that your stay went well and that you were satisfied with the hotel and the staff.We are also glad that you highlighted our breakfast.We are really hoping to welcoming you back here in the future!Best wishes from all the staff

Thank you so much Hans :)Best wishes

Dear Mark,Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you appreciated various aspects of our hotel, such as our dedicated staff, great breakfast, and the overall location. We apologize if the room you were assigned did not meet your expectations, it features original 1500s cotto floor and wooden ceiling, preserving the rich history of the building but as it faced the lateral alleys, it is indeed a bit darker and usually more quiet compared to the rooms facing the square.We truly appreciate your feedback and we hope that despite the room issue, you were still able to enjoy the historical charm of our hotel.Once again, thank you for your review, and we hope to have the opportunity to welcome you back in the future to provide a more satisfying experience.Warm regards,The staff

Hello Carlos,Thank you for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had an amazing stay at our hotel. Our 16th-century architecture is indeed a remarkable feature, and we take pride in seamlessly blending it with modern amenities to provide our guests with a convenient and comfortable experience.It's heartening to know that you found our location in the heart of Genoa's historical city center to be so elegant and well-suited for exploring the city. Being surrounded by shopping and restaurants certainly adds to the charm of our location. :)We truly appreciate your recommendation, and we look forward to the opportunity to welcome you back for another memorable stay!Warm regards,The Staff

Thank you Stephen for your kind words! We're delighted to hear that you appreciated the charm of our historic building.Our location is indeed one of our standout features, providing easy access to some of the city's most iconic attractions. We're glad you found it convenient during your stay!We hope you had a wonderful time exploring the area, and we look forward to the possibility of welcoming you back in the future!Warm regards,The Staff

Thank you for the perfect 10 Helen C!Hoping to welcoming you here again in the future.Best wishes from all the staff

Dear Lise,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are sorry to hear that your experience was not entirely as you had hoped.We sincerely apologize for any inconvenience you experienced with the stairs leading to your room. We understand that this can be challenging, especially when you have luggage or mobility issues. We do have rooms available without stairs, and we regret that this information was not provided to you upon check-in. In the future, please feel free to request a room without stairs when making your reservation or inform our staff in advance, and we will be more than happy to accommodate your preferences.Regarding the size of your room and the price, we understand your concerns. We offer various room categories at different price points.Please do consider that you stayed during the International Boat Show in which rates are higher compared to usual because of this special event.We appreciate your comments on the breakfast options and coffee temperature. We will share your feedback with our kitchen and service teams to ensure we can provide a better dining experience for our guests in the future.We hope you might consider giving us another chance in the future with a room that better suits your preferences.Warm regards,The Staff

Thank you Hamid! Best wishes from all the staff

Dear Olga, we thank you immensely for this review. We are pleased to know that you were fully satisfied with your stay at our hotel and we hope to have you back as our guest soon to be able to positively surprise you again.Best regards

Dear Joel, thank you very much for the kind words you have reserved for us.we are pleased to know that he was fully satisfied with his stay and that he particularly appreciated the terrace which is on the fifth floor of the hotel, it is meant to be a small place where you can rest and soak up the sun.We hope to have you back as our guest soonBest regards

Dear Ms. Tram,We would like to thank you for taking the time to share your recent experience at our establishment. We are delighted that you chose to stay with us and appreciate your feedback. However, we deeply regret that your stay did not live up to your expectations.First of all, we apologize that we were unable to upgrade you despite your Gold status. Unfortunately, during your stay, our three-person rooms were all occupied, making it impossible to assign an upgrade. We are also sorry to hear that the wifi in your room was intermittent. but the staff went to solve the problem as soon as you reported the issue.We appreciate your constructive feedback because it helps us identify areas where we need to improve. Your satisfaction is our priority, and we hope you will give us another chance to provide you with a memorable stay in the future.Once again, we thank you for choosing our hotel, and we hope you return soon for a much more pleasant experience.Sincerely,The Staff

Cher Yves, Nous vous remercions infiniment pour les aimables paroles que vous nous avez réservées.Nous sommes heureux de savoir que vous avez été pleinement satisfait de votre séjour dans notre hôtel et que vous avez particulièrement apprécié l'accueil qui vous a été réservé par notre personnel et nos espaces détente aménagés spécialement pour vos clients.Nous espérons vous revoir bientôt comme client.Cordialement

Kära Anna, Tack för att du lämnade denna kommentar till oss, vi tar våra kunders recensioner på största allvar.Vi är glada att veta att du hade en bra vistelse på vårt hotell och att du särskilt uppskattade personalens professionalism och hotellets centrala läge i den historiska stadskärnan.tack för att du meddelade oss om denna defekt på gardinerna, vi kommer att kontrollera och göra något för att lösa det.Vi hoppas att du snart är tillbaka som kund.vänliga hälsningar

Gentile Filippo, la ringraziamo immensamente per le sue parole cortesi.siamo lieti di sapere che sia rimasto ampiamente soddisfatto dal suo soggiorno presso il nostro hotel, tanto da consigliarlo ad altri. speriamo di riaverla presto come nostro ospite. cordiali saluti .

Dear Ruslan, We thank you immensely for your kind words.we are pleased to know that he was fully satisfied with his stay and that he particularly appreciated our international breakfast.We hope to have you back as our guest soon.Best regards

Gentile Paolo, la ringraziamo per averci lasciato questo commento. siamo lieti che abbia passato un piacevole soggiorno presso il nostro hotel e che sia rimasto ampiamente soddisfatto dalla colazione che ha potuto gustare al quinto piano e dalla disponibilità, professionalità dimostratele dal nostro personale. speriamo di riaverla presto come nostro ospite. cordiali saluti

Thank you so much for your positive feedback.We are hoping to welcoming you here again next time!Best wishes from all the staff

Thank you so much for your positive feedback.We are hoping to welcoming you here again next time!Best wishes from all the staff

Thank you so much for your positive feedback.We are hoping to welcoming you here again next time!Best wishes from all the staff

Thank you so much for your positive feedback.We are hoping to welcoming you here again next time!Best wishes from all the staff

Thank you so much for your feedback!See you again next time!Best wishes

Thank you so much for your feedback!See you again next time!Best wishes

Thank you so much for your feedback!See you again next time!Best wishes

Dear Thomas,Thank you so much for your kind words.It was such a pleasure to host you here.We know that Genoa could be hard to discover in its historical city center but after the first time the city shows its beauty.Thank youSee you soon.