Exterieur

Beoordelingen van American Hotel

3.5 out of 5
American Hotel
18-20 East Main Street, Freehold, NJ

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 632 van 962 beoordelingen" "
Gastenscore: 8 - Goed. 226 van 962 beoordelingen" "
Gastenscore: 6 - Redelijk. 59 van 962 beoordelingen" "
Gastenscore: 4 - Matig. 27 van 962 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 18 van 962 beoordelingen" "

9,6/10

Netheid

9,0/10

Personeel en service

8,8/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Reactie van General Manager op 9 aug 2016
Thank you for your great rating. We strive to provide our guests with a comfortable, enjoyable stay. We hope to see you again soon!

8/10 – Goed

eurasia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Net hotel vriendelijk personeel
Alleen ontbijt zou beter kunnen, miste iets warms , pancake of ei

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Leuk typisch hotelletje
Sfeer gezelligheid troef veel intiemer dan die koude grote baanhotels bij boeking toch even navragen ligging kamer kamer aan de achterzijde veel lawaai van de airco en geen uitzicht

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mooi hotel.
Kamer was dik in orde, ruim en netjes, en personeel zeer vriendelijk.

8/10 – Goed

D. van der Goot

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
comfortabel hotel, centraal gelegen in Freehold
Prettige ontvangst. Voldeed goed aan onze wensen. Dichtbij busstation met verbindingen naar New York en Six Flags Great Adventure.

10/10 – Uitstekend

Ken

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent Service and a very professional and courteous staff. We had forgotten our Kindle and the staff was prompt to call us and inform us that they had found the item!! This historic hotel is absolutely gorgeous, has character and is very welcoming. You will not be disappointed in any manner during your stay. We will definitely come back.
1 nacht verbleven in mei 2024
Reactie van Joanne op 14 mei 2024
Ken - Thank you for the great rating and feedback on your recent stay with us! We appreciate you taking the time to let us know. We hope you come back to visit us again soon!

10/10 – Uitstekend

Yekaterina

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Joanne op 9 mei 2024
Yekaterina - Thank you so much for the wonderful rating on our boutique hotel! We hope to see you again soon!

10/10 – Uitstekend

Frankie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Super clean
2 nachten verbleven in mei 2024
Reactie van Joanne op 7 mei 2024
Frankie - Thank you for the great rating on our boutique hotel! We work hard to ensure a clean and comfortable stay for our guests. We hope you come back again soon!

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Louis

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a top shelf hotel in the heart of downtown Freehold, NJ.
3 nachten verbleven in april 2024
Reactie van Joanne op 13 apr 2024
Louis - Thank you for staying with us and for taking the time to rate our boutique hotel and for the wonderful feedback! We hope you come back again soon!

10/10 – Uitstekend

Lawrence

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect place , good food
1 nacht verbleven in april 2024
Reactie van Joanne op 9 apr 2024
Lawrence - Thank you for giving us such a great rating and for your kind words! We are so happy you enjoyed your stay. Hope to see you again soon!

10/10 – Uitstekend

Deborah

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and comfortable. Delicious dining options and staff was very friendly.
1 nacht verbleven in april 2024
Reactie van Joanne op 9 apr 2024
Deborah - Thank you very much for your rating and great feedback on our boutique hotel! We are so happy you enjoyed your stay with us. Please come back to visit us again soon!

10/10 – Uitstekend

Denise

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff are always so professional and helpful. The bartenders on the hotel side are attentive, knowledgable and charming.
1 nacht verbleven in maart 2024
Reactie van Joanne op 16 mrt 2024
Denise - Thank you for the great feedback on our hotel and staff! We try our best to give our guests a wonderful stay. We hope to see you soon!

4/10 – Matig

Joann

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
We had a leak in the room from all Of the rain. Nothing was offered. No discount. No free drinks or even future discount.
2 nachten verbleven in maart 2024
Reactie van Joanne op 13 mrt 2024
Joann - Thank you for staying with us and for the feedback. I sincerely apologize for the leak above the entrance door during your stay. I thank you for letting my maintenance department inspect the leak while you were here. It was fixed the next day. I am sorry I could not offer a discount, but I cannot discount rooms that are booked thru an online service. We would have been happy to offer an additional drink, in addition to the 2 welcome drinks. On your next visit, we would like to offer you an upgrade and additional welcome drinks. We do hope you come back to visit us and we will do our best to make sure your stay is as amazing as our guests are!

10/10 – Uitstekend

Gina

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were very friendly and helpful. The hotel is beautiful and has charm and character.
1 nacht verbleven in maart 2024
Reactie van Joanne op 12 mrt 2024
Gina - Thank you for the great rating and kind feedback on our boutique hotel! We appreciate you taking the time to let us know how we did! Please come back soon!

6/10 – Redelijk

Konstantinos

Reisde met familie en kleine kinderen
Generally nice hotel for one night but nothing special. Price was high for the location and no breakfast was included. They included bottle water only for 2 while 3 in the room. They offered 2 drinks at the bar and parking all of which we already had to pay so technically nothing was complimentary.
1 nacht verbleven in maart 2024
Reactie van Joanne op 9 mrt 2024
Konstantinos - Thank you for staying with us and for the feedback on your recent stay. Our restaurant opens at 11:30am, so we do not offer breakfast, but there are many breakfast options in walking distance. We do include 2 bottles of Figi water in the rooms, but we would happy to provide more if needed. Our amenity fee does include parking, Figi water, Keurig coffee service, wifi, a welcome drink and spa bathrobes for in-house use. The parking lot is paid parking, but we provide a permit at check in. We apologize if we did not communicate the amenities and parking, properly at check in.

8/10 – Goed

John

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The hotel is beautiful and and the rooms were very clean. The only negative was JoAnn at the check in area. She was unfriendly, unwilling to help my 90 year old parents and had a bad attitude before we even checked in. JoAnn should not be working in a hospitality environment. She was the first impression and it was not a good one. I would stay in this hotel again, but would hope to have a different employee take us through the check in process.
1 nacht verbleven in maart 2024
Reactie van Joanne op 8 mrt 2024
John - Thank you for taking the time to give us feedback on your recent stay. I would like to begin by extending my heartfelt apology for the poor service you experienced at check in. We acknowledge that we fell short of your requirements, and we realize how disappointed and unhappy this may have caused you to be. We do our best to accommodate guests and their needs. For security reasons, only the guest that is registered to that room is allowed to check in. I am sorry for the confusion and inconvenience regarding this process. We do our best to keep guests comfortable and safe while they are staying with us. I, personally, apologize and I am truly sorry for this experience.

10/10 – Uitstekend

Elizabeth

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed overnight after seeing a comedy show at the hotel. Great accommodations, convenient, fun bar and crowd!
1 nacht verbleven in maart 2024
Reactie van Joanne op 7 mrt 2024
Elizabeth - Thank you for the wonderful feedback on our boutique hotel! We are so happy you enjoyed the Comedy Show and your stay at our hotel. We appreciate you taking the time to let us know. Hope to see you again soon!

10/10 – Uitstekend

Carol

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean, great amenities
1 nacht verbleven in februari 2024
Reactie van Joanne op 27 feb 2024
Carol - Thank you very much for the wonderful rating and feedback on our boutique hotel! We are so happy you enjoyed your stay. Hope to see you again soon!

10/10 – Uitstekend

RAQUEL

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Joanne op 27 feb 2024
Raquel - Thank you for taking the time to rate our boutique hotel! We hope to see you soon!

10/10 – Uitstekend

Renee

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Joanne op 23 feb 2024
Renee - Thank you for the great rating on our boutique hotel! We are so happy you enjoyed your stay with us! Please come back and visit us again soon!

10/10 – Uitstekend

Jennifer D

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I got the room for a family member and they told me that they liked it alot
1 nacht verbleven in februari 2024
Reactie van Joanne op 23 feb 2024
Jennifer - Thank you for the wonderful rating and feedback on our boutique hotel. We are so happy your family enjoyed their stay with us. We hope to see you again soon!

10/10 – Uitstekend

Jennifer D

1 nacht verbleven in februari 2024
Reactie van Joanne op 22 mrt 2024
Jennifer - Thank you for staying with us! We hope to see you again soon!

10/10 – Uitstekend

Ivan, Berlin

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great polite staff. Parking on weekends in back is terrible, no Parking in front. A menu in the rooms would be nice
1 nacht verbleven in februari 2024
Reactie van Joanne op 14 feb 2024
Ivan - Thank you for staying with us on your recent visit to Freehold. Since we are downtown on Main Street we only offer drop off/pick up in the front of the hotel and the back parking lot is for all the downtown restaurants and hotel parking. It does get busy on the weekends, but we do offer a permit at check in for hotel parking. We do offer the restaurant menu in each room by scanning the bar code that is posted by the coffee maker. Your order will go directly to the kitchen and room service will be delivered to your room. We hope you enjoyed your stay and we hope to see you again soon!

10/10 – Uitstekend

Peter

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Joanne op 31 jan 2024
Peter - Thank you for giving us such a great rating on our boutique hotel! We are happy that our guests are happy! We hope to see you again soon!

10/10 – Uitstekend

NAJI

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is clean Customer service is excellent Fairley priced Convenient to all
1 nacht verbleven in januari 2024
Reactie van Joanne op 31 jan 2024
Thank you for the amazing rating on our boutique hotel! We appreciate the feedback and are so happy you enjoyed your stay.

10/10 – Uitstekend

Petro

1 nacht verbleven in januari 2024
Reactie van Joanne op 31 jan 2024
Petro - Thank you for the amazing rating on our boutique hotel! We are so happy you enjoyed your stay!

10/10 – Uitstekend

Kelly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Joanne op 31 jan 2024
Kelly - Thank you for staying with us and we hope to see you again soon!

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Workers are very personable
4 nachten verbleven in december 2023
Reactie van Joanne op 31 jan 2024
Paul - Thank you for the great rating and feedback! We hope to see you again soon!

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean and homey hotel. Staff was wonderful! Will go back again
1 nacht verbleven in december 2023
Reactie van Joanne op 31 jan 2024
Paul - Thank you for the wonderful rating and feedback on our boutique hotel! We are so happy you enjoyed your stay. We look forward in seeing back soon!

10/10 – Uitstekend

Salvatore

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Joanne op 19 dec 2023
Salvatore - Thank you for the wonderful rating on our boutique hotel! We are so happy you enjoyed your stay! Happy Holidays!

8/10 – Goed

Holly

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
My mother, myself and my children went for a Christmas weekend. Artie at the bar was extremely rude , hurtful, disrespectful and made us cry during the happy hour meal. The front lobby staff was also very short and rude. He was making fun and talking about my children to other patrons. I don't think the hotel is used to having any families there. However, Ryan and Brittany were incredible help. They saved our entire weekend. They were kind, gracious, understanding and very nice to my children. We ended up having a fantastic Santa brunch on Sunday thanks to them. We would return only if they were still there.
2 nachten verbleven in december 2023
Reactie van Joanne op 13 dec 2023
Holly - Thank you for sharing your feedback. We sincerely apologize for the behavior you experienced from our staff. We strive to provide exceptional service, and we regret that we fell short of your expectations. We did address the behavior you experienced with Artie and other staff members. We assure you, this behavior is not something that we condone and we are always welcoming to families with children. We are embarrassed that such behavior was displayed. I am very happy to hear our other staff members addressed your needs and concerns and very happy to hear you enjoyed the Sunday Brunch with Santa. Please accept our apologies and we do hope you come back to visit us again.

10/10 – Uitstekend

Jim

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Experience
Remodeled and everyone was wonderful!
2 nachten verbleven in november 2023
Reactie van Joanne op 16 nov 2023
Jim - Thank you so much for the amazing rating and awesome feedback on our newly renovated boutique hotel! We hope you come back to visit us again soon!

10/10 – Uitstekend

Haskell

2 nachten verbleven in november 2023
Reactie van Joanne op 12 dec 2023
Thank you for the wonderful rating on our boutique hotel! Hope to see you again soon!

8/10 – Goed

Jill

1 nacht verbleven in november 2023
Reactie van Joanne op 15 nov 2023
Jill - Thank you so much for the great rating on our boutique hotel! We are so happy you stayed with us. Please come back to visit us again soon!

10/10 – Uitstekend

Sal

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Joanne op 4 nov 2023
Sal-Thank you for amazing rating on our boutique hotel! We hope to see you again soon!

10/10 – Uitstekend

KELLY

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Joanne op 1 nov 2023
Kelly - Thank you for the wonderful rating on our boutique hotel! We hope to see you again soon!

10/10 – Uitstekend

seeperaud

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Joanne op 27 okt 2023
Thank you for the wonderful rating on our boutique hotel! We are so happy you enjoyed your stay and we hope to see you again soo!

8/10 – Goed

Linda

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice room. Would have liked a breakfast of some sort included. Had to find breakfast in town.
1 nacht verbleven in oktober 2023
Reactie van Joanne op 17 okt 2023
Linda - Thank you for the great rating and feedback on our boutique hotel. Although we do not offer breakfast there are several options in walking distance. Brooklyn Bagels, Sweet Lews, Roberto's Grille & Cafe 360. I hope you found one you liked! We also hope you come to visit us again soon!

10/10 – Uitstekend

Denise

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s a charming hotel with great staff.
1 nacht verbleven in oktober 2023
Reactie van Joanne op 14 okt 2023
Denise - Thank you for the awesome rating and feedback on our boutique hotel! We truly appreciate it. We hope to see you again soon!

10/10 – Uitstekend

Marisa

1 nacht verbleven in oktober 2023
Reactie van Joanne op 4 nov 2023
Marisa-Thank you for the wonderful rating on our boutique hotel! We hope you come to see us again soon!

10/10 – Uitstekend

Nancy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Joanne op 13 okt 2023
Nancy - Thank you very much for the wonderful rating on our boutique hotel! We are so happy you enjoyed your stay. We hope to see you soon!

10/10 – Uitstekend

Danielle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome
1 nacht verbleven in september 2023
Reactie van Your friends at the American Hotel op 25 sep 2023
Thank you Danielle for your great rating. We are so glad you enjoyed your stay at our boutique hotel.Looking forward to your next visit.

10/10 – Uitstekend

Alexandria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Your friends at the American Hotel op 21 sep 2023
Thank you Alexandria for your great rating! It was a pleasure having you as our guest.We hope you come back to our beautiful boutique hotel.

10/10 – Uitstekend

Susan, Saint Petersburg

Reisde met partner
We were very happy with our stay at the American Hotel. Check in was fast and easy with Pat. She was friendly and helpful. Eric, the bartender, was friendly and efficient. The woman (sorry, I don’t remember her name) that checked us out was warm & friendly and offered us coffee to go as she knew we were going to be on the road. I will definitely stay here again on my next visit to Freehold.
2 nachten verbleven in september 2023
Reactie van Your friends at the American Hotel op 18 sep 2023
Thank you Susan for your wonderful review. We are glad you had a pleasant stay. Our staff has been with us a long time and try to make sure all of our guests are treated special.We look forward to your next trip at our beautiful boutique hotel.

10/10 – Uitstekend

Denise

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It’s a charming hotel.
1 nacht verbleven in september 2023
Reactie van Joanne op 18 sep 2023
Denise-Thank you so much for the wonderful rating and feedback on our boutique hotel! We are so happy you enjoyed your stay.

8/10 – Goed

Ed

1 nacht verbleven in september 2023
Reactie van Joanne op 12 okt 2023
Ed - Thank you for the wonderful rating on our boutique hotel. We hope you come back and stay with us again soon.

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There's no coffee shops open early in the morning, within walking distance.
2 nachten verbleven in september 2023
Reactie van Your friends at the American Hotel op 12 sep 2023
Thank you David for your nice review. We enjoyed having you stay with us.We're sorry you couldn't find that early cup of coffee. The earliest the local shops open is 7AM.We hope to see you again at our boutique hotel.

10/10 – Uitstekend

SUKHDEV

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super hotel in the middle of Freehold with a historic connection. Fabulous staff. Would recommend to all Bruce Springsteen fans. Very safe and quiet town to see all the sites compared with Asbury Park
2 nachten verbleven in september 2023
Reactie van Your friends at the American Hotel op 12 sep 2023
Thank you Sukhdev for your great review!We enjoyed having you stay with us and look forward to your return. We love when Bruce Springsteen fans stay with us at the American Hotel!

10/10 – Uitstekend

Michele

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Place was clean, but on a pricey side for the night .
1 nacht verbleven in september 2023
Reactie van Your friends at the American Hotel op 11 sep 2023
Michele,Thank you for the great rating on our boutique hotel. We hope to see you again.