2/10 – Ontzettend slecht
Raymond Benjamin
Reisde met familie
21 mei 2024
Negatief: Personeel en service
I would not recommend staying at this property. Positive I would say about it was we did like our room. For starters there is no welcome desk to assist you with your stay In Florence. The directions do not give you enough information when you arrive to the facility. You will arrive and there is a locked gate with a very small sign on it that says Lorna suites. Once you buzz the gate and it opens you walk into a dark stairwell not knowing where you’re supposed to even go. This building has residents who live in it. The top two floors are the Lorena suites which is four and five. There is a very small elevator that fits two people that will take you up there. Be sure to close the door because you will reap havoc from the facility manager. The facility manager and the housekeeper speak very little broken English. Communication is very demanding. Anytime something is not right. You will get via WhatsApp messages from the manager in bold print, not very nice. She is very aggressive. They insist that you leave your room so it can be cleaned. That means from 10:45 to 1 PM they do not want you in the room . If you try to skip the room cleaning, you still get interrupted to give your trash to them. They will only give you one towel and one washcloth and one hand towel daily. You will have to pay a five euros per day per stay for city taxes. Also, when we booked our room, it was suppose to include breakfast. It does not! They do offer breakfast for €16 per day per person plus tax.
Raymond Benjamin
10 nachten verbleven in mei 2024