Vakantie en citytrip naar Galata

Personeel receptie

Uitstekend hotel. Wij hadden een suite met keuken. Echt geweldig ook de bedden zijn prima. Heerlijk ontbijt en goede service.

Nice accommodation. All amenities included. Well equipped kitchen. Balcony. Hot tubs and gym.

We really enjoyed our stay. Unfortunately one incident left a bad feeling. My friend wanted half board BC of the kosher food. I did not. We arranged it on our 2nd day at the hotel. Dinner was €35 Tue-Thu and €50 Fri-Sat. On Fri at 5 PM I went to reception to cancel my friend’s dinner. She said that for Fri-Sat anyone wanting dinner had to book a table. I confirmed twice and asked about Sat. She confirmed my friend would need to book. On Sat I booked a table for one via WhatsApp and got a confirmation. At checkout we saw a €50 charge for Fri. I reminded her that I had spoken to her the day before and said my friend would not have dinner on Fri. She became confused and said she would call the manager. When he arrived I asked them to check the Fri reservations and see we were not registered for dinner. They said the records were in the closed restaurant and could not be checked. My WhatsApp also showed I booked only one table for Sat. The manager accused me of being disrespectful and using my hands. I apologized and explained this is simply how I talk. I continued calmly. Eventually he told reception to remove the €50 as if he was doing us a favor. Before leaving I apologized again and offered my hand. He shook it without looking at me. After an otherwise wonderful stay this spoiled the end of our experience. We left feeling as though we had been treated like people trying to get something for free because we had simply followed the hotel’s instructions.