Wouldn’t recommend. One security guard and one reception lady was probably the highlight of this trip. Room isn’t available daily. Every time we would ask for towels (during business hours) they wouldn’t bring it and the poor security guard on night duty brought us towels because they forgot to bring us towels.They came and offered room service ONCE during our whole 7 day stay and so we ran out of toilet paper and clean towels constantly. We ended up buying our own toilet paper and towels because we gave up on asking them for more. After all the daily power outages and daily water outage inconveniences we didn’t ask for a refund due to understanding that it was weather related, but we felt like we were in an air bnb rather than a resort where I paid a lot for. The restaurant hours aren’t what it’s stated. No one is available for emergencies after hours other than the poor security guard who was so kind in helping us. The last straw was i asked if we could have a late check out due to flight changes and was told that it would be an extra $175. I paid for four different rooms for my family & I, no room service, daily power and water outages, they have already gotten a lot of money out of me with minimum work because we tried our best to keep our spaces clean and wouldn’t budge on letting us check out an hour later. Also the tiles are coming off in the pool and my nephew ended up cutting his knee while kneeling in the water. So no, I wouldn’t recommend for people to stay here.
