I don’t normally leave reviews, but I wanted to thank Lorena in particular. I arrived late in the evening with my family (2 kids already asleep in the back of the car) and realized, upon arrival, that I had accidentally booked our room for the wrong night!
Not only did Lorena manage to get us a room for the night (without additional charges), but she did it in the same amount of time I would expect a normal check in to take.
Thank you for turning a potentially difficult situation into a funny story I could tell my wife!
The hotel itself is fine. Everything was as clean and taken care of as I’d expect. The breakfast isn’t fancy, but it’s free and easy. (My son loved the automatic pancake maker.) Best about it, I’d say, is the reasonable price and the convenient location relative to the Beacon MetroNorth train station. And Lorena. Thanks again!