Luxe beddengoed, een kluis op de kamer, een bureau, een laptopwerkplek

Beoordelingen van Hilton London Gatwick Airport

4 out of 5
Hilton London Gatwick Airport
South Terminal Gatwick Airport, Gatwick, England

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 774 van 1280 beoordelingen" "
Gastenscore: 8 - Goed. 318 van 1280 beoordelingen" "
Gastenscore: 6 - Redelijk. 96 van 1280 beoordelingen" "
Gastenscore: 4 - Matig. 52 van 1280 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 40 van 1280 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,8/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Amy, Amsterdam

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean, great location, friendly staff and easy access and directions to reach to the airport. Would definitely recommend
1 nacht verbleven in augustus 2023
Reactie van Hilton Gatwick Team op 4 sep 2023
Good morning, Thank you for your feedback! We are happy to hear your recent stay with us was enjoyable. Looking forward to welcoming you soon again! Kind regards, Hilton Gatwick Airport

6/10 – Redelijk

Roger

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid
Good location near the airport, very friendly staff however not that clean (used tissues in the bathroom, gym not clean)
1 nacht verbleven in juni 2023
Reactie van Hilton Gatwick Airport op 7 jun 2023
Thank you for your feedback! We are happy to hear that your recent stay with us was enjoyable! Looking forward to welcoming you again. Sincerely,

10/10 – Uitstekend

Arnold

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice recepcionist, good location
1 nacht verbleven in maart 2023
Reactie van Reception Team op 23 mrt 2023
Thank you for your feedback, with regards to your recent at Hilton London Gatwick. We value your comments and hope to welcome you soon to our property.Thanks

10/10 – Uitstekend

Thomas, OSLO

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fornøyd
1 nacht verbleven in mei 2024

4/10 – Matig

leila

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room I had booked had been given to someone else. It was a family room so we could be together. Instead they issued me two rooms with an adjoining door. We waited for a while and didn’t get settled in till after 5pm then once luggage piece was left behind.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Owen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was spacious, clean, and comfortable. The staff was friendly and more than willing to help.
1 nacht verbleven in mei 2024

8/10 – Goed

Dan

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Very convenient location for an early flight, if you want to get to sleep early, that can be a challenge with noisy neighbours!!!
1 nacht verbleven in mei 2024
Reactie van Hilton Gatwick Airport op 23 mei 2024
Dear Dan,Thank you for sharing your experience. We're glad to hear you found our location convenient for your early flight. We apologize for any disturbance caused by noisy neighbours. We do our best to address noise issues promptly and ensure our guests have a pleasant stay. We hope to welcome you back for a more peaceful visit in the future.

8/10 – Goed

nael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Hilton Gatwick Team op 24 mei 2024
Dear Nael,Thank you for taking your time to leave us your feedback about your recent stay at Hilton London Gatwick.We are pleased to hear that your stay was to your liking. We look forward to welcoming you back to our hotel in the near future.Kind Regards,

10/10 – Uitstekend

Olivia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
As expected, nice staff, very convenient
1 nacht verbleven in mei 2024
Reactie van Hilton Gatwick Airport op 22 mei 2024
Dear Olivia,Thank you for your feedback! We're glad to hear that your stay met your expectations and that you found our staff nice and the location convenient. We look forward to welcoming you back soon!

10/10 – Uitstekend

Marisol

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I always feel very welcome and safe at this hotel👍🙌
2 nachten verbleven in mei 2024
Reactie van Hilton Gatwick Airport op 22 mei 2024
Dear Marisol,Thank you for your feedback! We're delighted to hear that you always feel welcome and safe during your stays with us. We look forward to hosting you again soon!

10/10 – Uitstekend

Lynn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotel and staff.Thefood was amazing.
1 nacht verbleven in mei 2024
Reactie van Hilton Gatwick Airport op 22 mei 2024
Dear Lynn,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay and found our staff and food to be amazing. We look forward to welcoming you back soon.

8/10 – Goed

Stephen, Iver

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Hilton Gatwick was a great overnight option for an early flight departure from Gatwick South Terminal.
1 nacht verbleven in mei 2024
Reactie van Hilton Gatwick Airport op 21 mei 2024
Dear Stephen,Thank you for taking your time to leave us your feedback.We are delighted to hear that your stay was to your liking.We look forward to welcoming you back to our hotel in the near future.Kind regards,

10/10 – Uitstekend

Betty

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The closest hotel to Gatwick South terminal, easily walkable to the departures area, through a covered walkway. So convenient for an early morning flight.
1 nacht verbleven in mei 2024
Reactie van Hilton Gatwick Airport op 21 mei 2024
Dear Betty,Thank you for taking your time to leave us your feedback.We are pleased to hear that your found your stay convenient.We look forward to welcoming you back to our hotel in the near future.Kind regards,

10/10 – Uitstekend

Christiane, Chambly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Hilton Gatwick Airport op 22 mei 2024
Dear Christiane,Thank you for your feedback. We appreciate you taking the time to share your experience with us. Your comments are important and help us improve our services. We hope to welcome you back in the future.

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was great and I especially liked the surrounding airport. Although there was a lack of pickles and could’ve used more pickles
1 nacht verbleven in mei 2024
Reactie van Hilton Gatwick Team op 20 mei 2024
Thank you for your feedback. We are glad to hear that you had a pleasant stay with us. We hope to welcome you back soon. Kind regards,

4/10 – Matig

Rae

Negatief: Staat van de accommodatie en faciliteiten
The food in this hotel was very expensive and completely inedible. The condition was not worth the cost nor the star rating. Disappointing.
1 nacht verbleven in mei 2024
Reactie van Hilton Gatwick Team op 20 mei 2024
Thank you for taking the time to share your experience. We thrive to do our best for our guests. Please do not hesitate to get in touch with the Manager on Duty if there is anything that is not to your liking next time you stay with us.We are looking forward to welcoming you back soon.Kind regards,

10/10 – Uitstekend

Neil de

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Handy for the airport
1 nacht verbleven in maart 2024
Reactie van Hilton Gatwick Airport op 21 mei 2024
Dear Neil De,Thank you for your feedback! We're glad to hear that your stay met your needs. If you have any further suggestions or requests, please let us know. We hope to welcome you back soon!

10/10 – Uitstekend

Tara

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very easy to get to from the airport
1 nacht verbleven in mei 2024
Reactie van Hilton Gatwick Team op 19 mei 2024
Thank you for your feedback! We hope to welcome you back soon. Kind regards,

10/10 – Uitstekend

Clare

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great, clean hotel. Access to South terminal. Amazing soft comfortable bed!!!
1 nacht verbleven in mei 2024
Reactie van Hilton Gatwick Team op 19 mei 2024
Thank you for your feedback. We are glad to hear that you had a pleasant stay with us. We hope to welcome you back soon. Kind regards,

6/10 – Redelijk

Joanne, Delta

Reisde met partner
Very close to the airport terminals
1 nacht verbleven in mei 2024
Reactie van Hilton Gatwick Team op 17 mei 2024
Dear JoanneThank you for your feedback.I am really glad to hear that you had pleasant stay with us.We are looking forward to welcoming you back soon.Kind regards,

10/10 – Uitstekend

Leslie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beds were comfortable. Crab tree products for hair and skin were lovely . The bath was deep with high sides. Surprisingly quiet for an airport location. I felt safe. Was disappointed with the early check in process . I thought 25 pounds a lot to add to the room cost. Still waiting to see what the actual charge for the room is as there looks to be 2 charges on my credit card . Otherwise friendly staff.
1 nacht verbleven in mei 2024
Reactie van Hilton Gatwick Airport op 15 mei 2024
Dear Leslie,Thank you for taking your time to leave us your feedback.We are delighted to see the score you have given us. The pre authorisation takes 3-5 working days to release, but I have also forwarded you the final invoice for your reference.We look forward to welcoming you back to our hotel in the near future.Kind regards,

10/10 – Uitstekend

Helen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean and convenient.
1 nacht verbleven in mei 2024
Reactie van Hilton Gatwick Team op 15 mei 2024
Dear Helen,Thank you for taking your time to leave us your feedback about your recent stay with us.We are delighted to hear that your stay was to your liking.We look forward to welcoming you back to our hotel in the near future.Kind regards,

10/10 – Uitstekend

Fabayo

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A comfortable stay
1 nacht verbleven in mei 2024
Reactie van Hilton Gatwick Team op 14 mei 2024
Thank you for your feedback! We are looking forward to welcoming you back soon. Kind regards,

8/10 – Goed

David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean airport hotel ideal for an over night stay if you have an early morning flight.
1 nacht verbleven in mei 2024
Reactie van Hilton Gatwick Team op 14 mei 2024
Thank you for your feedback! We are looking forward to welcoming you back soon. Kind regards,

10/10 – Uitstekend

Duncan, Geneva

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Hilton Gatwick Team op 14 mei 2024
Thank you for your feedback! We are looking forward to welcoming you back soon. Kind regards,

10/10 – Uitstekend

Anthony

Positief: Netheid, personeel en service
1 nacht verbleven in mei 2024
Reactie van Hilton Gatwick Team op 14 mei 2024
Thank you for your feedback! We hope to welcome you back soon. Kind regards,

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Perfect place to spend the night before transatlantic flight
1 nacht verbleven in mei 2024
Reactie van Hilton Gatwick Team op 12 mei 2024
Thank you for your feedback! We are glad to hear that you had a pleasant stay with us. We hope to have the opportunity to welcome you back soon. Kind regards,

10/10 – Uitstekend

Shaida

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel two minutes from the airport. Fantastic and easily commutable. Lovely staff and a nice hotel.
1 nacht verbleven in mei 2024
Reactie van Hilton Gatwick Team op 11 mei 2024
Thank you for your feedback! We are glad to hear that you had a pleasant stay with us. We hope to welcome you back soon. Kind regards,

8/10 – Goed

Hilary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Hilton Gatwick Team op 12 mei 2024
Thank you for your feedback! We hope to welcome you back soon. Kind regards,

10/10 – Uitstekend

Daniel

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Connected to airport very clean and nice room
1 nacht verbleven in mei 2024
Reactie van Hilton Gatwick Team op 11 mei 2024
Dear Daniel,Thank you for taking your time to leave us your feedback.We are delighted to hear that your stay was to your liking.We look forward to welcoming you back to our hotel in the near future.Kind regards,

10/10 – Uitstekend

Kevin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
W
1 nacht verbleven in mei 2024
Reactie van Hilton Gatwick Team op 11 mei 2024
Dear Kevin,Thank you for taking your time to leave us your feedback.We are delighted to see that your stay was to your liking.We look forward to welcoming you back to our hotel in the near future.Kind regards,

8/10 – Goed

Colin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient for one night prior to early morning flight. Food and service good. Very comfortable.
1 nacht verbleven in april 2024
Reactie van Hilton Gatwick Airport op 10 mei 2024
Dear Colin,Thank you for sharing your experience with us! We're glad to hear that you found our hotel convenient for your overnight stay before your early morning flight. It's great to know that you enjoyed the food, service, and overall comfort of your stay. If you have any further feedback or if there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!

8/10 – Goed

Kathryn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The signage was not very good coming off the Nation Express bus had to ask for directions It was fine when coming through the airport terminal
1 nacht verbleven in mei 2024
Reactie van Hilton Gatwick Team op 19 mei 2024
Thank you for taking a moment to share your experience. We are sorry to hear that the signage provided by the airport were not enough to find us easily. Our Executive team will review your comment and liaise with the airport if needed. We hope to have the opportunity to welcome you back soon. Kind regards.

8/10 – Goed

michael

Reisde met partner
Need to look into more Gluten & Lactose free options On the evening menu, as my wife had a very limited choice. For a big chain like the Hilton it’s very embarrassing.
1 nacht verbleven in mei 2024
Reactie van Hilton Gatwick Airport op 9 mei 2024
Dear Michael,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the limited gluten and lactose-free options on our evening menu. We understand the importance of catering to dietary requirements and will certainly look into expanding our offerings in this regard. Your comments are valuable to us as we continuously strive to improve our services. If you have any specific dietary preferences or requirements for your next visit, please don't hesitate to let us know in advance, and we will do our best to accommodate them. We appreciate your patronage and hope to have the opportunity to welcome you back soon.

10/10 – Uitstekend

Paul

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Spacious and high standard of finishes in room. Friendly staff
1 nacht verbleven in mei 2024
Reactie van Hilton Gatwick Airport op 7 mei 2024
Dear Paul;Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Hilton London Gatwick soon.Kind Regards,Hilton London Gatwick

10/10 – Uitstekend

Dawn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Just a short walk to the terminal . Room Very quiet,clean good quality handsoap/ shower products and nice fluffy white towels. Bed comfortable with good bedlinen . Breakfast was super..,really good choice and spotless hygiene..Only let down by poor quality coffee. All staff smiley and welcoming . An excellent start to our holiday.
1 nacht verbleven in mei 2024
Reactie van Hilton Gatwick Team op 6 mei 2024
Thank you for your feedback! We are really glad to hear that you had a pleasant stay with us. We hope to have the opportunity to welcome you back soon. Kind regards,

2/10 – Ontzettend slecht

Rupa

Reisde met familie
Negatief: Personeel en service
At the time of check-in we were asked to pay and since the card machine was not working we paid cash. We were charged for the room again on the card that the room was booked with. When questioned we were given different answers by different people. Waiting for a refund since we were charged twice.
1 nacht verbleven in mei 2024
Reactie van Hilton Gatwick Airport op 4 mei 2024
Dear Rupa,Thank you for taking your time to leave us your feedback.Once again, our sincerest apologies for the double charge. Rest assured that the payment on the VISA card has been refunded this morning. We are very sorry that this has happened.Kind regards,

10/10 – Uitstekend

peter

Positief: Personeel en service, voorzieningen
Proximity to terminal
1 nacht verbleven in mei 2024
Reactie van Hilton Gatwick Airport op 4 mei 2024
Dear Peter,We are truly heartened to receive your generous review of Hilton London Gatwick. Thank you for letting us know how much you enjoyed it.We look forward to having you with us again in the near future.Kind Regards,Hilton Reception team

10/10 – Uitstekend

SUNIL

1 nacht verbleven in april 2024
Reactie van Hilton Gatwick Airport op 22 mei 2024
Dear Sunil,Thank you for your feedback. We appreciate you taking the time to share your experience with us. Your comments are important and help us improve our services. We hope to welcome you back in the future.

10/10 – Uitstekend

Asher, St Georges

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was convenient…. Like the airport shuttle. Room was clean and comfortable
1 nacht verbleven in april 2024
Reactie van Hilton Gatwick Airport op 2 mei 2024
Dear Asher,Thank you for your feedback! We are very happy to hear that your recent stay with us was enjoyable. Looking forward to welcoming you soon again! Sincerely,

8/10 – Goed

Carole

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff are really helpful my stay was very short as I had to leave at 3 am for my flight
1 nacht verbleven in april 2024
Reactie van Hilton Gatwick Airport op 2 mei 2024
Dear Carole,We are truly heartened to receive your generous review of Hilton London Gatwick. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Reception team

10/10 – Uitstekend

Eric

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place to overnight before flyonh
1 nacht verbleven in april 2024
Reactie van Hilton Gatwick Airport op 29 apr 2024
Dear Eric,Thank you for taking your time to leave us your feedback.We are delighted to hear that your stay was to your liking.We look forward to welcoming you back to our hotel in the near future.Kind regards,

10/10 – Uitstekend

Robert

1 nacht verbleven in april 2024
Reactie van Hilton Gatwick Airport op 18 mei 2024
Dear Robert,Thank you for taking your time to leave us your scores.We are delighted to hear that your stay was to your liking.We look forward to welcoming you to our hotel in the near future.Kind regards,

8/10 – Goed

Richard, RDtwo Blenheim

Reisde met partner
Room clean and quiet, but a very long walk. No help with suitcases when leaving. Excellent chicken sandwich on room service.
1 nacht verbleven in april 2024
Reactie van Hilton Gatwick Airport op 26 apr 2024
Dear Richard,We are truly heartened to receive your generous review of Hilton London Gatwick. Thank you for letting us know how much you enjoyed it. However i am sorry about the long walk and the lack of help.We look forward to having you with us again in the near future.Kind Regards,Hilton London Gatwick

10/10 – Uitstekend

Sarah

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I stay all the time, staff are lovely Food is good and rooms are great
1 nacht verbleven in april 2024
Reactie van Hilton Gatwick Airport op 24 apr 2024
Dear Sarah,Thank you for choosing the Hilton London Gatwick and for taking the time to offer your feedback. We hope to see you again on a future visit to London Gatwick.Kind Regards,Hilton London Gatwick

10/10 – Uitstekend

Catherine

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient for the airport. The staff were helpful in giving me a ground floor room for a very elderly lady. Assistance in the morning were on time.
1 nacht verbleven in april 2024
Reactie van Hilton Gatwick Airport op 23 apr 2024
Dear Catherine,Thank you for your feedback and the 5* scores! We hope to welcome you back soon.Best Regards,Hilton London Gatwick Airport

8/10 – Goed

Michael, Peyia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good-sized room. Pleasant service. Walkable to South Terminal and shuttle to North Terminal.
1 nacht verbleven in januari 2024
Reactie van Hilton Gatwick Airport op 23 apr 2024
Dear Michael,Thank you for your feedback! We are really glad to hear that you had a pleasant stay with us.We hope to have the opportunity to welcome you back soon.Best Regards,Hilton London Gatwick Airport

10/10 – Uitstekend

Jerry

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Being able to walk from the airport terminal thru a covered walkway was conviwnient. No need for taxi or shuttles. Clean, nice rooms. Breakfast buffet was worth the price!
1 nacht verbleven in april 2024
Reactie van Hilton Gatwick Airport op 21 apr 2024
Thank you for your feedback!We are very happy to hear that your recent stay with us was enjoyable.Looking forward to welcoming you soon again!

10/10 – Uitstekend

Nancy

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had an executive room in the new building which was immaculate. Very easy to walk into south terminal. The front desk clerk was a little annoyed that I booked through Expedia not Hilton( I’m a Hilton member). Only complaint no help getting luggage to and from room. I had more than usual for a long trip . Lounge was well maintained and lovely hostess.
1 nacht verbleven in april 2024
Reactie van Hilton Gatwick Airport op 21 apr 2024
Thank you for your feedback!We are very happy to hear that your recent stay with us was enjoyable.However, we are sorry about not providing you the luggage assistance that you required. We will thoroughly review this matter and make sure we improve in the future.Looking forward to welcoming you soon again!Sincerely,

8/10 – Goed

louise

1 nacht verbleven in april 2024
Reactie van Hilton Gatwick Airport op 10 mei 2024
Dear Louise,We appreciate your positive feedback! If there's anything specific you'd like to highlight about your experience or if you have any suggestions for improvement, we'd love to hear them. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future!