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Beoordelingen van Hampton Inn & Suites Trophy Club - Fort Worth North

2.5 out of 5
Hampton Inn & Suites Trophy Club - Fort Worth North
525 Plaza Drive, Trophy Club, Roanoke, TX

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 552 van 765 beoordelingen" "
Gastenscore: 8 - Goed. 165 van 765 beoordelingen" "
Gastenscore: 6 - Redelijk. 33 van 765 beoordelingen" "
Gastenscore: 4 - Matig. 6 van 765 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 9 van 765 beoordelingen" "

9,6/10

Netheid

9,4/10

Personeel en service

9,0/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Justin

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place to stay with easy access to major roadway. Not far from Texas motor speedway either.
2 nachten verbleven in april 2024
Reactie van Kenna R op 16 apr 2024
Thank you for sharing your feedback with us. We were so happy to hear your experience was enjoyable and hope to see you next time especially there’s another event at Texas motor Speedway. We hope you had a blast!

10/10 – Uitstekend

Kimberly

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean
2 nachten verbleven in april 2024
Reactie van Jeff F. op 15 apr 2024
Thank you for the wonderful review! I hope you'll stay with us the next time you're in town.

10/10 – Uitstekend

Sunil

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Courtesy
1 nacht verbleven in april 2024
Reactie van Kenna op 10 apr 2024
Thank you for sharing your feedback with us! We hope you had a wonderful stay and look forward to your return!

10/10 – Uitstekend

Stacy, College Station

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was very nice, bed was very comfortable. Lots of amenities!
2 nachten verbleven in maart 2024
Reactie van Jason op 18 mrt 2024
Thank you so much for taking the time to tell us how you feel. I am glad to see you enjoyed your stay and I hope we see you again. Thanks again for everything!

10/10 – Uitstekend

Ronnie, Fort Worth

Happy, comfortable experience.
2 nachten verbleven in maart 2024
Reactie van Jason op 12 mrt 2024
Thank you so much for telling us about your stay! I am so happy you and a good one! Hopefully we will see you again next time you are in the area! Thanks again for everything!

10/10 – Uitstekend

John

Zakenreiziger
The room is perfect for remote work. This has become my go to hotel when I come to the metroplex for business appointments.
1 nacht verbleven in februari 2024
Reactie van Jason op 25 feb 2024
Thanks John! I love to hear it! We'll see ya next time! Thanks again for everything!

8/10 – Goed

Barbara

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Breakfast
The breakfast was not edible. The room was nice and staff friendly, we just never experienced the food and coffee being so unacceptable.
1 nacht verbleven in februari 2024
Reactie van Jason op 20 feb 2024
Though I am happy to see our rooms nice and our staff friendly I am sorry to see you didn't enjoy the breakfast. If it is ok, I would love to know where we may have missed the mark with you. Any and all feedback is appreciated and will only help us get better.

10/10 – Uitstekend

Gabriel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Jason op 6 jan 2024
Thank you so much for the great score! I am so glad to see you enjoyed your stay! I hope this means we will see you again!

10/10 – Uitstekend

Daisy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay!
1 nacht verbleven in december 2023
Reactie van Jason op 25 dec 2023
Thank you so much for the feedback! I am so glad you enjoyed your stay and I hope we see you again. Happy Holidays!

6/10 – Redelijk

Stacey

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
We had an issue with a loud humming our whole stay. After the first night we told the front desk. It was never resolved. It kept us up at night.
3 nachten verbleven in november 2023
Reactie van Jason op 29 nov 2023
I am so sorry to see that you didn't have the best stay with us. I am very curious to know what desk agent you reported the problem to. I believe I was the one who checked you in. I only wish I had known so I could have moved you to a more comfortable room. We understand the importance of a good nights sleep and I am sorry to see you didn't get one. I hope this doesn't deter you from staying with us again. I would really love the opportunity to make things right. Nonetheless I appreciate your feedback. I hope you and your family have a good Holiday Season. Thanks again foir everything.

10/10 – Uitstekend

John

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Check in was smooth and easy. Room was perfect for remote work. It was nice having a few bottles of water upon arrival.
1 nacht verbleven in november 2023
Reactie van Jason op 18 nov 2023
Thank you so much for the awesome score! I love seeing that you enjoyed your stay. I can only hope this means we will be seeing you again next time you are in the area. Thanks again for everything!

10/10 – Uitstekend

David

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and nicely priced
1 nacht verbleven in november 2023
Reactie van Jason op 13 nov 2023
Thank you so much for the feedback! I am so happy you enjoyed your stay an can only hope this means we will see you again!

6/10 – Redelijk

Jessica

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van Jason op 2 nov 2023
Thank you so much for taking the time to complete our survey. I am happy to see you enjoyed your stay and I hope we see you again!

10/10 – Uitstekend

Linda

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice and clean👍
1 nacht verbleven in oktober 2023
Reactie van Jason op 2 nov 2023
Thank you so much for your kind words! I am so happy to see you enjoyed your stay. Thanks again for everything!

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We have stayed here a couple of times and place always clean. We had an issue with thermostat not working in our room but they moved us to room next door with no hassle.
1 nacht verbleven in oktober 2023
Reactie van Jason op 21 okt 2023
Thank you so much for taking the time to tell us how your stay went. I am so glad to hear we were able to get you taken care of. Thank you again for everything and we hope to see you again!

10/10 – Uitstekend

Laura

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, beautiful, quite
1 nacht verbleven in oktober 2023
Reactie van Jason op 17 okt 2023
Thank you so much for taking the time to complete our survey! I am very happy to see you enjoyed your stay. Hopefully we will see you again next time you are in the area.

10/10 – Uitstekend

Lucy

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Very clean and comfortable. Easy parking. Great location. Good breakfast.
2 nachten verbleven in oktober 2023
Reactie van Jason op 17 okt 2023
Thank you so much for your kind words! I am happy to see you enjoyed your stay and I hope we see you again!

10/10 – Uitstekend

Amy

1 nacht verbleven in oktober 2023
Reactie van Jason op 5 nov 2023
Thank you so much for taking the time to complete our survey! I am happy to see you enjoyed your time with us and we hope to see you again. Thanks again for everything!

6/10 – Redelijk

Jeff

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Nice Hampton Inn, nice area between the airport and racetrack, the breakfast was terrible, no one to refill anything, no bread, no waffle mix, no bacon, and no orange juice, lots of people wanting to eat but nothing ever was refilled, and we paid a premium to stay there on a race weekend. Great area though, close to Graoevine and Dallas
3 nachten verbleven in september 2023
Reactie van Jeff op 7 okt 2023
I'm sorry your experience with our breakfast was subpar. It is not our normal. We were experiencing staffing issued at the time, and I hope you'll come back and allow us to show you what we strive to hit every time.

10/10 – Uitstekend

Sheri

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Will definitely stay, again! So quiet and clean! Bed was comfortable and had hot water in the shower. Awesome price!
1 nacht verbleven in september 2023
Reactie van Jeff op 7 okt 2023
I'm so glad you enjoyed your stay with us!

10/10 – Uitstekend

Kelly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Jeff op 7 okt 2023
Thank you for the wonderful review! I hope you stay with us the next time you're in town.

10/10 – Uitstekend

norma, Edinburg

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent staff & stay as always.
1 nacht verbleven in september 2023
Reactie van Kenna op 12 sep 2023
Thank you for the awesome review! We hope you had a great stay and hope to welcome you back again soon!

10/10 – Uitstekend

Jonathan

1 nacht verbleven in september 2023
Reactie van Jeff op 7 okt 2023
Thank you for the fantastic review!

8/10 – Goed

melissa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was great, staff, room, clean.
2 nachten verbleven in juli 2023
Reactie van Jeff op 28 jul 2023
Thank you for the fantastic review!

10/10 – Uitstekend

Julie

2 nachten verbleven in juli 2023
Reactie van Jeff op 28 jul 2023
Thank you for the wonderful review and I hope you'll stay with us the next time you're in town!

10/10 – Uitstekend

Joseph

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean, new
3 nachten verbleven in juli 2023
Reactie van Jason op 12 jul 2023
Thank you for tanking the time to give us some feedback! I hope this means we will be seeing you again in the future. Thanks again for everything!

8/10 – Goed

Matthew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
You get what you'd expect from a Hampton Inn & Suites. This location is in a nicer part of the Dallas area. There is a good restaurant and place to get beers across the street. There's a BBQ place in the same parking lot, as well.
1 nacht verbleven in juli 2023
Reactie van Jason op 10 jul 2023
Thank you so much for taking the time to tell us how your stay went. I am so happy to see you had a good stay with us. Thank you for the great review and info!

10/10 – Uitstekend

Julie

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Kiewit Trip
As this was my second trip to Westlake, TX and the stay at Hampton Inn was again a great experience
2 nachten verbleven in juli 2023
Reactie van Jason op 9 jul 2023
Thank you so much for taking the time to tell us how your stay went.. I am so happy to see you had another great stay with us. I can only hope this means we will be seeing you again. Thanks again for everything!

10/10 – Uitstekend

Samuel

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Quiet place near shopping and places to eat. My only complant is the pool and pool area could have been a little cleaner. Tables in pool are needed to be cleaned and chairs in the pool patio had bird droppings on them. Pool need to have leaves etc scooped out.
6 nachten verbleven in juni 2023
Reactie van JF op 7 jul 2023
Thank you for the fantastic review! I'm so glad you enjoyed your stay with us and I truly appreciate the feedback on our pool area! I will work with our teams here to ensure everything out there looks as great as I know it can.

10/10 – Uitstekend

Joel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Jeff op 3 jul 2023
Thank you for the fantastic review!!

8/10 – Goed

Lauren

Positief: Netheid, personeel en service
Good stay :)
2 nachten verbleven in mei 2023
Reactie van Jason op 10 jun 2023
I am so glad to see you had a good stay! I hope this means we will be seeing you again. Thanks again for everything!

2/10 – Ontzettend slecht

Eldon

1 nacht verbleven in mei 2023
Reactie van Manager op 18 jun 2023
Thank you for staying with us! I sincerely apologize we did not exceed your expectations and wish we could have! If you should wish to return, we hope you would consider staying with us again!

8/10 – Goed

Julie

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Kiewit
I was on a business trip and brought my older sister with me for a get away from the reality of her life. On a business level I was very happy. On a personnel level I could not be happier, the staff was so sweet to my sister. I thank you on her behalf for a restful time away.
2 nachten verbleven in mei 2023
Reactie van Jason op 26 mei 2023
Thank you so much for your kind words! You and your sister were great! We really enjoyed having you here and are so happy to hear that you had such a great stay with us. We look forward to seeing you again next time you are in the area.

2/10 – Ontzettend slecht

IMOGENE

Reisde met familie
Could not turn off faucet in tub called office several times and no answer . Turned down some with foot.but not off.I am 95 staying with daughter.Too hard to move to another room. Would like to come back in July but now don’t know about Hampton.
2 nachten verbleven in mei 2023
Reactie van Manager op 17 mei 2023
Hello! Thank you for sharing your feedback with us! I sincerely apologize we were unable to assist with resolving the issue experienced and will be sure to address this with our team. Your experience is important to us and we will do better. We hope to welcome you back soon!

8/10 – Goed

Basiliso

2 nachten verbleven in mei 2023
Reactie van Kenna op 17 mei 2023
Thank you for sharing your feedback with us! We hope you had a great visit and hope to welcome you back again soon!

8/10 – Goed

Michelle

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Lovely property, friendly staff and good breakfast. Nice pool area. Beds were very hard. Probably the one drawback was the room was never serviced. We had to ask for towels and bath gel.
2 nachten verbleven in mei 2023
Reactie van Manager op 17 mei 2023
Thank you for staying with us! We appreciate your feedback and will utilize it towards improving our services. If you should return to the Trophy Club area, we hope to have the pleasure of seeing you again!

10/10 – Uitstekend

Azhar

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in april 2023
Reactie van HWW op 3 mei 2023
Thank you so much for the great score! I am so happy you enjoyed your stay, hopefully we will see you again in the future.

10/10 – Uitstekend

william, amarillo

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean facility. Courteous staff
1 nacht verbleven in april 2023
Reactie van Jason op 17 apr 2023
Thank you so much for the great score! I am so happy you enjoyed your stay, hopefully we will see you again in the future.

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very helpful front desk staff
1 nacht verbleven in april 2023
Reactie van Jason op 10 apr 2023
Thank you so much for your generous score! We really appreciate your feedback!

10/10 – Uitstekend

Carole

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good stay
Had to change to this hotel due to heat being out at other facility. All was very smooth and hotel was very clean and staff friendly.
1 nacht verbleven in maart 2023
Reactie van Jason op 24 mrt 2023
Thank you so much! We enjoyed having you! Hopefully we will see you again in the future.

10/10 – Uitstekend

Melissa

2 nachten verbleven in maart 2023
Reactie van Jason op 10 apr 2023
Thank you so much for taking the time to complete our survey. I am very happy to see you have a positive stay with us.

2/10 – Ontzettend slecht

Joseph

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Personeel en service
Bed bugs don’t book
Bed bugs.. my kids and we’re bit by these monsters and basically the hotel manager wanted to do nothing about it… very disappointed… had to throw away 300$ worth of luggage… a week later my kids are still scratching… however Hotel.com refunded my stay but the hotel did nothing
4 nachten verbleven in maart 2023
Reactie van Management op 19 mrt 2023
Hi Joseph,Thank you for sharing your feedback with us. I sincerely apologize your stay was not as expected and that we could not exceed expectations. Hotel.com refunded your prepaid stay by our request to ensure your concerns were addressed. We did our best to handle the situation as we do not experience this often. This is not a reflection of our normal, and we were provided training on how to best handle the situation as it was unforeseen and not a common issue at our business. We regret that we did not exceed expectations and wish we could have provided a hassle free stay. Thank you for allowing us to make this right prior to departure, and for speaking with me.

10/10 – Uitstekend

Johnna

1 nacht verbleven in maart 2023
Reactie van Kenna op 19 mrt 2023
Woohoo 10 out of 10! Thank you! We are happy to hear you enjoyed your stay and hope to welcome you back again soon!

10/10 – Uitstekend

Casey

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2023
Reactie van Jason op 17 apr 2023
Thank you so much for taking the time to give us such a great score. We are so happy you enjoyed your stay!

8/10 – Goed

Chris

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in maart 2023
Reactie van Kenna op 19 mrt 2023
Thank you for sharing your experience with us! We hope you had an awesome stay and hope to welcome you back again soon!

10/10 – Uitstekend

Jim

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2023
Reactie van Jason op 25 feb 2023
Thank you so much for giving us such a good score! We really appreciate it!

10/10 – Uitstekend

Christopher

3 nachten verbleven in februari 2023
Reactie van Kenna op 19 mrt 2023
Thank you for sharing your experience with us! We are so happy you enjoyed your stay and hope to see you again soon!

10/10 – Uitstekend

Michael

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was clean and breakfasts were good. Ali at the front desk was super friendly and very accommodating. Her winning personality made our stay very worthwhile.We would stay there again just because of her!
3 nachten verbleven in februari 2023
Reactie van Jason op 19 feb 2023
Thank you so much for your kind words! We are so glad you enjoyed your stay. Ally is a really great agent, I will be sure to pass this along to her. Thank you so much!

10/10 – Uitstekend

Estela

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
El servicio es exelente nos quedamos de emergencia por la tormenta de hielo que congeló los caminos y el personal del hotel fueron muy amables y nos alludar on en todo momento
1 nacht verbleven in januari 2023
Reactie van Jeff F. op 2 feb 2023
I'm SO GLAD we were able to make you comfortable during the winter weather. I hope you had a safe trip back home and a wonderful start to February!

10/10 – Uitstekend

Emma

Reisde met een groep, Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
For the price, the room was clean, breakfast was included, the room had ample space, and the employees were very nice and gave good recommendations. The place was centrally located near everything we wanted to do. There was a restaurant within walking distance. There is an outlet mall within a few miles. There is also hiking trails by the lake in less than a 2 minute drive. Very safe location as well. If you drink, there is a wine place right in front of the hotel and a bar at the hotel next door, both are easily walkable too.
3 nachten verbleven in januari 2023
Reactie van Jason op 26 jan 2023
What a great review! Thank you for such an amazing shoutout Emma!! I do have to give H&G SPLY their kudos though, they are amazing and never let me down when I send our guests over there. I couldn't be more happy that everything worked out the way it did for you. We definitely look forward to seeing you in the future!